Why is zero stars not an option?
I am all for buying local or at least Canadian. I was excited to have found EQ3, stylish,fresh and Canadian. Until today. August 01 I ordered a sofa from their website. Taking a whooping 12-18 weeks to deliver. But worth the wait. Today. 6 weeks later. I receive an email telling me the fabric is discontinued. And canceling my order.
Informing me it will take another 5-10 business days to initiate refunding me. What company takes 6 weeks to discover they sold a product they don’t have?! And with all audacity and zero regrets, telling me they will take another up to 2 weeks to refund me.
They for didn’t struggle to take my payment immediately off my credit card.
All of this seems unacceptable.
I give you a week to discover you made a mistake. 6?!
How disappointing. Now I’m starting over. Adding another 6 weeks of wait time to whatever I pick now.
Most certainly don’t recommend buying from this company