Haven Medical Reviews 

110
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and the warm, welcoming environment that immediately puts visitors completely at ease. People note that booking appointments online or by phone is remarkably quick, straightforward, and frequently available on the very same day. Patients consistently mention feeling truly heard, respected, and well-supported by everyone throughout their medical visits and procedures. Some people were dissatisfied with specific service expectations, limited diagnostic assessments, or encountering an abruptly behaving receptionist.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting a consistently welcoming and professional... See more

Service

Customers consistently note positive experiences with service, highlighting a rapid and easy booking process... See more

User experience

Users describe satisfaction with the user experience, highlighting great interactions and smooth processes.... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that it is rapid, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Warm welcome in reception with helpful and friendly staff. Running on time so no waiting! Dr Bick was professional and had time to chat and make the appointment worthwhile! Loads of parking nearby.... See more

Company replied

Rated 5 out of 5 stars

Locating Haven Medical for the first time was a bit of a challenge! However once inside I became more relaxed. Waiting area very pleasant, and gentle low stairs up to the consultant's room. My probl... See more

Company replied

Rated 5 out of 5 stars

I am a British National with Fiscal Residency in Spain. I needed to see a Dr quickly to treat my condition within 36 hours. 111 proved to be an impossible task, both with knowledge of the S1, and... See more

Company replied

Rated 5 out of 5 stars

Excellent treatment and care from Dr Caroline Morgan and her team. Timely, prompt and effective. Consultation, surgery, after care and summary communication. Many thanks for such friendly, effecti... See more


Company details

  1. Family Practice Physician
  2. Blood Testing Service
  3. Diagnostic Center
  4. Mental Health Service
  5. Surgical Center

Written by the company

At our state-of-the-art clinic in Canford Cliffs, we provide exceptional personalised healthcare when you need it. Whether you're seeking a GP appointment for yourself or your family, we offer same or next-day appointments, available both face-to-face or remotely, to suit your needs. We also offer a wide range of diagnostic tests, including endoscopies, blood tests, ECGs and ultrasounds with results and recommendations provided within days. Our in-house team consists of highly skilled consultants and clinicians, each a specialist in their field. We cover a broad spectrum of healthcare needs, including mental health, cardiology, paediatrics, gynaecology, ENT, dermatology, gastroenterology, neurophysiology, carpel tunnel, orthopaedics, urology, and physiotherapy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

110 reviews

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1-star

Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(110)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A convenient new private GP servic in…

A convenient new private GP servic in Canford Cliffs

I was able to get a GP appointment the next day. The location of the practice on Canford Cliffs highstreet is very convenien. The GP wasfriendly and helpful. I would use the centre again.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Courteous and Quick

My hand was in pain. I visited Haven Medical for a diagnosis Sam Fisher was great. A few weeks later I had surgery with Mr Southgate. Really quick and efficient service. Now I am back to work fully repaired. Glad I chose this practice. Thank you to all the staff including all the nurses and receptionists involved.

May 31, 2026
Unprompted review
Rated 4 out of 5 stars

Great practitioner

Great practitioner. He was thorough and put my daughter at ease.
Just waiting for the report to come through but has only been a week.

July 3, 2026
Haven Medical logo

Reply from Haven Medical

Thank you so much for your feedback - I am so pleased we were able to put you and your daughter at ease. With best wishes, The Haven Team

Rated 5 out of 5 stars

Friendly quick service in a lovely…

Friendly quick service in a lovely environment with great facilities .

July 1, 2026
Haven Medical logo

Reply from Haven Medical

What lovely feedback - thank you so much. Wishing you all the very best, The Haven Team

Rated 5 out of 5 stars

Very clean and friendly

Went for a specific paid for appointment and the doctor very kindly checked something else for me without charging me very clean and friendly atmosphere

June 29, 2026
Haven Medical logo

Reply from Haven Medical

Thank you for this - it is always great to hear how our clinician's can help. With all the very best, The Haven Team

Rated 5 out of 5 stars

It was a great experience

It was a great experience. Reception was very welcoming and attentive. Dr Anas who did the nerve conduction tests was very professional and knowledgeable as well as having humility and kindness. I was sent an informative report immediately after the visit

July 4, 2026
Unprompted review
Haven Medical logo

Reply from Haven Medical

Thank you so much for this review - it is always brilliant to hear how much our patients appreciate Dr Anas. I do hope you received the answers you were looking for. With kindest regards, The Haven Medical Team.

Rated 5 out of 5 stars

Outstanding service here at Haven…

Outstanding service here at Haven medical In Canford cliffs.
Seen on time by friendly super efficient doctor in absolutely immaculate premises.
Everything was explained to me in terms I could understand & every question I asked answered so I understood.
Very thorough with the tests & very happy with the follow up suggestions.

July 4, 2026
Unprompted review
Haven Medical logo

Reply from Haven Medical

Thank you so much for this glowing review! I am so pleased we were able to help you - it is always great to hear. I hope you received the answers you were looking for. With all the very best, The Haven Team.

Rated 5 out of 5 stars

Service

All those that I interacted with were friendly helpful and supportive

July 1, 2026
Unprompted review
Haven Medical logo

Reply from Haven Medical

Thank you for this kind review - we are so pleased to hear that your experience with Haven Medical was so positive. Wishing you all the very best, The Haven Team.

Rated 5 out of 5 stars

Excellent practise

Easy to make the booking - very efficient!
Dr Kate was exceptional as usual. Easy to speak to, warm and very professional.
Altogether an excellent practise.

June 29, 2026
Unprompted review
Haven Medical logo

Reply from Haven Medical

Thank you for this review - we are very lucky to work with some truly excellent doctors. With all the very best, The Haven Team

Rated 1 out of 5 stars

Didn't get service stated on website and email and paid for.

Didn't give the service we paid for and what was stated on their website and email. Very disappointed and feel it was a total waste of £65. Wouldn't use again. Check when booking what you are paying for. 2 min consultation after 45 min wait and wasn't what we paid for. Just wanted us to book another appointment for £250 for them to tell us the same thing that had booked and paid for with the first person. Terrible waste of money.

June 22, 2026
Unprompted review
Haven Medical logo

Reply from Haven Medical

I am really sorry to hear that you are dissatisfied with your experience at Haven. You should have received an email with us regarding a fast track referral that has been made for you with some important information in it - please do get in touch if you haven't received this. Please don't hesitate to reach out if you would like to discuss this any further - hello@thehavenmedical.com

Rated 5 out of 5 stars

The service was excellent

The service was excellent, receptionist was welcoming. Neurology doctor, Sam, was kind, reassuring and thorough. Very good experience.

June 3, 2026
Haven Medical logo

Reply from Haven Medical

Thank you so much for this kind feedback - we are very lucky to have Sam F. working with us. It is great to hear that it was such a positive experience for you. Wishing you all the very best in the future. The Haven Team

Rated 5 out of 5 stars

Excellent !!!

I cannot tell you how lovely it is to attend such a warm and comfortable environment especially when dealing with health issues. Mrs Heathcote is so kind and explains everything so well - also I was given an appointment almost immediately - thank you so much

June 9, 2026
Unprompted review
Haven Medical logo

Reply from Haven Medical

Thank you for this wonderful feedback - I am so pleased to hear it all went so well and you have were seen so quickly. Best of luck with everything in the future and do please get in touch if we can help again. With kindest regards, The Haven Team.

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