I bought a mens' wallet after deciding…
I bought a mens' wallet after deciding it was worth the premium price as I am tired of wallets falling apart after a few years. My wallet is personalized (initials) and it has a zipper around the perimeter of the wallet. The good news is the quality is unquestionable. Beautiful leather. The bad news is 1) it's not a wallet, it's too large to reasonably comfortably fit in either a front pocket of rear pocket of any pair of pants I own 2) I can only fit 4 credit cards and once you insert them, it's next to impossible to get them out! (they explained there is a "break in period") 3. despite it's large size, it's almost functionless. I couldn't be more displeased with this purchase and since I put my initials on the "wallet", Im stuck with it. What a bummer. I reached out to them as I don't think this beast should be included in the section under the name "wallets"..advertise it better so people understand what they are buying.
Reply from Maxwell–Scott
Thank you for your review regarding the wallet you ordered. We are sorry to hear that the wallet did not meet your expectations. Since this wallet has been launched, it is one of our best sellers, because of the notes, cards and coin section included, making it a multifunctional wallet. As per our terms and conditions, it is not possible to return personalised items due to the unique nature. As a goodwill gesture, we offered you two options. The first was to return the wallet for a refund, we would just deduct a restocking fee due to the personalisation on the wallet. The other option was a 50% discount on an alternative wallet if you were wanting to purchase something more suitable for you. These are not normally options we are able to offer on personalised items, but we wanted to assist you as best as possible. Charlotte Forshaw - Kundenservice Managerin