XM  Reviews 

I rated one star because there is no negative stars , I deposited in this broker , unfortunately blew and left small amount beyond minimum withdrawal, they also blocked the account in the name of bonus abuse ,don't be convinced by their bonus you want withdraw your money, I funded so as to withdraw and now it's week 3 no feedback just automated response "the relevant department is checking" from their support, return my deposit, delete all my data from your shitty systems, trading account id 110572211

Third class broker I have ever seen. Ihave opened a lot of 0.05 when I have $50 in my account. It even didnot move to the stop loss. I opened gold at 4472 for sell. My stoploaa was 4478. However it closed on 4473 automatically. Moreover, it shows me of $74 loss. Just stupid broker and dont bother to see my case. Disgusting

Hey guys if you see XM pretending like they care on trust pilot dont believe them. DO NOT USE XM. THEY'RE LIARS AND DONT WANT TO HELP. DESPITE ASKING FOR YOUR INFO THEY WONT REPLY. IM SAYING THIS TO PROTECT YOU. PEACE!!!!!!

Who is here after 04.09.2026 NFP news. Such a scam broker. Closed all my sell positions when the news came out. Even now i can not access to my XM application

Pending Withdrawal of $300 for 7th Months – Account No. 381574670

I am writing to formally complain about my pending withdrawal.

*Account Details:*
- *Name:* Muhammad Sabir
- * XM Account No. 381574670
For the past 7th months, my withdrawal request of *$300 USD* has not been processed. I have submitted all required documents and have followed up multiple times, but I have not received my funds or a clear resolution. Unfortunately, they have also blocked my xm account

This long delay is causing me serious financial difficulty. I kindly request you to:
1. Immediately investigate and process my withdrawal of $300 USD
2. Provide me with a written explanation for this 7th month delay
3. Confirm the expected date when the funds will be credited to my account

Please treat this as urgent. If I do not receive a satisfactory response and the funds within 5 business days, I will be forced to escalate this matter to the relevant financial regulatory authority.

I have attached my ID and account statements for your reference.

Thank you for your immediate attention to this matter.

Sincerely,
Muhammad Sabir
XM Account No. 381574670

This broker XM broker is full of mind games when it comes to when you want to withdraw your money they want many proofs of payments they are very doggy when it comes to payments they don't want to pay my money they are very very bad when it comes to paying

I have tried to withdraw my profits two weeks back and it got rejected, I was requested to submit documents which I did still no feedback, I can't withdraw my profits, the live chats agents aren't helpful at all. This feels like scam with poor support service. My accounts manager is also not help, I understand verifications must be done however, the process is taking too with zero communication, I am wondering if the aim is to ensure that I blow my account. When one is not making money verifications are not required, this is very stressful

Extremely Disappointed – I No Longer Trust XM With My Money

I am extremely disappointed with how XM handled the hacking incident involving my trading account, which resulted in a massive loss of approximately $2,000.

What is most frustrating is that XM did not provide me with a clear explanation of how my account was compromised, which IP address accessed my account, when the unauthorized access occurred, or what security measures were triggered. Despite asking for clarification, I was essentially told that the account was hacked and that the decision was final based on their policies.

I understand that brokers have policies and terms designed to protect the company and its clients. However, simply referring to a policy does not adequately explain what happened or provide meaningful assistance to a customer who suffered a significant financial loss due to unauthorized activity.

There was also no meaningful avenue offered to recover my lost equity or have the case independently reviewed. Instead, the situation seemed to be reduced to “your account was hacked, and our policy applies.”

This raises a serious concern for me as a customer: if this is how XM handles one hacked account, how can other customers be confident that they will receive proper transparency and assistance if something similar happens to them? Customers should not be left wondering whether “hacking” and company policies can simply be used as an excuse to close a case without providing sufficient technical evidence or a genuine opportunity for review.

I am not accusing XM of deliberately causing my loss. However, based on my personal experience, I have lost confidence in XM and no longer feel that my funds are safe or that I can rely on the company to fairly protect its customers when something goes wrong.

I expected transparency, accountability, and proper customer support from a major broker. Instead, I lost approximately $2,000 and was left without a satisfactory explanation or meaningful path toward recovery.

My experience has left me with one conclusion: XM cannot be trusted with my money. I strongly encourage potential customers to carefully consider how they would be protected if their account were ever compromised.

XM customer support reference no.: IL7MWO

XM Global Review - My Personal Experience 2026

Rating: 1/10

I used XM Global for a while and the trading was okay. Spreads and execution were fine.

BUT HERE IS THE BIG PROBLEM:

I lost access to my account because I lost my 2FA authentication code AND I no longer had access to my email.

I contacted XM Support to verify my identity and recover the account. Their response was: "We can't do anything for you".

Just like that. My account with my money inside was GONE.

And the worst part? They told me I am NOT allowed to open a new account with them anymore. So I lost everything and I am banned.

My Honest Opinion:
1. No Account Recovery - If you lose 2FA + Email, they will NOT help you. Even with ID verification.
2. Terrible Support - Zero flexibility. They don't care if you have money inside.
3. One Strike and You're Out - You lose access once, you can never trade with them again.

Final Warning:
XM is regulated yes, but if you lose your email or 2FA, consider your money gone.
For beginners this is very dangerous. There is no safety net.

I do NOT recommend XM if you are not 100% sure you will never lose access to your email and authenticator.

