The delivery was delayed by a week. Meaning changing plans with construction team, build plans, arrangements at home for providing access while I was due to travel and dog boarding. Delay also cause a loss of business for the contractors. On top of this I chased the company up 5 times with calls enquiring about the delivery date and of the 5 calls I made, I only received an email once, a few days before delivery which left me scrambling last minute plans. Finally, some of the frames were marginally out of spec, meaning that the contractor had to make adjuestments which delays the project even further.
UPDATE:
Since this original review, Ovaeda provided a small refund and apology for the delay which they explained was out of their control, therefore I've decided to change my rating to 4 stars