VanSprint.de Reviews 

Excellent customer support, good selection and good prices

I ordered a new e-mtb and it was delivered in Belgium within 10 days. I am very pleased with my new bike and also want to thank the Vansprint support team for the good assistance.

Communication was fine until my bike reached the DSV depot in Mechelen. From that point onward, the entire delivery process became completely unacceptable.

A delivery appointment was confirmed, but nobody showed up. No call, no explanation, and no follow-up.

During the following two weeks, I contacted the VanSprint service desk several times by email. Despite the seriousness of the situation, I received no meaningful response and no solution.

The week after that, I received three separate messages stating that my bike would be delivered. Every single time, the delivery failed. The tracking system then showed misleading excuses such as “not delivered” or “refused by receiver.” I never refused any delivery.

The final incident was the worst. A delivery van stopped directly in front of my house. I saw the driver check inside the van and then drive away without even attempting to ring the doorbell. At exactly the same time, I received a notification claiming that the delivery had been refused by the receiver. That statement was simply false.

What is most disturbing is VanSprint’s complete lack of ownership. They do not appear to take the issue seriously, provide proper follow-up, or challenge DSV’s clearly unreliable delivery reporting. Instead, the customer is left chasing both companies while receiving incorrect status updates.

Based on this experience, I have lost all trust in both VanSprint and DSV. Their service has been unreliable, misleading, and completely unprofessional. I would strongly advise others to think twice before ordering from VanSprint while they continue to use DSV for deliveries.

I found a great bicycle at a reasonable price. Vansprint delivered it promptly. Most of the assembly had already been done by the shop, so I only had to complete a few final steps, such as straightening the handlebars and attaching the pedals.

Very nice service, they have a huge patience since I asked so many questions. It’s hard to find what you on at a shop and once online is so hard to find the right information when you need something specific. So they supported me a lot with the waiting and if so to find an equivalent bike that was on the shop. But we liked the trek so we waited. At the end it arrived 2 weeks faster. We unpack it and all was good, this is a trek so they are minimizing the packaging elements, so is the bike with the tire at the side packed keeping it packed. Overall we looked and all is fine! I’m happy to recomend VANSPRINT.

This is about a mixed experience. I have ordered a Cannondale Jekyll 2 from the Belgian site (vansprint.be) on 10 June 2025, which is in fact handled by the Nederlands branch of VanSprint. For nearly two weeks I lived through a terrible anguish, having arrived close to the conclusion that I had been the victim of an internet fraud. That was mainly because of very rare replies from the customer support in NL and because the few I did receive were basically empty of any useful information.
However, everything changed once the German mother company took over. At the hands of Thomas Grünewald everything became clear and committal. Not only that the bike arrived as promised (on 26 June), but I found understanding when a week later I decided size L was too big for me and wanted to do a swap. The company sent the currier to my place (Brussels) to collect the size L, ordered the M with Cannondale and delivered it within a reasonable interval. More importantly, it communicated throughout all this time with me and I knew what to expect. I have received the M size on 24 July and this may seem long since the original order, but having bikes swapped is not exactly a simple operation. In addition I have not been asked to pay again for the second and wait to be refunded for the first, I have not paid any of the three curriers and I have not been asked to cover a price increase that had been introduced while I was scratching my head about the L. In all, it was a good experience and I strongly recommend the German site. The Dutch one needs however a bit of shaking up but I am told it is happening. Happy shopping to all VanSprint customers!

I ordered an Orbea bike from Van Sprint expecting delivery within 2–5 days, as advertised. After almost 6 weeks of vague updates and no clear timeline, I decided to cancel the order.
I sent the cancellation by email — as required on their website — over two weeks ago, but still haven’t received any confirmation or response. Follow-up messages have been ignored.
If this isn’t resolved soon, I’ll have to involve consumer protection authorities. Disappointing experience with unreliable timelines and unresponsive customer service.

Awful scan website.
I bought a bike 6 month ago, and had a problem with my battery. Customer service asked to send it to them, and I did. This was 6 month ago. Since then, they lost my battery and did not do anything about it.
Please run away before getting scammed.

Order placed on October 28, 2024
Bike available delivery within 2 to 5 days
No follow-up from customer service, after numerous reminder emails to find out where my order was, I finally received a reply on November 14, 2024 saying that the bike was not available, I was offered a size S instead of M
Refund within 14 days! This is unacceptable.
Move on and order elsewhere!

DO NOT USE! No communication whatsoever!

How can you run a retail store where you do not answer any customers enquiries? Do not reply to emails and never pick up calls!

Go buy your bike from a reputable bike shop and save yourself some trouble!

Firstly I did not send 10 emails secondly you never responded anything!

Perfect service support communication.

I bought a bike through the website and i supposed to recieved in 4 to 7 days, so after one month and one week i still waiting, and the worst is that every time i ask to them they said is almost ready but... im loosing all the illusion to ride my new bike because this company.

Overall satisfied. However on the page the item was in stock - shipping within 24hrs. In reality it took 10 days to ship and another 7 to deliver (Austria)

Very nice product! Super satisfied!

Very friendly service .....
I am really happy with my ebike and for sure i can only recommend the e shop .... untill niw iam also happy with the """" after sales service """""
The people over there help me alot to build my bike
Iam waiting to see how that works when start the problems ....and if they start ....
But for sure until now Iam more then satisfied.......