Easy to order, great customer service but ten days in it’s not helping my neck, it doesn’t feel supportive enough. I will give it until just before the 30 day return guarantee and hope it improves, so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The bed is great , delivery was a few weeks ago which was fine , but on arrival 1 of the drawers was smashed . The deliver driver was very helpful and we reported the issue and after a number of p... See more
Very happy with the quality, expensive but worth it. Well packaged in recyclable materials. Could do better keeping us informed on delivery details, as we had no idea when to expect the order, no up... See more
Bought a tempur fitted sheet for my Tempur mattress as couldn't keep any other sheet on it. A little pricey but you can feel the quality & so far the sheet has stayed put. Would have been 5 stars if o... See more
Company details
Information provided by various external sources
At TEMPUR®, our aim is to create products that consistently provide deeply refreshing, restorative sleep. We hope that our owners sleep so well, that they not only look forward to going to bed each night, but that they tell their friends and family.
Contact info
Caxton Point, Printing House Lane, Hayes, UB3 1AP, Greater London, United Kingdom
- 0800 0111 083
- consumer@tempur.co.uk
- uk.tempur.com
4.1
Great
3K reviews
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Excellent customer service
Customer service were excellent when I had an issue with my choice of pillow. They kindly sent me links and suggestions of others more suitable and then kindly sent me another.
Thank you so much for your help, my new pillow is lovely and complements our Tempur mattress nicely
July 15, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from TEMPUR® - UK
We are so glad to hear you had a great experience with our service. We appreciate your recommendation!
I have a bed and a pillow with you
I have a bed and a pillow with you, but I thought I’d like to renew it with this one, but I’m very pleased with I would certainly recommend it to anybody
July 15, 2026
Reply from TEMPUR® - UK
We are so happy to hear that you are pleased with your new bed and pillow and that you would recommend it to others! As long as you are getting a good night sleep we are happy.
We appreciate your continued support.
Excellent service so far and most…
Excellent service so far and most importantly mattress is amazing
July 16, 2026
Reply from TEMPUR® - UK
We are so happy to hear you're enjoying your amazing new mattress and our service! Thank you for your kind words.
Bad from start to finish
Had to call after a week from the order to hear that some orders from the previous week 'got misplaced'. Was the promised it would arrive within 3-4 days. I didn't request a required delivery signature - which turned the entire affair into a nightmare (I am at work during the day and they wouldn't leave in my safe-place). Insult to injury, the pillow is way too hard and unhappy with the product.
July 15, 2026
Reply from TEMPUR® - UK
Dear Mr John,
Thank you for sharing your feedback on Trustpilot. We genuinely apologize for the initial delay and the frustration caused by our delivery process and the firmness of your pillow.
We would like to reassure you that the delivery complications were not intentional. Because TEMPUR products are high-value investments, we pay extra for a mandatory signature service on all shipments. This policy is strictly in place to protect your purchase, ensure it reaches you safely, and prevent packages from being left unattended, lost, or stolen. We understand this caused an inconvenience with your work schedule, but it is a security measure we take to guarantee delivery.
Regarding the comfort of the pillow, everyone's sleep preference is unique. We offer a wide collection of pillows with various sizes, shapes, and feel profiles to help every individual find their correct match.
Because we want you to be completely happy with your sleep, your purchase is covered by our 30-night trial. You are fully eligible to return this pillow completely free of charge.
Please reach out to our team directly at consumer@tempur.co.uk with your order details. We will gladly provide a free return label and help you find a different model that better suits your comfort preferences.
Thank you for your patience and for helping us improve.
Warm regards,
Tempur :)
Tempur UK does not ship to Guernsey
July 15, 2026
Reply from TEMPUR® - UK
Hi Rose,
Thank you for sharing your feedback. While TEMPUR® UK currently delivers only to the UK mainland due to specialized logistics, we want to help Channel Islands residents experience our products.
Many of our customers in Guernsey successfully order by using a local freight forwarding service from the mainland which you have done here, or by purchasing directly through our authorized local stockists. We are always trying our best to broaden our horizons so everyone gets to experience Tempur.
We appreciate your understanding and welcome you to the TEMPUR® family.
Kind Regards,
TEMPUR®
My Tempur mattress has changed my life
My Tempur mattress has changed my life, my sleep has improved tenfold since day one !! I had a small issue and customer care went above and beyond to resolve the matter, I cannot speak more highly of them. I’d recommend a Tempur mattress to anyone and i wish I had discovered it sooner !!!
