In early August I booked to send our e-bikes back from Nice to UK at the end of September. I paid up front and then three days before the boxes were due to be delivered SendBike cancelled with no explanation. We had to arrange our own van and ferry instead at short notice. We had already booked tickets to travel back from Nice to the UK by train but due to the short notice of the cancellation we couldn't get a refund on those (the trains we booked only took folding bikes so we couldn't take the bikes with us). I am still waiting for a refund from SendBike!