Review of Superdry NL


Rated 1 out of 5 stars

Difficult return process

I have my home address selected by default every time I purchase anything from Superdry, this time, I bought an item and when I received the confirmation email the delivery address was a Superdry store, I can't come to the store, so I tried immediately to cancel the purchase, I am talking about a minute after I bought it. There was no option to cancel, no option to change the delivery address to my place, I tried like an hour, then it was finally delivered to the shop, so I contacted Superdry again to let them know that I can't pick it up, so I need a refund as the item is already at one of your stores, so it is with no. I haven't got a refund or an answer yet. Something so simple should not become so difficult for no reason. Other brands allow you to cancel a purchase if the item hasn't left the shop yet or started the process. At this time I still don't know what the situation is.

January 22, 2026