Zendrop Reviews 

Our experience using Zendrop for Omodrus has been frustrating. We need a supplier we can rely on, but we’ve repeatedly had to deal with shipping restrictions, product availability changes and order-status discrepancies.

On more than one occasion, a customer has placed an order only for us to discover that Zendrop cannot ship the product to their country. This leaves us having to apologise to the customer and sort out the consequences. It damages trust in our business, even though the fulfilment problem is outside our control.

We’ve also had a product that Zendrop stopped shipping, leaving us looking for another supplier after putting time into preparing and maintaining the listing. Cancelled products and inconsistent order information between Zendrop and our store have added more manual checking and uncertainty.

Returns are another concern. In our experience, Zendrop generally does not accept returns, and damage claims require supporting evidence. That leaves us with limited options when trying to resolve customer problems.

For a paid service, we expected more reliability and less troubleshooting. Instead, we’ve spent too much time checking what can actually be shipped, finding alternatives and managing customer disappointment.

We have started exploring other suppliers because we no longer feel confident relying on Zendrop. Based on our experience, we cannot recommend it to businesses that need dependable fulfilment.

nice service

Its verry good

I had an excellent experience with Zendrop’s customer service. Their support team (especially Tessa and Ian) was professional, responsive, and very committed to helping me resolve my issue.

I really appreciate the quality of their assistance! Excellent customer service and a great overall experience. Highly recommended!

The Zendrop support team has been amazing. They made sure the issue I was dealing with was fully resolved before closing the thread, and in the end, they let me know they would be there to assist. 5 stars

They where great to deal with, very honest, very professional, zendrop is well organised and trusted app

They will overbill you even if you deactivate; they will still bill you. They are complete scammers!!!!

I had a question and reached out to Zendrop for help. They responded really quickly and knew exactly what they were doing. They were helpful, knowledgeable, and made everything easy to understand. I really appreciate the fast response and great customer service. Thank you, Zendrop & Nyka

I wish I could give this company five stars because their service department is just top notch. They helped me with so many things. But the out of stock items just got to be too much for me and I was so frustrated. As a business owener I don't have the time to check every item in my store every day to see if it is out of stock. I also don't have the funds to keep a supply for 250 items in my store. I would get an occastional message that something was out of stock but honestly I would find out after and order was placed. Finding a replacement item was a challenge then changing the order was next to impossible. Most of the time I just had to refund the customer or find it myself elsewhere and order it and have it sent to the customer. The company is very responsive, the customer service people you talk to that are actual humans are just amazing and so helpful and responsive. But the out of stock is a huge issue for me.

I contacted their support team and Mariane who handled my case, was extremely helpful and got my concern resolved immediately.

The attentiveness and the follow up. And the information was straightforward.

Great opportunity for someone looking to get into e-commerce! I do not want to discourage anyone from taking advantage of this opportunity! My only reason for low stars is - ... I responded to the idea that I would be able to get in to having my own e commerce store with 0, nothing, no $. Not true, maybe? Sure with nothing, but to be successful you need to invest in their 1000's of $ program now being offered for $197 if you act now. I had went through hours of zoom, made it to the end but I had a $230 bill to pay soooooo!! Now being emailed if I don't act now offer will be back to $1000's reg. Price.

I had a very frustrating billing experience with Zendrop.

On October 4, 2026, I was charged $29 for the Zendrop app through my Shopify bill, while my Shopify subscription itself was only $1.

I did not intend to continue with a paid Zendrop subscription, and this $29 charge was unexpected. I had not used Zendrop to fulfill any customer orders.

I contacted Zendrop support immediately. I was first routed through an AI agent, and my refund request was then placed in a queue for a human billing team because the team was offline for the weekend.

I have now uninstalled Zendrop from my Shopify store to prevent any further charges and I am waiting for the refund decision.

My advice to other new merchants: carefully check Zendrop's trial terms, billing tier, linked-product rules, and your Shopify Billing page before connecting products. Do not assume that because your Shopify promotional subscription is $1, third-party app charges will also be covered.

I will update this review if Zendrop resolves the issue and refunds the $29.

Amazing App and great support team.

I needed to cancel my subscription and Mariane was on it for me. Her customer service/support was great.

I was charged and contacted Zendrop support. Tessa and Mariane Manila were professional and helpful. They asked for the details they needed, looked into my case, and helped resolve it with a refund. I appreciated their clear communication and support.

Thank you for your kindness, understanding, and support. You made the process easy and made me feel valued as a customer. I truly appreciate your help!