tootbus.com Reviews 

Booked the Palace of Versailles night show. Horrible experience. When boarding the bus you have tourists trying to cut in front. The cobblestones at the palace are hard to work on. Not for people with limited mobility. Also, people crowd in front and hog the seats hours before the night show. The tour was boring at first because you are just walking around for the first couple of hours. There is no fountain show in the gardens as expected. The show is in one garden where everyone crowds around and makes it hard to see. And it’s the same show until the fireworks at the end, which is only 15 minutes. My husband and I wanted to leave within an hour and a half after arriving due to the boring tour. Don’t book this tour!!!

The buses were plentiful and came regularly. Staff were extremely helpful. However, we were disappointed with the audio which is a vital component of this tour. It was quite limited and on the red route it was delayed meaning we missed some key landmarks. The audio on the blue route was virtually non existant so we missed a lot of the landmarks on this route which spoilt it for us. The Tootbuses are quieter than competitors which is great in securing a seat on the top deck - not sure if this has anything to do with the quality of the audio? If I had the choice I would pay slightly more to have accurate and better quality audio.

Good buses, but terrible app tracking and zero support in London

The Good:
The buses themselves are comfortable and the actual sightseeing rides are quite enjoyable.
The price is good compared to Big Bus.

The Bad:
False Advertising / Broken App: I bought a 3-day ticket primarily because they advertised live bus tracking on their app. However, the app only showed live locations for Paris and two other cities—not London.

Poor Customer Support: When I reached out via WhatsApp, customer service casually informed me: "London will be no more sold by Tootbus, this is the reason why we do not have it on the app." If you are phasing out London, you shouldn't be selling tickets with advertised features that no longer work!

No Staff on the Ground: At the bus stops, every other tour company had representatives available to help passengers. Tootbus had no one. When I asked a driver about the tracking issue, he simply replied, "I'm just a driver."

The Verdict:
Waiting at stops without having any idea when the next bus will arrive is incredibly frustrating. The ride is fine once you're on it, but the lack of communication, missing app features, and nonexistent street staff make it hard to recommend.

UPDATE

"Terrible experience with a highly aggressive and unprofessional driver named Amin (Vehicle Reg: [VJII TVU]) blue line. At 6.30pm Wednesday 1st July After missing an announcement to passengers to leave the bus due to my headphones, when I appeared downstairs the driver shouted at me and I told him to speak politely to customers, after I stepped off the bus, cursed at me obscenely in Arabic. Completely unacceptable behavior for a public service. Formal complaint has been filed to TFL and to his management.

Booked a kids tour for 10.45 during half term. Bus didn’t show up so we called the company, they had no idea the driver hadn’t picked anyone up. They then lied and said the bus would be 10-15min away. 30 minutes later it still hadn’t turned up so we cancelled.
There were approx ten other families stood waiting who had no idea what was going on. Zero communication even though they knew the bus was late. If we hadn’t called we would still be stood there now.
Awful customer service.

We got on the Blue Route London 06 May 2026. The driver was less than helpful and to be honest quite rude. Seemed like we were interrupting his day. After a couple of stops we got off and caught a Bolt to our destination. We had a two day pass but didn’t use it because of the poor experience with the driver. Waste of money!

After waiting hours for the TOOTBUS at different bus stops in Brussels we had to give up as it was our last day and it was being ruined by terrible service. We contacted customer services and spoke to a lovely guy called Jean who obviously gave us our money back as the service was not running properly but he also offered us complimentary tickets on the Tootbus if we were ever in Paris. We were a bit unsure whether we wanted to take a chance on their services again but as we have now booked a trip to Paris, I contacted customer service to take them up on the offer but the person I spoke to (Sylvie) unkindly retracted the offer as “we already gave you a refund”. YES! A refund we were entitled to as Tootbus are rubbish!!

Took the Christmas lights tour was very informative

Dreadful experience in Bath. Booked a family ticket. Bus stops badly signposted so no indication of whether the stop is for the Skyline or city tour. We waited half an hour past the timetabled arrival, in the cold with my elderly mum and two autistic children. No bus came by this point so we gave up. Avoid.

Overall a nice route and enjoyable sights but pretty expensive and bad app and audio guide.
Hop on and off would be better if more stops were offered. 2 times that the bus just stopped for 15 minutes without explanation.
If you don’t have much time and don’t know Paris it’s alright but pricy. Otherwise you are better off with public transport.

Very poor and do not recommend.
You learn little if anything from the audio guide bar the personal experiences of the speaker :,who is interested in these?
Also the English audio kept going wrong and was interrupted by other languages
Do not bother!
Very poor experience full of stereotypes and irrelevances!