July 17, 2026
Unprompted review
Reply from TEMPUR® - UK
Wow what a lovely review, thank you so much for your kind words. I am so pleased to hear that our customer service team were able to go above and beyond for you. We honestly just want everyone to be happy and to have a great nights sleep.
The review is very much appreciated
Gr8 service
Gr8 service. Very pleased with the packaging. Easy to order and feels wonderful gr8 nite sleep .brought as my wife suffers with a bad back and hip and felt wonderful after a nite sleep .so far all good 👍
July 15, 2026
Unprompted review
Reply from TEMPUR® - UK
Thank you for such a great review.
I hope that your wife continues to get a good nights sleep - if we can help to ease the pain (even in a small way) then it is all worth it.
I treated myself to an Ombracio pillow
I treated myself to an Ombracio SmartCool pillow as I have been struggling to find the “right” pillow for ages, being a side sleeper who also like to sleep on her tummy and has an arthritic back. I am delighted to say that I have slept so much better since using this unusual pillow. My neck fits beautifully into the lower shaped indentation and arm comfortably slides up to one on the side. It is so comfortable that any fears about spending so much money on a pillow (!) now feels fully justified. I can honestly say I’ve had some of the best nights sleep in years since buying this pillow. (I would love it even more if there was a high tread count cotton pillowcase to fit.)
July 8, 2026
Unprompted review
Reply from TEMPUR® - UK
I am so pleased that you decided to give the Ombracio SmartCool pillow a chance. They do look unusual and I understand some people's reservations over trying them but if you are a front sleeper they can be a game changer.
Thank you so much for your review and I will forward your suggestion re the high tread count cotton pillowcase to our marketing and design teams. We always want to improve our products so it might be something that they can look into.
great pillows despite the chemical smell which will go -eventually
I have been sleeping on Tempur symphony pillows for about 6 years now and prior to that, the cloud pillow which I found too soft and the chemical smell was too strong to sleep through. so when I purchased a new symphony pillow, I knew that the off-gassing period would take several weeks before the smell was negligible and so I have stripped off it's case and put it in a spare room or outside to air. I would urge anyone who is considering returning their Tempur pillows just because of the smell to persevere and use a different pillow until the smell has gone because the symphony pillow is an outstanding pillow for back and side sleepers. I am female with a small/medium frame if that helps. If you are larger framed or male you may find the pillow alone provides insufficient support. A tip for new users of memory foam pillows who find that the pillow gets to hot in the middle of the night and loses it's support - have a second pillow to hand to swap over!
I also purchased an ombracio pillow from the Tempur outlet store as a new pillow was so expensive and outside my budget. As an occasional stomach sleeper and pillow hugger, I was interested to see whether the cutouts in the pillow made pillow hugging more comfortable and as a hot sleeper, having your arm buried all night under a weight of memory foam can be somewhat uncomfortable. I have to say I was pleasantly surprised to find both boxes ticked and I will definitely keep this pillow for occasional use. But I was disappointed to see that the pillow 'cloud' memory foam filling was just as smelly as I remember it. It did make me wonder whether the previous owner of the pillow had returned it for this reason because if you're a stomach sleeper, you're going to notice the smell of the pillow more strongly aren't you. If I had never owned a similarly filled pillow before, I would have returned it, but I am going to keep it because I know that in several weeks the smell will lessen. The pillow is currently airing outside in the garden and I've washed the covers and I'll leave them off until the pillow smell have faded to acceptable levels
July 9, 2026
Unprompted review
great product
great product
customer service ; kind and prompt reply
Thank you
July 16, 2026
Unprompted review
Reply from TEMPUR® - UK
We are so happy to hear you enjoyed our product and appreciate your kind words about our customer service. Thank you for your wonderful feedback!
Good quality sheets supplied on time.
Good quality sheets supplied on time.
From a quality brand I would have liked tracking jj information about delivery date and time.
July 16, 2026
Unprompted review
Reply from TEMPUR® - UK
Thank you for your review. I am so sorry that you didn't get any tracking information you should have received either a text or email. If you have the time and can update your review with your order number or email us at consumer@tempur.co.uk with that information I can have a look and see what happened. We always want to improve so if something went wrong we can try and trace back what has happened and make improvements going forward.
