It's ridiculous that the price you see during the whole process of booking appears to be valid for Maestro cards only. All other payment methods will add up to the final sum, but you'll see that at t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall it's fine, but I was disappointed by the fact that I had to pay extra 15 euro simply because I wasn't paying with Maestro. It's very upsetting to see this increase in price at the last step of... See more
Company replied
It is very unfair that the price you see during the whole booking is valid only for Maestro cards. All other payment methods will add additional amount, but you will see that at the last step. In my... See more
Company replied
I was having trouble completing my Ryanair verification and couldn’t find a solution after trying with several agents. Then I spoke with Savina Safiulova, who helped me perfectly.she was patient, frie... See more
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Company details
Written by the company
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +370 521 410 16
- info@tickets.lt
- tickets.lt
3.0
Average
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They offered a better price that…
They offered a better price that official airline company did. The ticket issued in 20 minutes. That's good.
August 24, 2026
Unprompted review
Reply from Tickets.lt
Dear Rasa K,
Thank you very much for sharing your positive experience!
We are delighted to hear that you found a better fare through our service and that your ticket was issued within just 20 minutes. Providing competitive prices together with a fast and convenient booking experience is very important to us.
We truly appreciate your trust and hope to assist you again with your future travels.
They will not get money back if your…
You will not get money back if your fly ticket is cancell and you don't agree to change to onether day but want get money back.
August 23, 2026
Unprompted review
Reply from Tickets.lt
Dear Aurimas Trainys,
We are truly sorry for the inconvenience and that this situation has left you with such a negative impression of our service. We understand how important it is to receive your money back after an airline cancels a flight, especially when the alternative travel option does not suit you.
In cases like this, we are required to submit the refund request to the airline for authorization. After that, we must wait for the airline’s approval and the corresponding financial settlement before we are able to return the funds to your original payment method. Unfortunately, because this process depends on the airline, it may take longer than we or our customers would like.
At this stage, we have forwarded your case to the responsible department for detailed monitoring. Please be assured that we are following it closely and will contact you as soon as we receive any update regarding the authorization or refund.
We sincerely appreciate your patience and kindly ask you to allow us a little more time to complete this process.
Im a frequent flyer and this is undenyably my worst experience of booking flights so far
In 2026 they cannot issue me a normal e-ticket/booking reference, and i cannot do online checkin. The only option for a 250Eur ticket is to wait in line in the airport for the ticket 4 hours before the flight.
Customer support is all automated, 4 steps of robots until you reach an actual person.
Oh and on a side note, customer support is available in 2 languages, english and russian. An interesting choice for supposedly a lithuanian company.
August 22, 2026
Unprompted review
Reply from Tickets.lt
Dear Nojus K.,
We are sorry that this situation caused inconvenience and confusion.
We would like to clarify that your flight was operated as a charter flight. For this type of flight, online check-in through the airline’s website may not be available. In such cases, check-in is completed directly at the airport.
We have already sent you a more detailed explanation by email regarding your booking and the check-in procedure.
We hope that the clarification provided helps explain the situation. If everything with your flight was ultimately completed successfully, we would appreciate it if you could consider updating your review and rating to reflect the final outcome.
Bad company
August 21, 2026
Unprompted review
Reply from Tickets.lt
Dear Konstantin,
We are sorry to hear that you had a negative experience with our company. We would appreciate it if you could share more details about your experience and let us know what specifically influenced your rating.
Your feedback will help us better understand the situation and allow us to try to resolve it or provide you with a clear explanation.
Wrong price all booking process
It is very unfair that the price you see during the whole booking is valid only for Maestro cards. All other payment methods will add additional amount, but you will see that at the last step. In my case I have payed extra 226€ just because of using ApplePay (same goes for regular Visa and Mastercard).
Seems they want to be on top of skyscanner list.
August 9, 2026
Unprompted review
Reply from Tickets.lt
Dear Paulius Zukauskas,
We are sorry that the final price caused confusion and left you with a negative impression.
The amount initially displayed during the search and booking process may correspond to specific payment conditions available for that offer. At the final payment stage, once a particular payment method is selected, the system recalculates the total according to the processing conditions applicable to that method.
This is why the final amount may differ when using Maestro, Visa, Mastercard, Apple Pay or another available payment option. The applicable total is displayed before the payment is confirmed, allowing the customer to review the final amount before completing the purchase.
We understand that a difference of €226 is significant and that seeing it only at the payment stage can be frustrating. We regret that the pricing structure was not clear enough from your perspective and appreciate your feedback.
A very bad company that will turn your…
A very bad company that will turn your mistake, by mixing up the dates, into a fine that is two to three times the ticket price. It's a shame that there is no humanity these days, only dirty business.
