First they came from Amazon, instead of J&J Aronia. I expected them to come from J&J. They do not regenerate very well in water left overnight. Many of them are still basically dried out, and are still hard and chunky. In smoothies many again are left chunky still after being in water, and you can feel them as you swallow the smoothie. Have only used them daily for 12 days, so have not noticed any change for why I got them. Still not really pleased with the dried out berries, so maybe when the next season arrives will pick them or try the frozen ones. Maybe after a months use I will notice a change, but for now keeping fingers crossed.
December 2, 2023
Reply from J&J Aronia
Hello Gary,
I am sorry to hear that you are unhappy with the Aronia berries you ordered.
We use various shipping service providers to deliver our products cost-effectively, fast and reliably to your doorstep. Part of this is the shipping infrastructure of Amazon. Otherwise, fast, Canada-wide shipping would be impossible. Instead of the $7.99 shipping cost you were charged, we would otherwise have to charge at least $15. Amazon acts purely as a provider of storage, fulfilment and shipping services, the goods are sold by us, J&J Aronia. We also ensure optimal product quality. So I can't exactly understand your complaint, if you like you can tell us in more detail what we can improve regarding our shipping process.
Now I would like to provide some more information about our dried berries. Of course, dried berries are not at all comparable to fresh or frozen berries. We offer a 100% natural product, without any additives or added sugar. In addition, Aronia berries have a very low sugar content. It is completely normal and an indication of quality that dried Aronia berries are as you received them. I understand that the consistency of the berries can be somewhat unfamiliar at first. Nevertheless, I would like to point out that this is exactly the quality our customers are looking for. I eat them myself everyday as a snack in between, even without soaking them. If you don't like this form of Aronia, we offer a few other Aronia products that you may find more convenient to use. For example, our Aronia powder or Aronia juice are perfect for smoothies.