I purchased a Tefal Wok in February 2025, the wok came with a ten-year guarantee but with normal use I would only expect it to last 12 – 18 months which would have been reasonable for the price I paid. Unfortunately, I did not keep the receipt! As I did not keep the receipt customer services have informed “there is nothing they can do – although I totally understand I should have kept the receipt as proof of purchase, this does not change the fact that the wok is unusable after three months.