August 7, 2026
Unprompted review
Reply from Tickets.lt
Dear Dalius Palubinskas,
We are sorry that this situation caused you frustration.
We have reviewed the booking and would like to clarify that the travel dates were selected during the booking process, and the tickets were issued for the exact dates confirmed at the time of purchase.
If a passenger later requests a date change, the cost is calculated according to the airline’s fare rules. It may include the airline’s change penalty as well as the difference between the original fare and the price available for the new travel date. These amounts are determined by the airline and can sometimes be higher than the original ticket price, particularly when the new fare is significantly more expensive.
We understand that such a difference can be disappointing, but unfortunately these charges are not set by our agency.
extra 11 eur for visa / google apple…
extra 11 eur for visa / google apple pay 🤦♂️🤦♂️🤦♂️
July 28, 2026
Unprompted review
Reply from Tickets.lt
Dear Kirill Voloshin,
Unfortunately, based on the information provided in your review, we were unable to identify your booking and verify the details of your case.
Could you please send us your booking reference or the email address used for the reservation? Once we receive this information, we will carefully review your case and provide you with a detailed explanation.
Andriiana López is very helpful👌
July 15, 2026
Unprompted review
Reply from Tickets.lt
Dear Sigita,
Thank you very much for your kind feedback! We are delighted to know that Andriiana López was helpful and provided you with a positive experience. Your words mean a lot to our team, and we will be happy to share them with her.
We hope to welcome you again in the future!
Deceiving and time consuming
Booked flights and received confirmation, after two days and continuos pushing for the tickets through email and phone calls got deceiving email to confirm flights with completely different time... After a lot of back and forth we have to buy tickets and try to issue a compensation through official European consumer law authorities (the flights price due to time waste increased). This whole process is extremely time and money wasting, do not book via any of their websites. Also hidden fees that were only stated after checkout and payment so if you are buying tickets dont be surprised when bank account is subtracted for more than stated initially.
July 10, 2026
Unprompted review
Reply from Tickets.lt
Dear Gabriele,
We are truly sorry to hear about your experience and understand how frustrating and disappointing this situation must have been.
We would like to carefully review what happened with your booking. Please provide us with your booking number so we can investigate the case and assist you further.
Khrystyna Been great with assistance
Khrystyna Been great with assistance, very quick response via emails.
Thank you
July 6, 2026
Unprompted review
Reply from Tickets.lt
Dear Mohamed Mousa,
Thank you for your kind feedback.
We are glad to hear that Khrystyna was able to assist you and provide a quick response via email. We truly appreciate you taking the time to share your experience.
Your feedback is very important to us.
Terrible terrible terrible website
Terrible terrible terrible website, unclear instructions on how to check in, the option to add auto check in links you to final page where they give you your ticket not the boarding pass and gives you repetitive paradox instructions that loops continously. Never again.
July 1, 2026
Unprompted review
Reply from Tickets.lt
Dear Vilezi,
We would like to review your case in detail and check what happened with the auto check-in service and boarding pass instructions. Please send us your booking number, the phone number used during the booking process, and the email address linked to your order.
This will allow us to identify your booking, investigate the situation, and provide you with a proper explanation.
Shit web
Shit web. Me and my gf both tried to order from this website , both from diffirent phones . Each time it says that there is a fail with order. Useless website. And then you need to pay 15 eur more just for using Apple Pay. Oh well , Lithuanians , they know how to make good cold soup , but websites are shit
June 28, 2026
Unprompted review
Reply from Tickets.lt
Dear Artiom Jermakov,
Thank you for taking the time to share your feedback.
To help us identify your booking and investigate the situation thoroughly, could you please provide the phone number used during the booking, and the email address?
Once we receive this information, we will carefully review all the details of your case and provide you with a full explanation. If there is anything we can do to assist or resolve the situation, we will be happy to do so.
We look forward to your reply and hope to have the opportunity to restore your confidence in our service.
Nonsense...started receiving messages…
Nonsense...started receiving messages on whatsapp as soon as I bought tickets. Is this a scam??
June 24, 2026
Unprompted review
Reply from Tickets.lt
Dear Ugne Remeikyte,
To allow us to investigate this matter and clarify the nature of the WhatsApp messages you received, please kindly provide your booking number, the phone number used during the booking process, and the email address associated with your reservation.
This information will help us identify your booking, review all the details of your case, and provide you with a comprehensive explanation.
We appreciate your cooperation and look forward to your reply.
Overall it's fine
Overall it's fine, but I was disappointed by the fact that I had to pay extra 15 euro simply because I wasn't paying with Maestro. It's very upsetting to see this increase in price at the last step of your booking, almost as if the service is trying to lure you in by lying about it.
June 3, 2026
Unprompted review
Reply from Tickets.lt
Dear Sofiya,
In order for us to review your case thoroughly and provide you with a detailed explanation, please kindly provide your booking number, the phone number used during the booking process, and the email address associated with your reservation.
