UNice Hair Reviews 

UNice Hair being s staple for me and my daily life. Ladies, UNice is the truth! Saying I am obsessed is an understatement! all the units I have gotten within 2 months (12 wigs all varied in length, style and density) and EVERY SINGLE ONE of them are GREAT! Minimal to NO shedding, great density, nice and full hairlines without being overplucked, tiny knots, great fit for BIG and small head sizes, etc. I could go on and on! Here's proof I am not lying! Happy Shopping ladies! HAPPY HOLIDAYS TO YOU ALL!

Annie went above and beyond to make sure that the order I mistakenly placed was canceled in orderly fashion and a refund was issued immediately. I’ve ordered from Unice multiple in the past and haven’t ever experienced any issues they’re customer service support is top tier I will continue to shop with them.

I love the wig that I have so much, that I ordered another wig just because. Great quality

The communication, understanding and genuine care for their customer can not be match! I’ll give you 10stars if i can. Thank you.

I had issues with my package. The processing time took longer than expected, I reached out several times for assistance to no avail. Then I was promised it would be shipped in 24hrs. I heard nothing back for 3 days so I decided to cancel my order. Only to be told it was shipped but I was not informed. I had several back and forth emails about cancellation. I am still waiting for my refund. I am not entirely happy with my experience but I want to give UNice one more chance to correct this.

When I ordered my unit, the auto shipping address was incorrect as I was trying to change it, the order went through as is. I reached out and they were able to change it right away. Very very pleased with their customer service! Great products & great customer service!

Oscar was so wonderful I was so upset , rude l, and frustrated through email. Oscar was so patient, responding respectfully, and answered all my questions. Even though I didn’t receive my wig. I’m still a satisfied customer because of him. Hope he gets rewarded well,

If you are searching to buy a nice good quality long lasting wig, UNICE is not the place to shop at! I have had the WORSE experience as a first time buyer with this company! I paid $149 for a wig that felt like notebook paper & wet barbie doll hair. They promote 3-5 business days for it to be delivered. It took almost 2 weeks for the ordered to be processed & another 2 weeks to be delivered.... a whole month. When i opened the package, I start touching the wig, bouncing it, you know checking it out. I promise you i thought it was a joke because the wig looked nothing like the wig on UNICE. The hair is stiff & VERY thin, especially towards the ends of the hair. The top of the wig is boofy & the thickness doesn't match or blend in with the ends of the hair. It is very disappointing & unacceptable. The price of the wigs does NOT match its quality. Here it is nearly a month later & i am still waiting for a response on my refund request.

Really good service (Mike) he always took time for me and tried to help me with everything

For that he gets 5* from me

UPDATE: I thought JAMES was working on my orders but no, nothing still processing and not shipped just more lies.

UPDATE: Received an email from JAMES about 1 of my orders and I see that they have shipped another that was processing, so only 2 more to go.

UPDATE: Still no update on shipping. Just more lies from JAMES. I should’ve received the 23rd and 29th order by now if they were placed.

Order# UA1001073486363497952-placed 10-23-2026, UA1003834097090565242- placed 10-31-2026, UA1003233611723446395 - placed 10-29-2026, UA1004677482944797180 - placed 11-2-2026.

These orders are just saying processing only one has been shipped and sitting in Texas for days like my last order that I just received today which was a nice wig by the way. I just didn’t see a strap for it.

Please ship my orders this is frustrating.

UNICE is a remarkable bussiness I have been happy to be apart of for some years now the care that they have for the customers whether it’s concerns or delays they handle it accordingly the Hair last long and has no shedding I lovveee UNICE

Hello, Larry with your customer service department was so knowledgeable. Love his service.

The email exchange is professional and clearly understood my situation. The turn around time with my situation was great customer service.

Thank you, very good service.

Mike was great he responded quickly about questions I had for my order he was also Very friendly .

Everything went wrong from the very beginning. Prior to ordering a wig I put in an inquiry whether Canadian Customers would be extended the same courtesy as US ones with free shipping back should the wig be the wrong one or defective bad quality let me stress not because I have buyers remorse just be very clear. Mike who responded said if a wrong item was sent or poor quality why should people in Canada be treated differently? With that said I took it as yes and placed an order. The wig I wanted was not ready I was told and Mike asked if I would consider a shorter length instead of 20 18 inches and or possibly a different style. I said it is ok I will wait as long as he can have it delivered in their time frame. I also stressed to him before sending anything out send me pictures in which only after I approve then send the wig out. He got back to me saying it could take weeks and I responded what do you mean by weeks? Weeks could be months etc. When he got back yet again he told me he doesn't know it is indefinite you are better to think about something else so I asked for a full refund at least once if not twice he ignored that. The matter should have ended. The next day he sent the wig out not having any intentions of losing the sale and sent the pics after!! Really??? I was pissed because first he was deceptive on the return shipping which first he said I would need to pay $23 Canadian they would look after the rest and in my final set of correspondence he said I would need to pay the full cost and gave the address!!! I was like really how would I take you seriously? Throughout this whole process I told him he will be having to deal with my credit card company and he will lose as I had another dispute with another company and they lost. It took nearly 4 months. Mike actually is in a way weaker position as he violated everything I asked. I don't know how this company got remotely 4.3 when Mike did an awful job and a huge disservice. I actually bought the wig on behalf of a friend and she calls it cheap not worth buying from these guys but I suppose opinions on this will vary.

*I ordered wig on September 23rd delivered around October 5th but this is currently in dispute which may take some time

I did not like the quality of the wigs I received, but I did have a positive experience with customer service. They were knowledgeable, insightful, and prompt in their response.

Rosie, with customer service was extremely helpful and productive with addressing questions I had in reference to my package confirmation/ delivery information. Her quick response time was quick and effective.

I want to share my appreciation. The customer service I received was attentive, professional, and reassuring throughout. My concerns were taken seriously, and the explanations provided were both clear and thoughtful. I greatly appreciate the support.