I’ve used Taxfix for the last three years and it has turned what used to be a stressful nightmare into a 20-minute task. As an expat, the English support is an absolute lifesaver. The interface is f... See more
Company replied
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See what reviewers are saying
Taxfix SE services in Miramar Fl are great at doing taxes no matter how complex. I have been using their services for the past 4 years and has no complaints. Karroll Ann Fanfan and the staff in her o... See more
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Taxfix is a very helpful app for filing taxes. The experience is smooth overall, but sometimes when you edit information, the refund amount does not update quickly. Also, tax-saving suggestions could... See more
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I booked a tax expert service and they were not transparent about timeline. After wasting my time for months, they came up with a wrong assessment, made me owe the tax office 75 k! Despite providing a... See more
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Company details
Written by the company
Taxfix - Die Steuer-App. Steuererklärung war noch nie so leicht. Beantworte verständliche Fragen in der App und sicher dir deine Steuererstattung!
Contact info
Köpenicker Str. 122, 10179, Berlin, Germany
- taxfix.de
4.2
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Following up on
Following up on:
“0 out of 5. Extremely disappointing experience.
I lost more than 400 EUR due to incorrect calculations in the system. In Germany, you can claim 6 EUR per home office day. I had 86 days working from home last year, which I entered correctly in the declaration. However, the system calculated only 20 days instead of 86. The biggest issue is that this error is not clearly visible until after submission. Once I submitted, I saw that it only accounted for 120 EUR (20 days) instead of 516 EUR (86 days).
I contacted support, and they advised me to resubmit the declaration. I followed their instructions, but the same issue occurred again. They explained that the document only shows 20 days, but the financial office will consider 86 days in total as well”. Obviously, this did not happen.
As a result, I lost money, and the support team was unable to provide a solution. Responses were generic and did not address the actual problem.
NEVER USE THE SERVICE! Only use this if you want to lose your money!“
They asked me to get in touch with them which I did before. But whatever, I contacted them again. Again generic answers, just postponing everything . No problem solving or thinking of how they can get me 400 EUR back. Again- worst service.
April 3, 2026
Unprompted review
Reply from Taxfix
We're sorry to hear that the follow-up contact did not bring the resolution you needed. Please reach out to us again at
support@taxfix.de and reference your previous case so our team can look into this with priority. Thank you for using Taxfix!
Reply from Taxfix
We're glad we could make it easy, fast, and helpful for you!
Thank you for using Taxfix!
Reply from Taxfix
Thank you for using Taxfix!
Reply from Taxfix
Thank you for the kind words! Thank you for using Taxfix!
Reply from Taxfix
Great to hear! We look forward to being there for you again next year. Thank you for using Taxfix!
Reply from Taxfix
Thank you, that's great to hear! Thank you for using Taxfix!
would not recommend the experts support
I used taxfix for many years, i did not have any big issues until i tried the expert support so this review is for the expert category. They took over 3 months to review my tax (my case is not even a complicated one) and I still need to wait another 12 weeks to heard back fro the tax office (ofc). I thought the expert was going to make this process easy and efficient but it was rather the opposite plus it was a waste of taxfix+ since i had to pay that on top of the expert fee..
April 13, 2026
Unprompted review
Reply from Taxfix
We're sorry to hear the expert service didn't meet your expectations. We understand how frustrating a lengthy process can be. Please reach out to us at support@taxfix.de so we can look into your case.
Thank you for using Taxfix!
To fill the Taxfix is easy
To fill the Taxfix is easy . To answer the question is very easy also.
Regards!
Juljana
February 11, 2026
Unprompted review
Reply from Taxfix
Thank you, Juljana! Great to hear it was smooth and easy. Thank you for using Taxfix!
Amazing as always
April 9, 2026
Reply from Taxfix
Thank you, always great to hear! Thank you for using Taxfix!
Reply from Taxfix
We're sorry to hear your refund was lower than expected. The tax office sometimes assesses individual entries differently than our calculation. Please reach out to us at support@taxfix.de if you have any questions.
Thank you for using Taxfix!
Improved Service
They improved themselves every year. At first, I was skeptical about this service but they never let me down. Strongly recommended
May 15, 2025
Unprompted review
Reply from Taxfix
Thank you for sticking with us and for your trust over the years! Thank you for using Taxfix!
Reply from Taxfix
That's wonderful to hear! Thank you for using Taxfix!
Reply from Taxfix
Thank you for your kind feedback! We are glad the experience was smooth for you. Thank you for using Taxfix!
4 satisfied years using Taxfix
For the forth year I am using Taxfix and I am so satisfied with it. I tried this year another app. But I had lot of problems like contacting the Customer service or the way it's calculating and was really bad experience, so i came back to Taxfix and solved without any comments. Taxfix Customer service was also good in solving problems. Thank you guys 😊 I will do it next year again.
March 3, 2026
Unprompted review
Reply from Taxfix
Thank you so much for your loyalty and kind words! It means a lot to us that you came back to Taxfix.
Reply from Taxfix
Thank you for your kind feedback - we are glad to hear it! Thank you for using Taxfix!
Reply from Taxfix
Thank you for your feedback. You can find all details about our pricing in the app and on our website. If you have any questions, feel free to reach out at support@taxfix.de. Thank you for using Taxfix!
Easy and clear process
Easy to fill the report, questions are clear and the explanation is useful. I like that now, you let me know when the final report is done. 5 stars!
April 2, 2026
Reply from Taxfix
Thank you for your kind feedback! We are glad the experience was smooth for you. Thank you for using Taxfix!
Reply from Taxfix
Thank you for your feedback! We are glad it was fast and correct. Thank you for using Taxfix!
Reply from Taxfix
Thank you for your feedback. Our costs at Taxfix are set to match the current market, ensuring you always get top-notch quality. If you have any questions, feel free to reach out to us at support@taxfix.de.
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