Overall, the site was easy to use. The one area that was frustrating was uploading the pictures and being told they were too glossy or had too much light on them. I think the issue was the passp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The entire experience was seamless and non-bureaucratic. Multiple people engaged and communicated and it did not feel like no one knew what was going on, but rather that everyone knew that. I had... See more
Company replied
Needed a UK ETA due to an airline transfer change 12 hours before departure. Was leary of using this site but had no choice. It worked perfectly. A rep James called me to ensure my documents were cor... See more
Company replied
Nice that the UK has an online process for obtaining a travel Visa. Instructions are well-described and easy to follow and turnaround was incredibly fast. Appreciated the courteous email from a real h... See more
Company details
Written by the company
At UK Visa Portal, we exist for one purpose: to make entering the United Kingdom simpler, faster, and stress-free for travellers worldwide. We are a specialist team devoted exclusively to UK Electronic Travel Authorisations (ETAs) and wider UK immigration permissions. While others offer generic global services, we focus solely on the United Kingdom—mastering every detail of Britain’s evolving entry requirements so you don’t have to. Our secure, intuitive platform and expert guidance transform what is often a daunting process into a clear, confident experience. From your very first click to final approval, we ensure every application is accurate, complete, and submitted without unnecessary delays or confusion. Backed by in-depth knowledge of the British immigration system and supported by our multilingual customer care team, we help thousands of visitors, families, business travellers, and students each year secure their permission to travel with ease and certainty. At UK Visa Portal, we don’t just process applications—we remove the worry, so you can focus on what truly matters: your journey to the United Kingdom. UKVisaPortal is a private company. We are not a government agency and are not affiliated with, endorsed by, or connected to the UK government, UK Visas and Immigration (UKVI), or the Home Office. Official visa applications can be made directly at GOV.UK.
Contact info
London, United Kingdom
- contact@ukvisaportal.com
- ukvisaportal.com
4.0
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This website is not a legitimate…
This website seems to be a legitimate UK government site but charges an exorbitant fee for something the UK government offers for far less. The site spoofs an government official site with its layout and design. Do not use this site for any applications.
September 6, 2026
Unprompted review
Pretty easy and convenient process
Pretty easy and convenient process. Took me 5 minutes to fill up the form at night and by the time I woke up - my UK-ETA approval was already in my inbox.
September 5, 2026
Unprompted review
Professional and timely
September 6, 2026
Unprompted review
Money-stealing scam
Do not use this company. You can get your UK visa with an identical process and for a fraction of what this fraudulent site is charging you. I put in my CC for a $172 charge then realized it wasn't the official site before taking a photo of my passport photo. And which time I canceled my application before submitting it and immediately requested a refund. After several back-and-forth emails in which they refused to refund $100 of what I spent, they issued me a partial refund of $71, literally pocketing the remaining balance and saying it was processing fees. This is a scam out to steal people's money, period.
September 5, 2026
Unprompted review
Nearly $300 for a Service That Cost a Fraction Through the Official UK Site
I am giving UKVisaPortal one star because I believe their service was extremely misleading and grossly overpriced.
I mistakenly used UKVisaPortal, believing I was using the appropriate service to obtain our UK travel clearance. We were charged nearly $300 for two applications, when the official UK authorization cost would have been only a small fraction of that amount.
To be clear, we did ultimately receive our UK travel clearance, but I was very disappointed to learn afterward how much extra we had paid simply by going through this third-party company.
I contacted UKVisaPortal and requested a reasonable refund after realizing what had happened, but they would not agree to refund any portion of the fee.
I strongly recommend that travelers go directly to the official UK government website before paying a third-party company. Make sure you understand exactly what service you are purchasing and what the official government fee is before entering your payment information.
I wish I had researched UKVisaPortal more carefully before using it.
September 5, 2026
Unprompted review
This site saved my life and allowed my…
This site saved my life and allowed my boss to safely board his flight, which was taking off within a few hours, visa attached to his passport and ready to go. I paid extra for the 30 minutes but well worth the trouble if you need a visa very fast. This is the site to Goto very reliable. I am very thankful.
September 6, 2026
Unprompted review
Reply from UK Visa Portal
Hi Flo,
We’re so pleased we could help when you were working against such a tight deadline before your boss’s flight. Situations like that can be incredibly stressful, so it’s great to know the process helped get his UK ETA arrangements sorted in time and gave you some much-needed reassurance before departure.
We’re glad the turnaround met the urgency of your situation, although processing times can vary between applicants. Your comments about the reliability of the service mean a great deal to us.
We truly appreciate you choosing UK Visa Portal and taking the time to share your experience and recommendation.
Warm regards,
UK Visa Portal Support Team
Cyrus and Aljean were both terrific!
Cyrus and Aljean were both terrific!
September 6, 2026
Unprompted review
Reply from UK Visa Portal
Hi Bruce,
We’re delighted to hear that both Cyrus and Aljean made such a positive impression during your experience. Friendly, attentive assistance can make the whole application journey feel much smoother and more reassuring.
We’ll be sure to pass your recognition on to both of them. We truly appreciate you choosing UK Visa Portal and taking the time to share your kind comments with us.
Warm regards,
UK Visa Portal Support Team
Reply from UK Visa Portal
Hi Nick,
We’re pleased to hear that you found the process easy, simple and straightforward to follow. Clear instructions can make completing an application feel much more manageable and help everything move along smoothly from the start.
We truly appreciate you choosing UK Visa Portal and taking the time to share your positive experience with us.
Warm regards,
UK Visa Portal Support Team
Great experience due to the extra mile…
Great experience due to the extra mile people like Cha and Jesse go to when assisting applicants. Thanks!