This information will allow us to identify your booking, investigate all the details of your case, and explain the circumstances surrounding the additional charge.
We appreciate your feedback and look forward to your reply.
everything was smooth
June 3, 2026
Reply from Tickets.lt
Dear Mažvydas,
We are happy to hear that everything went smoothly and that you had a positive experience with our service. Providing a simple and hassle-free booking experience is always our goal.
We truly appreciate your trust and look forward to assisting you with your future travel plans.
They charge a fair amount of money for every payment method except Maestro card. Update: fee refunded.
They show a better price at first, and during the check-out they charge extra for every possible payment method except Maestro card. It is my second time booking with them, and the first time they refunded "the cost of payment method". However, this time they claim it is not their, but bank's fault. Be aware when proceeding with this company.
Update: fee refunded.
May 22, 2026
Unprompted review
Reply from Tickets.lt
Dear Domantė Purtokaitė,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.
We have carefully reviewed your booking and the information provided in your review. Our payment system may apply different promotional conditions depending on the selected payment method and the offers available at the time of purchase, which can affect the final amount displayed during the booking process.
Nevertheless, after an additional review of your case, we have decided to refund the difference in question to your original method of payment. Please note that the refund may take several business days to appear in your account, depending on your bank’s processing times.
We sincerely appreciate your feedback and the opportunity to resolve this matter. If you feel that your concern has now been addressed, we would be very grateful if you could consider updating your review and rating.
fake-host without any responsibility for your real money
Tickets.lt takes additional money for "flexibility" of ticket, but get not money back for refund.
I leaved inquire of refund as it was promised in ticket.lt -no replay.
I repeat inquire were's money? by feedbacks form -no replay.
There's just skam-site which resends your money to real tickets hosts and earn cash by selling of fake-"guarantee": in case of "canceled flights", earthquakes, broken wings ets.
No recommend, strongly.
booking #CUXDXI1Q
boo-vno, 26.05.2026
ps. right now I've got submission I've not ability to get refund for ticket.
But ticket.lt took my 20 euro additionally, for "flexible ticket".
And -never can man find in ticket.lt, what is payment "for flexsibility".
Never finds terms of refund for tickets.
It means this site is scam. Be careful.
April 16, 2026
Unprompted review
Reply from Tickets.lt
Dear John Kaif,
We are truly sorry to hear that your experience with our service left you with such a negative impression.
We would genuinely like the opportunity to investigate your case in detail and provide you with a proper explanation regarding the Flexible Ticket service and the refund request you mentioned.
In order for us to identify your booking and carefully review all communication and case details, we kindly ask you to provide:
your booking number;
the phone number used during the booking process;
and the email address associated with the reservation.
As soon as we receive this information, we will thoroughly investigate the situation and get back to you with detailed clarification regarding your case.
We look forward to your reply so that we can assist you further.
UPD 18/05
Dear John Kaif,
Thank you for providing your identification details.
We have already forwarded your urgent request to the relevant department to process your refund request.
Please expect updates and additional information as soon as possible.
Daily lies, wrong country, stalling until the last minute — finally getting our money back
Our flight to China Nr. QQCE3RUB was cancelled by China Eastern Airlines. China Eastern themselves confirmed in writing that we are entitled to a full penalty free refund OR free flight change, but only within a 6 day window. That deadline expires tomorrow.
Here is what tickets.lt did with those 6 days:
First they offered us a replacement flight to Indonesia - we were flying to CHINA. This is the kind of customer support you will be dealing with.
We made a new request for flight change, every single day for days we called and used live chat every time we were told "we will have an answer today." Every single day - nothing. I have complete chat transcripts proving this deliberate pattern of lying and stalling.
Now the 6 day deadline is tomorrow, tickets.lt still has not submitted anything to the airline, their agent today could only say "as soon as possible" instead of confirming it would be done, and now they are not even answering the phone.
Because of their stalling and daily lies we have been forced to purchase new replacement tickets which cost 200€ more than our original tickets. And if they tell you that flight changes are a long and complicated process - they managed to find us a flight to the completely wrong country within 2 hours. Finding the right one apparently takes them days and ends in nothing.
UPDATE: The refund was processed after posting this review. They said it will take 5-10 business days to arrive in the account. Will update again once the money actually lands.
May 13, 2026
Unprompted review
Reply from Tickets.lt
Dear Dovydas Gelmanas,
First of all, we would like to sincerely apologize for the stress, frustration, and inconvenience this situation has caused you. We completely understand how important this trip was for you and how disappointing and exhausting this experience must have been, especially considering the limited timeframe provided by the airline for the available options.
We have carefully reviewed the information regarding your booking and would like to inform you that the refund process has already been successfully completed in our system.
