Hello Maya,

Our sincere apologies that this situation led to such a negative impression. That is certainly not how we want our service to be experienced.

The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions stated.

Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.

We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.

Kind regards,
Rentola Team