In 2021 we purchased a Lay-z-Spa / Bestway Maldives Hydrojet Pro. In the beginning of the 2024 summer season - after enjoying the spa for 3 summers - the pump refused to switch on (causing an E02 error). A careful investigation led to the conclusion that the circulation pump and the water sensor were both malfunctioning, which seems to be one of the frequently occurring problems.

I contacted customer service and the disappointing response was that they could not help me because they only provide support during warranty (!!?). They could even not direct me to a site where you could get these spare parts because they didn’t offer them on their website.

It’s very disappointing that a company spends a lot of effort in commercialising their products and only helps customers during the 2-year warranty and doesn’t even provide an easy way to purchase spare parts for frequently occurring problems.

Gr,
Patrick