Touring Reviews 

Touring Belgium They made me sign up with rent a car which is a finding ways to money from you with any possible way they will give u damaged car and then they will charge u for damage, late delivery or 25 euro fine they will charge 65 euro if they find nothing they will charge u for fuel even if it's full .

Not the person to complain on the internet, but the continuing desdain, desinformation and complete and utter lack of service of Touring makes a very good exception.
I urge everyone to NOT use Touring for their car insurance.

Had a car malfunction on holiday abroad, which demanded towing of the vehicle home
-Dozens of calls needed, no information is exchanged between shifts
-Hours of waiting for return calls which never happen
-Took 6 weeks before car was eventually towed, nothing happened in meantime

-You have to find out everything yourself, nothing is proposed by Touring, essential information is withheld.
-Thousands of € paid by myself for car related costs which (>2 months on) are still not reimbursed.

On the positive side, handling a car malfunction with Touring is a great exercise in anger management and patience…

Disaster! just a Disaster

It was the first time that I contacted Touring for assistance .
My call was answered promptly. I spoke to 2 gentlemen who clearly and pleasantly assisted me accordingly.
Since I noted that the assistance needed was not that urgent, he gave me the time frame the service would be provided and explained the process. The towing service arrived as scheduled, with enough notice of its arrival. Pascal who came over tried everything to start my car, patiently checked everything to resolve the problem . When all his attempts were unsuccessful, he towed my car to the service garage.
He was very professional, curteous, pleasant. I am very satisfied with the excellent customer service that I received. Thank you, gentlemen!

Watch out with the contracts Move On of Touring. If you want to get rid of it you need to cancel your subscription 2 MONTHS BEFORE DUE DATE ! I cancelled it 1 month before due date (be sure you do that by REGISTERED LETTER) and they just ignored it and sending me a reminder and a registered letter to pay immediately. Called them but they pretend it is not them but the assurance company. Now I have to pay another 300 euro for 1 year. Same day I paid it, I sent a new registered letter to cancel my subscription for the next due date in 1 year ! STAY AWAY FROM THESE THIEFS !!

I've called Touring to tow my broken car. I've explained my situation, saying that I needed an invoice, so my company would refund me. They have mandated another company which requested to pay 400+ EUR via payconiq, but without any invoice. It was 2 am, I just wanted to go home and forgot to ask, anyways the driver seemed to have none. Since then, it has been 2 months requesting for the invoice via touring customercare and complaint services, then the 3rd party towing company, SFP, and now a 3rd party company auditing touring. Still no invoice.

Auto-renewal is not explicitly mentioned but is buried deep in their fine print and FAQ page. What a money grab. Not recommended.

Incredible administration to get something back, need to cancel renewals 3 months in advance without notice. Not recommended

Touring abuse de ses clients en faisant signer des contrats renouvelables automatiquement sans prévenir au moment de la signature ni de l'échéance de ceux-ci. Fuyez.
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Touring abuse its customers in forcing them with automatic renewable contracts. No warning when you sign neither when the birthday contract day comes. Flee.