September 4, 2026
Unprompted review
Reply from UK Visa Portal
Hi Leonard,
We’re delighted to hear that Cha and Jessa made such a positive difference to your experience. Having people who take the time to provide thoughtful, attentive assistance can make the whole application journey feel much easier and more reassuring.
We’ll make sure your recognition is passed on to both of them. We truly appreciate you choosing UK Visa Portal and taking the time to share your kind comments with us.
Warm regards,
UK Visa Portal Support Team
Thanks Rowell for your precious support
September 6, 2026
Unprompted review
Reply from UK Visa Portal
Hi Linda,
We’re delighted to hear that Rowell provided the support you needed and made a positive difference to your experience. Helpful, attentive assistance can make the application process feel much easier and more reassuring.
We’ll be sure to pass your recognition on to Rowell. We truly appreciate you choosing UK Visa Portal and taking the time to share your kind comments with us.
Warm regards,
UK Visa Portal Support Team
Quick response
September 6, 2026
Reply from UK Visa Portal
Hi Ahmed,
We’re pleased to hear that the response was quick and that you received the assistance you needed without delay. Prompt communication can make the whole application process feel much smoother and more reassuring.
We truly appreciate you choosing UK Visa Portal and taking the time to share your positive experience with us.
Warm regards,
UK Visa Portal Support Team
Reply from UK Visa Portal
Hi Nasser,
We’re pleased to hear that you found the process both quick and easy to complete. A clear and straightforward application journey can make preparing for travel feel much simpler and help everything move along without unnecessary hassle.
We truly appreciate you choosing UK Visa Portal and taking the time to share your positive experience with us.
Warm regards,
UK Visa Portal Support Team
Smooth, easy and practical
September 6, 2026
Unprompted review
Reply from UK Visa Portal
Hi Naif,
We’re pleased to hear that you found the process smooth, easy and practical. A straightforward application journey can make travel preparations feel much simpler and more convenient from the outset.
We truly appreciate you choosing UK Visa Portal and taking the time to share your positive experience with us.
Warm regards,
UK Visa Portal Support Team
Charged extra and no application on file
I tried to use this website to apply for an ETA.I entered one email address, did the application, uploaded my information, and paid. Then it asked me to create an account. It said I couldn't use the gmail address which I had entered previously, so I used a different one of my email addresses. I thought it was done. But I never received a confirmation email at either email addresses (I checked my spam folders also and it wasn't in there either). When I sign in, it does not show any applications under my account. And then the kicker - the amount that I approved for payment increased. I am in Malaysia and it asked me to approve about RM190. And that's how much it took out of my bank account. But now today it shows a new amount, that it took out about RM560. What!! And with no evidence that I even have an application that is being processed. I am furious.
September 5, 2026
Unprompted review
Simple process
Simple process
Not time consuming
No tech issues
Quick turnaround and approval
September 5, 2026
Unprompted review
Reply from UK Visa Portal
Hi Shannon,
It’s great to hear that the process felt simple, quick and hassle-free, with no technical issues along the way. A straightforward application journey and smooth turnaround can make preparing for travel much easier and more reassuring.
We’re also pleased your ETA approval came through promptly, although processing times can vary between applicants. We’re grateful you chose UK Visa Portal and appreciate you taking the time to share what worked well for you.
Warm regards,
UK Visa Portal Support Team
Easy and convenient -
September 5, 2026
Unprompted review
Reply from UK Visa Portal
Hi Nader,
We’re pleased to hear that you found the process easy and convenient. A straightforward application journey can make travel preparations feel much simpler and help everything move along with less hassle.
We truly appreciate you choosing UK Visa Portal and taking the time to share your positive experience with us.
Warm regards,
UK Visa Portal Support Team
Very easy and smooth process
Very easy and smooth process. The follow up was immediate and thorough. The entire application and visa issuance was within two hours
September 5, 2026
Unprompted review
Reply from UK Visa Portal
Hi Hrant,
We’re pleased to hear that you found the process easy and smooth, and that the follow-up was both immediate and thorough. Clear communication and careful checking can make the whole application journey feel much more reassuring.
It’s also great to know your ETA was approved within around two hours, although processing times can vary between applicants. We truly appreciate you choosing UK Visa Portal and taking the time to share your positive experience with us.
Warm regards,
UK Visa Portal Support Team
Fast and easy.
August 29, 2026
Unprompted review
Reply from UK Visa Portal
Hi Will,
We’re pleased to hear that you found the process fast and easy to complete. A smooth and straightforward experience can make travel preparations feel much simpler and more convenient from the start.
We truly appreciate you choosing UK Visa Portal and taking the time to share your positive experience with us.
Warm regards,
UK Visa Portal Support Team
Misleading website, no actual services provided
This website is a scam. Let me explain how now that I've fallen for it myself.
UK Visa Portal does no work on your behalf except to collect and hand over your data (passport data page, passport style photo, answers to a few simple questions, UK government fee) to the UK government for processing, which can be done faster and more cheaply on the UK ETA official app.
The UK government then does the evaluation and issues the ETA or authorization.
Effectively, they do nothing for their fee.
They depend on first time visitors to the UK who mistake their website for the official UK ETA website because it comes up first on a web search.
After I cancelled my order and requested a full refund minutes after submitting it and realizing my mistake, I was denied. I then initiated a dispute with my credit card issuer to get a full refund.
Don't waste your time with the back and forth emails with them. They try to make you believe they have significant time invested reviewing your documents, which is simply not possible or true.
I'll come back here to update the outcome of my dispute when I get a decision from my credit card issuer or Visa.
For context, I'm an older person in the USA.
PS to add, they suffered a massive data breach in May 2026. If you used them prior to May, your data is probably on the dark web.
September 4, 2026
Unprompted review
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