quick to order, poor to deliver
Whilst I was delighted with the immediate response of my order and the time quoted for delivery to spain, I was not given good after sales service when my order became 'stuck' in DHL alicante. An incorrect phone number had been given and in my opinion not enough follow up was done by golf online, it ended up that I had to contact the GM of DHL to try and sort out the matter. Gold online motto is 'going the extra yard' in my case they did not even go the extra inch. Order placed on 7th April and finally arrived 23rd April.
Reply from Golf Online • Golf Shop • #GoingThatExtraYard
Dear Jill,
Our apologies for the outcome with the order you placed with us, it is to our regret that you received the order so late. Concerning this order, we had dispatched this order in relative time from when the order was placed on Sunday 7th of April and handed over to DHL UK for shipment to Spain, who also, for their part was very quickly to hand the parcel to the couriers in Spain.
When we were first contacted by you concerning the delayed shipment you found on the tracking, we took all information need from you and passed this on the very same day. We then proceeded to follow this up until a time was agreed between you and the couriers in Alicate, Spain. We regret that after this was confirmed, we failed to follow this case up further as we believed this had been agreed between you and the couriers.
When you raised this to us, we asked the time you would be available as the time predicted by the couriers was not suitable, and we couldn't gain the information need as there was no response. We do apologise that you needed to take this up with DHL directly before the goods were delivered to you. We are happy that you did receive the goods and we appreciate your business.
Best wishes,
Michael