True North Mortgage Reviews 

4,959
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, knowledgeable, and professional throughout the entire mortgage process. Many people note that agents go above and beyond to secure competitive rates while keeping communication clear and transparent from start to finish. Clients consistently feel supported, respected, and well-informed when handling their home financing and refinancing needs. Some reviewers were not happy with communication issues, noting unexpected delays and a lack of proper follow-through from certain agents. A few consumers also mentioned experiencing difficulties regarding unanswered inquiries, unhelpful service, and prolonged waiting times for loan approvals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding and professional experiences from... See more

Customer service

People report positive experiences with customer service, highlighting representatives who communicate... See more

Response time

Reviewers highlight positive aspects of response time, noting that agents are consistently available and... See more

Price

Consumers find price to be positive and consistently praise the competitive rates obtained. Reviewers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Very knowledgeable- Raj Parikh did an outstanding job as our Mortgage Broker. He went above and beyond to help us, doing everything he could to get the best outcome for us. His dedicati... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Manthan Patel for his services with True North Mortgage. We are incredibly grateful to work with him. Throughout our journey together we have always felt supported, heard and res... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,959)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

True North and Robert Dang are very…

True North and Robert Dang are very easy to work with. They looked after all are questions and are very professional. I will definitely use them again. Thanks Robert

January 5, 2026
Unprompted review
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Reply from True North Mortgage

Hi Tammy,

Thank you so much for your amazing feedback. We're so happy to hear Robert ensured a great experience. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Cristian was awesome!!!!!

The process was super smooth....the approval process went well and Cristian Garrido was guiding the process as required, and providing an amazing customer service along the way.

May 30, 2025
Unprompted review
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Reply from True North Mortgage

Hi Liliana,

Thank you so much for your amazing feedback. We're so happy to hear Cristian ensured a great experience. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy)…

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and patiently answered all our questions right away, making the entire process smooth and stress-free. We are already planning to work with him again for our upcoming second mortgage. If you’re looking for a broker who truly looks out for your best interest, Maddy is the one.

September 30, 2025
Unprompted review
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Reply from True North Mortgage

Hi Z,

Thank you for choosing us for your mortgage needs. It's amazing to hear feedback from our clients. Madhur truly is an outstanding agent. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

5 Stars - Would definitely use again!

From our first conversation and each one afterwards Mitch Monaco at True North Mortgage was absolutely fantastic. We were on a bit of tight deadline due to our renewal timeframe. He worked tirelessly to secure us the best possible rate, answered every single question with patience and clarity (even the ones we asked more than once!), and was consistently available throughout the entire process.
Even after the papers were signed, he not only followed up to ensure everything was in order, but followed through with checking into some more questions we had .
Mitch isn't just a mortgage broker; he's a trusted advisor and an advocate for his clients. We are so grateful for his hard work and highly recommend him to anyone seeking a seamless, successful mortgage experience.
If you want a broker who is knowledgeable, responsive, and genuinely cares about his clients, look no further than Mitch. We couldn't recommend him more highly!

December 9, 2025
Unprompted review
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Reply from True North Mortgage

Hi Brenda,

Thank you so much for your amazing feedback. We're so happy to hear Mitch ensured a great experience for your first home! This is such an exciting journey. We can’t wait to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Best services ever

I’ll be recommending True North Mortgage and especially Mitch Monaco to anyone looking for mortgage services because he has been a blessing to me and my family. Mitch made the entire process smooth and stress-free
Mitch has a such nice customer service— rated 12/10. He always respected my time and answered my questions genuinely . With his prompt responses, and clear communication, I couldn’t have asked for a better experience..I had the great privilege of working with Mitch Monaco for the refinancing of my mortgage purchase and thank him so much.

December 8, 2025
Unprompted review
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Reply from True North Mortgage

Hi Chantal,

Thank you so much for your amazing feedback. We're so happy to hear Mitch ensured a great experience for your first home! This is such an exciting journey. We can’t wait to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

I worked with Himalaya at True North…

I worked with Himalaya at True North Mortgage for the purchase of my first home. A friend referred me to Himalaya and I am grateful for it! He was responsive and very helpful in walking me through the process. The rates offered by THINK Financial were much better than what I was offered elsewhere, all in all a very positive experience!

