Wrong cake, right delivery, disappointing but responsive
I wrote a previous review based on my experience of an easy website that allowed foreign cards and a timely delivery.
However at the time, I had not heard how the cake itself was. I asked repeatedly for a light, dry, tart cake without a lot of gooey, cream and fruits and nuts, as my mother cannot eat them. I said she preferred a tart taste with a spongy bread like consistency, rather than goo. I was promised that.
However the actual cake was extremely gooey and covered with fruit, even though, yes, it was the mango cake THEY had suggested to me but said would not be too sweet.
However, when it came, it was packed with fruit, cream, and very sweet.
Here is what I wrote to them on WhatsApp when ordering:
11.30 PM
Are mango fruit cake and litchee cake both soft? And which one is very sweet? She cannot eat too sweet
They replied:
Mango is good
I repeated the request again 20 minutes later:
Dec 25, 11.59 PM
Is litchee less sweet? Maybe she would like that better.
She does not like too sweet.
She does not like very sweet cakes with lots of gooey stuff. Likes light, slightly tart things that are a bit soft and spongey
This is what they replied:
" We will add less cream n more bread" 12.01 AM
Furthermore, the cake came from a well-known bakery that does not specialize in cakes. It is a general bakery.
I cannot recommend this site for that reason. It was a great disappointment. If you just want to deliver something on time, fine. But you won't get what you asked for.
Added: I have to add that after I informed the owners of my disappointment, they offered to send my mother another cake and asked if I would then change my review.
However, when I checked their website for another cake, I realized that ALL their cakes were laden with cream and not very suitable for an elderly person.
So I passed on the offer and retained my review.
I also wrote back to them and suggested they develop healthier offerings.
They were appreciative of the feedback and say they might well branch out in that direction.
They even offered to send my mother the new product when it became available.
That would be nice and I am happy to add their offer in this review. But the fact is I asked for a tart cake with less cream, they promised it, but they sent the mango cake as is, without reducing the cream and sweetness, as they promised.
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