Terrible bike. Awful geometry causes bruising on legs due to rear end of bike jutting out from the side of the seat post hole, and pedal strikes due to bottom bracket being too low, and mismatched hardware that has no chance of achieving maximum speed. No idea why this bike was produced. Paperwork not sent for DVLA registration, took months to sort out, no one seemed to know what they were supposed to be providing. Glad the bike is now sold. I can honestly say, of all the ebikes I've owned, this was by far the worst one.

Edit to add detail: unfortunately their investigation comprised of sending me a big list of reasons why it was all my fault their bike was terrible. Apparently my body is the wrong shape.

Oh dear. These are the actions of a company in the throes of death. Why don't you put the resources you've shovelled into hassling people who leave reviews into actually making sure your products leave the factory in a decent state. 3.7 says it all really.

Second edit: see, they're at it again. It's my fault for perceiving it wrong, it's the dealers fault for not replying. I didn't ask you to conduct an investigation, you've forced it on me. I offered you images so you could see the issues, but you ignored me. You're not interested in doing an investigation, this is damage limitstion. You're making yourselves look absolutely terrible, just stop!