Terrible experience
Delivery that never occurred, then delivered with the wrong products, many products are expired or near expired. Avoid. Terrible.
Since MyAmericanShop tried to remove my review, let me give more details.
I ordered a large order of almost 200 Euros from them at the end of June. I informed them of the days that I would not be available to receive the delivery. They sent the package to be delivered when I was not there, and even though there was a gardien, they said it was not delivered. Then they charged me an additional fee. Then they tried to deliver to an address that was several kilometers from my apartment in Paris. I told them not to delivrer there. They REFUSED to deliver to my address. After a MONTH of back and forth, they finally delivered to an address that I still needed to take a taxi to retrieve it. I got the package and half of the things had expired, and the "mystery box" was filled with chinese and mexican food, not American. AND it was missing items. Went back and forth with support for another month. And then part of my original package had arrived. At that point I figured that I had been made mostly whole (though with the inflated prices and the expired products I'm not sure) but vowed I would never do business with them again. STAY AWAY!!!
Oh then they tried to suppress my review by asking Trustpilot for my personal details. Seriously?
Reply from My American Shop
Hello,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointing experience, and we sincerely apologize for the inconvenience you’ve faced throughout this process.
It’s clear that multiple aspects of your order did not go as they should have — from the delivery timing and location, to the condition and contents of your package, and the delay in resolving the issue with our support team. Please know that this is not the standard we strive to uphold.
We understand how frustrating it must have been to deal with delivery attempts that didn’t respect your availability, and then to receive products past their expiration date or different from what you expected. These issues are being taken very seriously and have been escalated internally so we can prevent similar situations in the future.
We also regret that the communication with our customer support team did not provide you with a quicker or more satisfying resolution. This is something we are actively working to improve.
While we understand and respect your decision not to order from us again, we want to assure you that your feedback has been heard and is being used to help us improve our service.
Should you wish to discuss your experience further, we remain available and open to dialogue.
My American Shop Team 🤠