Try responding to emails
Try responding to emails, web forms, and, maybe even the phone.
August 26, 2024
Unprompted review
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2.9
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2 reviews
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Awesome product? We'll never know.
From everything we've read on their website, and from the video reviews we've seen, we thought that this US based company could be perfect for aiding our campervan conversion in the UK, but weren't sure they could export to us.
We sent a message via their website in June 2022, and having heard nothing, emailed directly on the 22nd July 2022.
We heard absolutely nothing, until we received an email randomly from Troy at vanlifetech.com on the 5th October 2022 who apologised for the delay in getting back to us, stating it was the result of an office move. Great that he apologised - always a good sign when a company acknowledges their errors and holds their hands up. And we totally get that office moves, and general 'life' and it's 'surprises' can cause delays to response times, but just to point out that's over a 2month wait for a response to a sales enquiry, so we were a little concerned at this point about how professional and reliable vanlifetech would actually be, but Troy suggested a Zoom or Skype to connect and discuss the project and we thought it was worth connecting to discuss and hopefully put our concerns to rest.
We replied 6th October 2022 and made some suggestions for days of the week that might work for the Zoom, and also asked for clarification of their location so I that I could work out the time difference to make appropriate time suggestions. Never heard back.
So today, 1st November 2022, having waited for nearly another month and having never heard back, I dropped Troy an email to say that sadly, we won't be using them. We just can't rely on their communications, and that along with the fact that they're based in the US (so we can't just pop along to see them and have a chat about the product in person) and their product is by no means inexpensive, makes them too unreliable and risky to put our rolling home heating system in their hands.
We truly hope that they can sort out whatever issues are causing the communication delays/radio silence with their customers, as they appear to have an amazing product that the campervan/vanlife community could really benefit from.
Gutted we won't be able to put it to the test ourselves.
November 1, 2022
Unprompted review
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