Purchased a jacket on 30 August, which was listed as in stock at the time, and jacket still not received despite several emails requesting updates. Store provided some updates, but these were incredibly vague and unhelpful, and gave no indication to what the issue is. I then requested a refund on 9 October, which has yet to be processed (now 7 November). There is no phone number to call, and no escalation path. Terrible customer service and terrible consumer experience. Avoid.