I bought an electric scooter from iScooter and within a few months it developed a serious fault. The scooter became unsafe to use, and instead of offering a proper repair or a like-for-like replacement under UK consumer law, iScooter kept hiding behind their own 30-day returns policy.

Despite me reporting the fault within six months, they refused to follow what I understand to be their obligations under the Consumer Rights Act 2015. They tried to push “solutions” such as a refurbished scooter or offers that involved me paying more money, rather than simply fixing or replacing the faulty product they sold me.

Because of their behaviour, I have taken advice from Citizens Advice and am in the process of having the matter referred to Trading Standards. I have kept a full record of emails showing how they have dragged this out instead of dealing with the problem in a fair and straightforward way.

After my experience, I looked more closely at their online reviews. In my opinion, many of the positive Google reviews look very similar in tone and timing and do not match what I and a number of other unhappy customers have gone through. It does not feel like a trustworthy reflection of the service I actually received.

I would not buy from iScooter again and I would strongly warn others to be very careful before handing over any money.