BEWARE—not worth saving a few bucks! I booked my hotel through them, received my confirmation and everything. When I arrived, the front desk did not have my reservation from HotelUGoGo, so I ended up having to pay the hotel directly...so 2x the room cost. When I called the Hotelogical helpline, I left my email address. They responded quickly to that, but when I told them I needed to process a refund, I never heard back. Sent multiple follow up emails, forwarded the email chain to all the help lines on their website I could find and still never heard anything back. I see I'm not the only one to encounter this practice, so it seems they know what they're doing and continue to keep doing it. 0 stars if I could.