Treatwell Reviews 

19,046
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely friendly local staff, emphasizing that beauty professionals are exceptionally skilled, welcoming, and genuinely attentive throughout every appointment. Many consumers also note wonderful hair styling services alongside deeply relaxing massages that consistently leave them feeling completely refreshed and revitalized. Some people were dissatisfied with online booking vouchers and promotional gift cards, mentioning frustrating obstacles when trying to successfully redeem them. Reviewers additionally noted unexpected difficulties regarding digital appointment scheduling, software platform glitches, and sudden unexpected closures at particular partner salon locations. A few individuals expressed deep disappointment regarding communication problems and overall customer support when managing reservations.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently highlighting professional, welcoming team members who... See more

Service

Customers had positive experiences with service, frequently highlighting friendly, knowledgeable staff who... See more

User experience

Users describe positive interactions with user experience, noting that staff provide helpful advice, make... See more

Quality

Consumers find quality to be positive, highlighting exceptional treatments, professional service, and... See more

Product

Reviewers highlight positive aspects of product, reporting that skin feels fresh, revitalised, and incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Naomi is the best waxer i have ever had (i'm not originally from belgium so i am including the south of england in this) she is so genuinely friendly, professional and her equipment is extreme... See more

Rated 5 out of 5 stars

made to feel relaxed and given update on skin condition that is easy to understand and action that will make a difference. Sarah is knowledgable, caring and passionate about skin care

Rated 5 out of 5 stars

The staff are so friendly, they make you feel welcome. My son has never liked the barbers and it has always been a fight. Since finding this local gem he is now excited to get his hair cut. They also... See more

Rated 5 out of 5 stars

The best message ever with Jonas! I left feeling amazing. He is my new favourite massage therapist for sure! Lovely facial too with Andrea.. skin feels fresh and revitalised. Will definitely be bac... See more


Company details

  1. Online Marketplace
  2. also in
  3. Barber Shop
  4. Beauty Salon
  5. Nail Salon
  6. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(19,046)

4,389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dolld Up Dovedale

I've been seeing Lesley at Dolld Up Dovedale every month for my regular pedicure and waxing, and I honestly wouldn't go anywhere else!

Lesley is an absolute professional, with years of experience, fantastic skills and a lovely, friendly manner. She always makes me feel comfortable and welcome, takes great care with every treatment and pays attention to the little details.

My pedicures are always fabulous, and her waxing is second to none. It's lovely to have someone you can trust who consistently delivers such a high standard of service.

I always look forward to my monthly appointments. Highly recommend Lesley and Dolld Up Dovedale to anyone looking for a wonderful beauty therapist! ⭐⭐⭐⭐⭐

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely loved my experience with…

Absolutely loved my experience with Eli! 💕 She was so lovely, kind and patient, and really took the time to listen to what I wanted. We shared ideas, and she made sure every little detail was perfect. Her manicure was incredibly neat, delicate and precise, and the attention to detail was amazing! She's a true artist who genuinely cares about her work. I'm absolutely in love with my nails and couldn't recommend her enough! Thank you, Eli joon! 🥰✨

October 28, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible for businesses

From the customer pov, it’s alright, but I have worked for two companies that use them, and they are horrible!

They do take quite a lot of money, so you have to put prices up not to lose money. You can’t make certain changes directly, and have to do it through them, but their partner support has been reduced to an AI agent (annoyingly female presenting).

One of the people I work with has been trying to remove some services from their profile, as per their AI’s, but no matter how it’s done, the services still appear. We’ve opened a number of tickets and none get attention from a real person - it’s been at least a month, if not more. There’s no way to contact anyone anymore, even if you can request doing so with the AI agent.

So, TLDR: takes a considerable commission and offers minimal support.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

I honestly wouldn’t trust anyone else…

I honestly wouldn’t trust anyone else with my beauty appointments! From facials and spray tans to brow tinting and waxing, Rio does it all and always goes above and beyond. She’s incredibly talented, experienced and makes you feel so welcome every single time. I’ve trusted Rio with my treatments before she even opened her own shop, and I’ve been a loyal customer ever since. Wouldn’t go anywhere else!🩷

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful nails and friendly service

They were super nice, friendly even though I spoke broken German, we still managed somehow. The nails turned out beautiful, I highly recommend this salon, they are skilled workers.

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Go to for a masssage

Go to for a masssage. Clean, professional and all you get is an extremely good massage!

My partner regularly attends there as well, and she feels equally as comfortable.

October 30, 2026
Unprompted review
Rated 5 out of 5 stars

Facial at LX Aesthetics

I've been coming to LX Aesthetics for laser hair removal and have been really happy with both the service and the results. Recently, I found out about a promotional offer for existing customers that was such an amazing deal. I honestly haven't had a facial in god knows how many years, but it worked out to be such a bargain I decided to just go for it!
​Booking my slot was super simple, and the treatment itself was way better than I expected. Ruji was great and talked me through every step, explaining exactly what she was applying and what she was doing. My skin was looking pretty gritty beforehand, but after the facial, it looks and feels so much better. My face has literally been glowing!
​I’ll definitely be going back for a second session and I'm hoping to keep it up as a regular monthly thing. I think it’s finally time I took some time to actually look after myself. Fingers crossed they drop some Black Friday deals lol!

October 31, 2026
Unprompted review

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