poor quality of customer service TEUFEL.DE
Very high-quality products, like the REAL BLUE NC headphones. Unfortunately, the service is embarrassing, even stupid. How can anyone offer black earpads for blue headphones? I ordered the blue earpads (in July), paid, and was given a delivery date of... November. Nothing, that's it! So why could I buy them on the Teufel website?!
EDIT:
I'm pleased that the offer has been updated after my complaint. The 8-12 week delivery date that appeared during the order confirmation email is now available before purchase.
However, this is not a professional approach to the client....
I hope that in November I won't receive information that the product is unavailable and you will refund the money :)
Reply from Teufel Polska
Thank you for your feedback. We sincerely regret that the requested ear pads are currently out of stock.
The expected delivery is listed for each product on its respective page in our webshop. This information was also communicated to you in your order confirmation dated July 29.
We apologize for any inconvenience this may cause and thank you for your understanding.