I requested 27k but sent 20k due to my bank limit on 28 aug 2026. The payment went successfully to there psp merchant Afreed pasha..
UPI I'd -boim-841932136705@boi.
IT has 3 days and my MT5 account 322129847 still show's 0.66. fix the amount mismatch manually and credit my mony or refund it immediately. I have all the payment proofs

i cant withdraw from my account #450065265 i have verified my email and phone number prior deposited but now when we come to withdrawing my funds have been held by "support" with no clear guidelines why or how long it will take ive provided my mpesa statement and still not resolved ... i will consider changing my review once i get my funds under request 43Z3QI has been solved... major payment issue here

**Extremely frustrating experience with XM – Withdrawal blocked and repeated verification requests**

My Trader Id - 335468783

My experience with XM has been extremely frustrating and disappointing.

After I requested my withdrawal, XM restricted/terminated my account and my funds became inaccessible. Since then, I have fully cooperated with their Financial Risk/verification team and provided the documents they requested, including proof of deposits, bank/payment-related documents and other verification information.

The biggest problem is that **XM keeps asking me for the same documents again and again**, even though I have already submitted them multiple times. Instead of properly reviewing the documents and giving me a clear resolution, I repeatedly receive requests for documents that I have already provided.

Another major issue is the **extremely slow communication**. Sometimes I have to wait around 2–3 days just to receive a response, and then the response is often another generic request for the same documents. This creates a frustrating cycle with no clear progress or timeline for resolving my case.

I am NOT refusing verification. I have been fully willing to cooperate and have provided everything that is reasonably available to me. What I expect is a proper review of the documents already submitted, a clear explanation of what is still missing (if anything), and a transparent resolution regarding my funds.

It is extremely stressful to have my own funds inaccessible while repeatedly being asked for the same information and waiting days for every response.

I hope XM’s Financial Risk and Complaints teams properly review my case, stop repeating the same document requests, clearly explain the outstanding requirements if any, and resolve my withdrawal/funds issue without further unnecessary delay.

**Based on my personal experience, I would strongly advise traders to carefully consider XM’s withdrawal and customer-support process before depositing significant funds.**

Terrible customer support and delayed verification (ID: 401311002)
I have been waiting for my bank card verification for over a month, and it is still stuck in "Pending" (На рассмотрении) status. I contacted customer support multiple times through live chat and email, but all I get are automated templates and empty promises ("we are reviewing it, please wait"). No one is actually helping to solve the issue, and my account features are restricted. This is completely unacceptable service. Do not waste your time here if you expect normal support!

Stay away from them .. they lure you for low deposit ..then they block widrawal with strange reasons , and customer service is worst also . If you deposit often with two systems they won't process simply you need your money with less widrawal few and low minimum but they block wideawal saying problems systems and AML etc .. stay away from them

Dear XM Customer Experience Team,

Thank you for your response.

I acknowledge your statement regarding the termination of my business relationship with XM. However, your response does not address the main issue raised in my complaint.

My main concern is the unauthorized trading activity that occurred on my account (XM Account No. 92442882) shortly after I deposited USD 151 on 03 August 2026. The deposit was credited to my account, but approximately one hour later my account balance became zero due to trading activity that I did not authorize.

I therefore request that XM provide me with the following information in writing:

1. The specific reason and contractual/Terms and Conditions clause relied upon to terminate my account.
2. The complete findings of the investigation into the unauthorized trading activity.
3. The date, time, IP address/device information and relevant trade details associated with the disputed transactions, to the extent you are legally permitted to disclose them.
4. A clear explanation of why XM considers me responsible for the disputed trading activity, if that is the basis for the decision.
5. A clear explanation regarding the USD 151 deposit made on 03 August 2026 and whether this amount will be refunded to me.

I respectfully request that this matter be reviewed again by the appropriate Compliance/Dispute Resolution department rather than simply being closed based on the termination decision.

Please provide a written and specific response to each of the above points. If XM maintains that the USD 151 will not be refunded, please provide the precise contractual basis and reasoning for withholding my deposited funds.

I reserve all my rights regarding this matter.

I look forward to your detailed response.

Kind regards,
Sukanta Choudhury
XM Account No. 92442882

Worst broker never give you withdrawal

I have been scammed by this platform. I deposited 500 USD via UPI, but the funds were never credited to my account. Following this, I raised a support ticket (Ticket ID: NIBXF9) under my account (Account Number: 92044339) and contacted their team. The only response I received from their agents was to remain patient while their team investigated the issue.Shortly after, they suddenly terminated my account, claiming there was "unauthorised access." This claim is completely false, as I have only ever accessed my account from two of my own secure devices. They have cut off my access and refused to return my funds.

Just stay away from them, they are trading against their clients !!

Unresolved ₹1,00,000 deposit – Customer support stuck on loop

Initially, my experience with XM was completely fine. I was able to deposit and withdraw money without any issues. However, my recent experience has been extremely disappointing and frustrating.

On Thursday( 13.08), I deposited a total of ₹1,00,000 INR (split into ₹50,000 via UPI and ₹50,000 via Local Bank Transfer). It has now been 4 calendar days , and the money has still not been credited to my trading account.
I have already submitted my official bank statements showing both debits and the complete 12-digit UTR numbers. Despite this, customer support keeps repeating the exact same generic script over and over again—telling me to wait while they "investigate," without providing any real updates or resolution timeline.

If my ₹1,00,000 is not credited to my trading account or refunded back to my ICICI bank account immediately, I will be forced to file a formal NPCI Interbank UTR Dispute & Chargeback through ICICI Bank against their payment vendor's receiving account, as well as lodge a regulatory complaint with CySEC and the FSC regarding unaccounted client funds.
XM needs to step up and resolve this issue as soon as possible.