November 12, 2025
Unprompted review
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Reply from True North Mortgage

Hi Corinne,

Thank you so much for your amazing feedback. We're so happy to hear Himalaya ensured a great experience for your first home! This is such an exciting journey. We can’t wait to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Awesome, Commendable work

I recently worked with Antoniette McDonald to help my parents refinance to obtain a lower rate. This lady is amazing, efficient and relentless. She works very hard to get the job done. When other mortgage brokers couldn't do it, she made it possible for my parents to get a low rate despite the challenges. I highly recommend Antoniette as your mortgage agent of choice. Thank you True North for choosing the best!

December 9, 2025
Unprompted review
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Reply from True North Mortgage

Hi Michelle,

Thanks so much for your kind review. Antoniette will be happy to read this! She goes above and beyond to get you the best rate and make the process seamless. We hope to work with you again soon.

Best, True North Team.

Rated 5 out of 5 stars

Highly Recommend Mitch for Any Mortgage or Renewal

Working with Mitch has been an outstanding experience. He consistently puts his clients first, is incredibly responsive, and always communicates with professionalism and courtesy.

If you’re renewing your mortgage or exploring new options, I highly recommend Mitch and the team at True North. You’ll be in great hands.

December 5, 2025
Unprompted review
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Reply from True North Mortgage

Hi Chun,

Thank you for choosing us for your mortgage needs. It's amazing to hear feedback from our clients. MItch truly is an outstanding agent. We hope to work with you again in the future.

Thank you, True North Team.

Rated 5 out of 5 stars

Amazing service received from Brett McCloy

Amazing service received from Brett. He responded to all emails in a timely manner and always took the time to answer any questions we had. He was professional, patient, and made the entire process smooth and stress-free. We truly appreciate his dedication and the exceptional level of service he provided. Highly recommend!

November 28, 2025
Unprompted review
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Reply from True North Mortgage

Hi Amani,

Thank you for choosing us for your mortgage needs. It's amazing to hear feedback from our clients. Brett truly is an outstanding agent. We hope to work with you again in the future.

Thank you, True North Team.

Rated 5 out of 5 stars

Thank you Mitch!

Mitch Monaco was amazing- he was responsive, transparent, and dedicated to getting us the best rate possible.

November 17, 2025
Unprompted review
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Reply from True North Mortgage

Hi Lucy,

Thank you for choosing us for your mortgage needs. It's amazing to hear feedback from our clients. Mitch truly is an outstanding agent. We hope to work with you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

5 stars for Robert at True North Mortgage

I had an excellent experience with True North Mortgage, but specifically with my mortgage agent - Robert Dang. As a first time home buyer, Robert made this a very easy process, always keeping in communication with me, fast replies, and took the time to explain anything I was unsure about. He is extremely knowledgeable and very personable. He worked with our best interests in mind and made the entire experience very smooth. We will definitely be recommending Robert to our friends. He is great at what he does and deserves the 5 stars.

October 31, 2025
Unprompted review
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Reply from True North Mortgage

Hi Payton,

Thank you for choosing us for your mortgage needs. It's amazing to hear feedback from our clients. Robert truly is an outstanding agent. We hope to work with you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

The best customer service ever

We worked with Harman Sidhu and she was amazing. Very responsive, immediate attention! She listened, reassured us and came up with solutions needed within days. I would highly recommend working with Harman and True North!

November 8, 2025
Unprompted review
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Reply from True North Mortgage

Hi Nicole,

Thank you for choosing us for your mortgage needs. It's amazing to hear feedback from our clients. Harman truly is an outstanding agent. We hope to work with you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Had a wonderful experience with Robert…

Had a wonderful experience with Robert Dang. He was super helpful from beginning to finish. Always available for questions and helps expedite your application to meet deadlines. Definitely will come back to TrueNorth for future purchases.

November 20, 2025
Unprompted review
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Reply from True North Mortgage

Hi Tram,

Thank you so much for your amazing feedback. We're so happy to hear Robert ensured a great experience. We can’t wait to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Robert Dang of True North Mortgage- best!

