Watch failed after a few hours. Third hand stick on 12. . No response from Customer Service
FINAL UPDATE2
Watch failed after a few hours. Third hand stick on 12. Erictime has failed to respond to three email inquiries. Their customer service policy seems to only respond to complaints via trustpilot review
Order arrived within 3 days of Erictime addressing this review.
UPDATE: Erictime reply is completely false. My WISE payment details as follows - Erictime - if you were asleep at the switch during Chinese New Year just say so but don't pretend you didn't receive the payment because you did. I recommend extreme caution to anyone sending funds. If they correct the issue and refund or send the product I will update. As it stands, they have taken my money and not delivered the product and then delivered a false narrative on this review reply.
Sent
611.10 USD
To: Yong Tang
Category: General
Updates | Details
Transfer timeline
February 6 at 7:17 a.m.
You set up your transfer
February 6 at 7:20 a.m.
We received your CAD
February 6 at 7:20 a.m.
We paid out your USD
February 6 at 7:20 a.m.
Your transfer’s complete
We sent 611.10 USD to Yong Tang.
The rate for your transfer was 1 CAD → 0.7322 USD.
It may take a few days for your direct debit payment to show on your CAD account.
Order #13033 (February 6, 2026) Erictime.nu / erictime.com received my money unconditionally via wise direct transfer. Despite five requests for confirmation of shipping and a tracking number, this entity has gone completely dead air on me.
I have requested a refund and my next course of action will be to advisertise that this is a potential scam and or fraudulent site.
If the company responds to me via this forum then I will consider changing my rating and experience.
It's a shame because I ordered one product with the hope of ordering many more subject to having a good experience. My experience has been quite the opposite and completely negative.
Reply from Erictime
UPDATE:
First, we want to clarify that all of our watches are super clone models, and every piece goes through careful inspection and full function testing before shipment. It is extremely unlikely for a watch to completely fail after just a few hours of normal use.
In many cases, especially with mechanical chronograph models, customers who are not familiar with how they operate may mistakenly believe the watch is defective. For example, if the chronograph is not reset correctly, the second hand can appear to be “stuck” at 12. This is usually a usage or setting issue rather than a mechanical failure.
Regarding your emails, it is possible that your messages were filtered into our spam/junk mailbox. Unfortunately, this can occasionally happen. For faster support, we strongly recommend contacting us directly through the live chat on our website, where our team can respond much more quickly.
UPDATE: Thank you for your update.
We would like to clarify the situation to avoid any misunderstanding.
First, we did contact you via our official after-sales email: after-sales@erictime.com regarding your order. Please kindly check your inbox as well as your spam/junk folder in case the message was filtered.
After rechecking our records, we confirm that your WISE payment was successfully received. There was never an issue with your payment.
Your order has already been shipped; however, due to an internal oversight, the tracking number was not sent to you in time. We sincerely apologize for this inconvenience.
The tracking information has now been updated and resent to your email.
Tracking Number: QL0506001186211YQ
Please check your email for the latest shipping details.
We apologize for the confusion caused and appreciate your patience. If you have any further questions, please reply directly to our after-sales email and we will assist you promptly.
Hi,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to clarify the situation.
First, we have not received any confirmed payment for Order #13033 in our system. Payments made via Wise sometimes require verification before they can be matched to an order.
Second, due to the Chinese New Year holiday, our response time has been slower than usual, and we sincerely apologize for any delays in communication during this period.
We previously sent you an email requesting a payment confirmation or screenshot showing the successful transfer, so we could locate and verify the transaction. Unfortunately, we have not yet received a reply from you.
If you believe the payment has been completed, please provide a screenshot or proof of the successful payment. Once we receive it, we will immediately investigate and assist you further.
Please also check your spam or junk folder for our earlier email.
We are committed to resolving this matter and look forward to your response.
Best regards,
Customer Support Team