Worst customer service I've ever encountered. Purchased a giant h20go Bestway giant inflatable unicorn island. It cost me approx $400cnd near end of summer season (beginning of September 2023). A week later house sold so we stored it in our bedroom closet still in box with receipt taped to it. This spring we brought it out and blew it up. Took it out in the water ....it has been wet for less than 30 minutes ....my son stepped from one side to the other and fell completely through the bottom. Customer service is completely negligent. I have warned them about a seriously defective and dangerous product and they really could care less. Only interested in where it was purchased....Walmart Belleville. I informed them when. They said try and return to Walmart it is not our problem. Walmart said this is clearly defective and needs to be taken up with the manufacturer so I did. I explained to bestway that it is difficult for me to call due to hearing issues and they said get a friend to call. I'm thinking you're typing to me right now why? Anyway my son was temporarily entangled in the net he dropped through on that floating simply shifting from one side to the other. He could have drown if he was not a strong swimmer or if he had struck the rocky bottom. Bestway is NOT concerned if their products injure a child they have no interest in fixing this. I change my review if they step up but until then ... spread the word. If you are going to spend 400 dollars on a giant family inflatable don't choose Bestway products because if something does go wrong and a child is injured they're not going to do anything. Do your research and find a reputa le company