I had the great privilege of working with Robert Dang during my first home purchase, and he made the entire process as smooth and stress-free as possible. His customer service—both over the phone and through email—was truly 11/10. I always felt that my time was respected and my questions genuinely mattered. With his prompt responses, clear communication, and friendly demeanour, I couldn’t have asked for a better experience. I’ll be recommending True North Mortgage—and especially Robert—to anyone looking for mortgage services.

November 17, 2025
Unprompted review
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Reply from True North Mortgage

Hi Dylan,

Thank you for leaving a review. We're glad Robert had the opportunity to help you with your mortgage needs. We appreciate your business and support, hope to work with you again.

Thank you, True North Team

Rated 5 out of 5 stars

Highly recommend True North Mortgage

Highly recommend True North Mortgage. I had the pleasure of dealing with Tushar Gavali and right from the start I knew I was dealing with someone who cared and understood my needs. I did contact a couple of other mortgage brokers prior to contacting True North Mortgage and they did not go the extra mile like Tushar did. Great customer service!
Rob

November 16, 2025
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Reply from True North Mortgage

Hi Rob,

Thank you for your review. We love the work we do, and we truly appreciate hearing from our clients! Tushar works hard to ensure a seamless experience for their clients. We hope to work with you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

We had an excellent experience with… manthan patel

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth and stress-free, explaining everything clearly along the way. Highly recommend him if you’re looking for a reliable and knowledgeable mortgage broker. Thanks Manthan for all your help

October 29, 2025
Unprompted review
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Reply from True North Mortgage

Hi Akhil,

Thank you for your review. We love the work we do, and we truly appreciate hearing from our clients! Manthan works hard to ensure a seamless experience for their clients. We hope to work with you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Fantastic rates and excellent customer service!

I had the pleasure of working with Dana Piche for a mortgage application and her professionalism, customer service, knowledge, and demeanor was simply outstanding! She was able to guide me through the entire process from initial prospecting to mortgage approval very thoroughly with a solid knowledge acumen. Speaking with other brokers over the years, Dana's professionalism definitely set a high benchmark of what a mortgage experience should encompass. She was able to guide me with competitive rates (some were lower than ones I came across with other brokers) and the application process. She was able to review all documents I provided (and I provided a lot!) within just 2 days before submitting to the underwrite for the approval itself. I highly recommend working with Dana and True North!

November 13, 2025
Unprompted review
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Reply from True North Mortgage

Hi Tapan,

Thank you for your feedback. We're glad Dana was able to answer all your questions and concerns and provide such excellent customer service. We can’t wait to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Review for True North Mortgage – Agent Mitch Monaco

I chose True North Mortgage because they work with many lenders and can shop around to find the best mortgage to fit your needs. I had the pleasure of working with Mitch Monaco, and I couldn’t be happier with the experience.
Mitch is very friendly, professional, and took the time to clearly explain every step of the process. He handled all the mortgage applications and made things easy for me, all I had to do was provide the required documents.
There were moments when I grew concerned about slow responses from lenders, but Mitch always reassured me and explained how things work behind the scenes. His transparency and calm approach made a big difference.
In the end, I’m convinced that I got the best possible mortgage for my situation. If I ever need mortgage assistance in the future, I know exactly who to call.

November 3, 2025
Unprompted review
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Reply from True North Mortgage

Hi Bruno,

Thank you for your review. We love the work we do, and we truly appreciate hearing from our clients! MItch works hard to ensure a seamless experience for their clients. We hope to work with you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Working with Brett McCloy our mortgage…

Working with Brett McCloy our mortgage agent was great! He was very responsive and went above and beyond to ensure that all processes ran as smooth as possible. We'll definitely be using him again.

November 7, 2025
Unprompted review
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Reply from True North Mortgage

Hi Kyle,

Thank you for your review. We love the work we do, and we truly appreciate hearing from our clients! Brett works hard to ensure a seamless experience for their clients. We hope to work with you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

⭐ Great experience

⭐ Great experience — clear advice and excellent communication!Thanks Manthan Patel

November 5, 2025
Unprompted review
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Reply from True North Mortgage

Hi Surbhi,

Thank you for choosing us for your mortgage needs. We're so happy Manthan ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, True North Team

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