Complete waste of money , couldn’t even get on/off the bus it was completely rammed. There is nothing “hop on/hop off” about it
Yes, we went on a rainy day but bus was dirty/dirty headphones and dated
Not the tourist experience I wanted when visiting London

I'm a single dad traveling with 2 young children (4&6) I booked Toot-bus for a recent 3 day trip in London and booked a hotel along one of their routes (Green). After trying to navigate their awful UI interface on their app, I decided just to walk to the bus stop to get the bus. On arrival a rival member of staff informed me that the green route only ran in the morning and late afternoon. None during the day. Pretty useless for a hop-on hop-off bus service. Apparently that information is on their site, but it's not made obvious and actually reads as though the service is hourly throughout the day. It's not... no buses between 11am and 3 pm (laughable). Every hop-on hop-off service I've ever used before runs throughout the day. Not TOOT-BUS!!!

Luckily I explained my predicament to a rival company (use - CITY SIGHTSEEING instead) and they took pity on me and said that it was a common occurrence. They charged me for one day and gave me two free... and guess what... their buses run throughout the day, really regularly and to all major attractions. In fact there were a few other firms that I saw many buses of. There's definitely not as many toot-buses around and they are a waste of money in my opinion. DON'T BOOK.

Had an awful experience with this company. With diversions in place the day we completed our tour, parts of the tour were re-routed. There were no representatives at the stops which were affected to advise where to go once you jumped off to explore the area. So we ended up stranded in the middle of London with no sign of a bus and no one to direct us where to go. In the end up we had to order an Uber to get us back to our hotel.

The bus went in circles for almost an hour, we missed the landmarks that the tour claims to see i.e. Buckingham Palace, The Shard, Tower Bridge, Big Ben, Parliment building. We paid a lot of money to be driven around in circles and then the driver had thr audacity and stopped to advise he is off shift so we need to get onto another bus. What a waste of money and time. Total rip off.

My day with Toot Bus was a complete DISASTER.
On August 6th and after 20 minutes waiting for our first bus, the Toot Bus employee at the stop told us there were only 2 buses running that day.
When it finally arrived after 40 minutes it was a STAMPEDE !
The bus was already quite full and most of the people waiting, probably 25/30 by this time, did not get on.
During the 40 minute wait 4 Big Bus buses came by & picked up tourists at the same stop.
After our first stop at Buckingham Palace we waited another 35 minutes and no Toot Bus arrived....
during this time we saw another 3 Big Bus buses stop & pick up more tourists...
It was already 1.00pm by this time, we saw our day melting away at bus stops so we decided to walk the Toot Bus route.
During our walk we only saw 2 Toot buses all afternoon & many other buses from different companies, mostly Big Bus...
Toot Bus refused to offer me any compensation for my problems and only replied with false information to justify no compensation.
I would advise anyone planning a bus tour of London to avoid Toot Bus and book with another company, Big Bus for example, who have many more buses on the route and seem to be much better organised.
Donald Carrier

Used Tootbus in Bath - Kai was so helpful and really good with passengers with needs, went the extra mile to make our day much easier.

Avoid Tootbus London at all costs

This is hands down one of the worst tourist services I’ve ever experienced in London. The advertised bus stops are a complete joke — half of them don’t function, there’s no signage, no staff, and no indication of when or if a bus will arrive. You could be left waiting for ages with no idea what’s going on.

The buses themselves are ancient, noisy, and uncomfortable, running on what sounds like prehistoric diesel engines that vibrate the whole vehicle and spew fumes. If you’re expecting a pleasant sightseeing ride, forget it — it’s a polluting, rattling mess.

Customer service is non-existent. There’s no one to contact, and if you do manage to reach someone, don’t expect any help. It's as if they know how bad the experience is and have given up trying to defend it.

The only thing Tootbus does well is marketing. Slick ads and attractive promises lure you in, but it’s a classic bait and switch. Once you’ve paid, you’re on your own, stuck with a substandard experience that doesn’t come close to what’s advertised.

Save your time and money. There are far better operators in London — or just take a regular double-decker and use Google Maps. Tootbus is a total ripoff.

The Toot Bus around Paris is apparently the cheapest and easiest way to get around Paris in the day time, goes past the Eiffel Tower twice on the day route. BUT the night tour is a waste of money goes past the Eiffel Tower before it gets dark so the same as the day route. Then just goes down lots of back streets to see people drinking and eating outside and does go past the Moulin Rouge in the dark to see that lit up, BUT really really disappointed there isnt a road they can go down to see the Eiffel Tower lit up very disappointing!

I wasted over an hour waiting for the blue route bus, the app is stuck at 24-30 min wait and no other buses in sight
What even is the point