I really appreciate you letting us know.
Many thanks
I recently purchased Tempur pillows
I recently purchased Tempur pillows and am very happy with the quality. They are comfortable, supportive, and have helped improve my sleep. The pillows feel well made and durable.
The delivery was also very fast, which was a pleasant surprise, and the items arrived in excellent condition.
The only downside is that they are quite expensive. However, the comfort and quality make them feel worth the investment. Overall, I would recommend Tempur pillows to anyone looking for a premium product and quick delivery.
July 6, 2026
Unprompted review
Reply from TEMPUR® - UK
We are so pleased to hear that our pillows have improved your sleep and that you appreciate their quality and comfort. We also value your positive comments about our fast delivery. We understand your point about the price, and we are glad you feel the investment is worthwhile. Thank you for your recommendation!
Good customer service
Easy to order, great customer service but ten days in it’s not helping my neck, it doesn’t feel supportive enough. I will give it until just before the 30 day return guarantee and hope it improves, so the one star off is purely personal to me.
July 14, 2026
Unprompted review
Reply from TEMPUR® - UK
Hi,
Thank you for the great feedback about our customer service! We understand that pillow choice is a highly personal preference that varies for everyone depending on individual sleep factors. This is exactly why we design a variety of styles and shapes.
Please be rest assured that you are fully covered by our 30-night trial. It can take some time to adapt to your neck. If it still does not feel supportive enough, please email us at consumer@tempur.co.uk. We will gladly arrange a full refund or help you exchange it for a different model, as we want you to get a great night's sleep.
Harj was absolutely fantastic in…
Harj was absolutely fantastic in sorting out our problem. Everything went smoothly and now our bed is fully functional and lovely to sleep in. Thank you for all your help Harj.
July 7, 2026
Unprompted review
Reply from TEMPUR® - UK
Thank you so much for your review, As Harj's Manager I always love to hear feedback about the team. I will make sure that Harj is aware of the review and gets the praise he clearly deserves.
I really appreciate the time you have taken to leave this feedback.
very helpful & knowledgeable staff at…
very helpful & knowledgeable staff at Bluewater.
bed very comfortable.
delivered on time with excellent delivery & collection team
June 10, 2026
Unprompted review
Reply from TEMPUR® - UK
Thank you for your wonderful review!
We're thrilled to hear that the team at Bluewater made such a positive impression with their helpful advice and product knowledge. We will make sure that we pass this feedback onto the store team
It's also fantastic to know that you're finding your bed so comfortable.
Thank you for choosing us, and we wish you many comfortable nights ahead!
Got what we wanted at the best price…
Got what we wanted at the best price and can’t wait to sleep on it
July 11, 2026
Unprompted review
Reply from TEMPUR® - UK
Thank you for your fantastic review!
We're so pleased to hear that you found exactly what you were looking for and at a great price too. The exciting part starts now – we can't wait for you to enjoy your first night's sleep and hope you absolutely love it!
Thank you again for taking the time to share your feedback
Superb customer service
I have never experienced such marvellous customer service. They cannot do enough for their customers. From the customer service team to the shop floor team. Worth every penny and my adjustable bed with mattress has been life changing. If anything is not right, they will put it right for you.
July 7, 2026
Unprompted review
Reply from TEMPUR® - UK
Thank you so much for your wonderful review.
We're delighted to hear that you're so pleased with your adjustable bed and mattress, and even more so that it's been life changing for you. It's fantastic to know that both our customer service and shop floor teams helped make your experience such a positive one.
We always strive to put things right whenever needed, so your feedback means a great deal to us.
Thank you again for your support and for choosing us.
The Customer service was the best I…
The Customer service was the best I have experienced
Would recommend the product and the staff. The delivery was very professional and everyone throughout were a joy to deal with .
June 26, 2026
Unprompted review
Reply from TEMPUR® - UK
Thank you so much for the lovely review.
I am really pleased to read that everyone was a joy to deal with.
I appreciate the time that you have taken to leave your review.
Easy transaction from start to finish
Easy transaction from start to finish, fast delivery, kept informed all the way along regarding purchase and delivery
July 10, 2026
Reply from TEMPUR® - UK
Thank you so much for your review.
We try to update customers as much as possible and keep them in the loop through the whole journey.
We appreciate your kind words!
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