Please kindly note that, depending on the bank or payment provider, the final processing of the transaction and the actual crediting of the funds may sometimes take several additional business days. In order to assist you further, we have also sent you the refund transaction reference number by email, which you may use to verify the current refund status directly with your bank.
We sincerely regret the negative impression created during the handling of your case and apologize for all the inconvenience and uncertainty you experienced throughout the process. At the same time, we truly appreciate your patience and the time you took to share your feedback with us.
Once the funds are successfully received in your account, we would also be very grateful if you could consider updating your review and rating regarding your experience with us. This would mean a lot to our team.
My experience with Tickets.lt was very… Bad, terrible, slow, uncertain
My experience with Tickets.lt was very frustrating. I paid around €960 for VNO-WAW-DOH-CGK tickets that were originally priced at about €560 in the airline ticket that I have received later, so my expectations were quite high.
After booking, my flight was cancelled due to external events (Iran conflict) , and I was offered a refund or rebooking. I chose rebooking, but from that point the process became slow and unclear. It took several days to receive confirmations, and later my flight was cancelled again due to airline schedule changes.
At one point, I contacted the airline myself and they were able to find an alternative route very quickly. The only thing required was for Tickets.lt to confirm it or contact the airline directly, but this was not done in time.
The biggest issue was poor communication and lack of urgency. I was repeatedly told to “just wait,” even when departure was very close. There was no clear information about deadlines or the real status of my booking, which created a lot of unnecessary stress.
When I contacted the airline again after flight status changes, I learned there was a limited time to confirm changes, and it seems that Tickets.lt failed to act in time, resulting in my seat being given to someone else. In the end, I had to resolve the situation myself by calling the airline, which took less than an hour.
I was rebooked on a much later flight with a less convenient route and had to arrange travel to Warsaw on my own instead of going from Vilnius. Because there were no available flights from Vilnius left on that time. This made me angry knowing that seats are filled quickly and Tickets.lt were acting too slow. This turned my trip into a long and exhausting journey.
Overall, I feel that Tickets.lt did not react fast enough or communicate clearly during a critical situation. Next time, I will book directly with the Airlines. Because I don't really see what value does Tickets.lt bring here. It is much faster and easier to directly contact airlines without needing to have additional confirmation from travel agencies which can delay the process.
April 2, 2026
Unprompted review
Reply from Tickets.lt
Dear Tautvydas Turskis,
Thank you very much for taking the time to share such a detailed review of your experience. We truly appreciate your feedback, as it helps us better understand where we can improve and how we can serve our customers more effectively.
First of all, we would like to sincerely apologize that your experience with our service did not meet your expectations. We genuinely understand how stressful and frustrating such a situation can be, especially when it concerns important travel plans. Please be assured that your case is very important to us.
We have carefully reviewed all the details related to your booking and can see the full history of the situation. We are truly sorry that the process caused you delays, uncertainty, and inconvenience. Unfortunately, due to the current global situation, including external events affecting air travel, flight cancellations have become more frequent, and in some cases even alternative options may also be impacted or cancelled.
We can see that several alternative options were offered to you, and our team was actively working on arranging them. However, as a travel agency, we are required to follow specific procedures and coordinate with airline systems, which involves multiple technical confirmations and approvals. While we always strive to act as quickly as possible, these processes can sometimes take longer than expected, especially in complex situations involving repeated schedule changes.
Regarding the communication, we sincerely regret that it felt unclear or lacking urgency from your perspective. This is certainly not the level of service we aim to provide, and we understand how important timely and transparent updates are, particularly when departure time is approaching.
We also note that your final request was closed while our team was still working on it, as changes were made directly with the airline. While we completely understand your decision to act quickly in such a time-sensitive situation, direct modifications can unfortunately limit our ability to continue managing the booking on your behalf within the agency system.
We deeply regret that this situation resulted in additional stress for you and affected your overall travel experience. Please know that our team was doing everything within our scope to secure suitable alternatives, and we are truly sorry that the outcome did not meet your expectations.
Your feedback is extremely valuable to us, and we will definitely take all your comments into serious consideration to improve our processes, communication, and response times in the future.
Once again, we sincerely apologize for the inconvenience caused and thank you for bringing this to our attention.
Time consuming process .
April 3, 2026
Reply from Tickets.lt
Dear Bronius Jazbutis,
We would like to inform you that your ticket was issued within 20 minutes, and we have not received any prior inquiries or complaints from your side regarding this booking.
To better understand your concern and properly review the situation, we would appreciate it if you could provide more detailed information about the issue you experienced. This will allow us to carefully investigate the case and identify any areas where our service may be improved.
Your feedback is very important to us, as it helps us continuously enhance the quality of our services and ensure a better experience for our customers in the future.
We look forward to your clarification.
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