I Was VERY SATISFIED & IMPRESSED With Quality & Taste & Presentation Of Your Chocolates I Was Left With A Very Smooth Rich Velety Texture I Enjoyed The Variety Of Fresh Tasting Fillings Your... See more
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Review summary
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My wife loved it, she said the chocolate was amazing and the packaging came perfectly. The shipping was fast and communicative and everything that was customized was high quality. Chocolates were... See more
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I recently tried chocolate from this company and was honestly impressed. The quality is amazing rich, smooth, and full of flavor. You can tell they use great ingredients and put a lot of care into t... See more
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Really nice team, which makes all the difference. Impeccable packaging with high detail to small touches and luxury vibe. My mom sends me these chocolates every year we live far away, and I always enj... See more
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Company details
About zChocolat
Written by the company
ZChocolat, premier online retailer of luxury chocolate gifts since 1999 and renowned ambassador of French chocolate savoir-faire, is widely celebrated for its distinctively-shaped line of signature chocolates. Available in 26 exclusive flavor variations from World Champion Chocolatier Pascal Caffet, each recipe represents the highest commitment to quality ingredients and epicurean excellence. Coupled with sophisticated packaging, elegant artisanal details, and boundless customization options, the result is a line of products both boldly luxurious and uncompromisingly chic à la française - delivering on the promise to make your gift recipients feel genuinely special and forever grateful.
zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL.
zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL.
zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
Contact info
ZA Les Chalus, 04300, Forcalquier, France
- +33 (0)4 42 91 43 65
- feedback@zchocolat.com
- www.zchocolat.com
4.9
Excellent
7K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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A little expensive
A little expensive, but it was a Gift for my father in law and he loved them, he is a chocolate connoisseur.
December 14, 2025
Some of the best chocolate I have ever…
Some of the best chocolate I have ever had. Comparable to the best Swiss and Belgian chocolate in the market.
January 5, 2026
Reply from zChocolat
Thank you so much for this wonderful review!
We put enormous care into sourcing and crafting each piece, and it means the world to know you appreciated it.
We hope to keep delighting you for many years to come!
Stéphanie Pascal | zChocolat
Customer Service Team Leader
good company quality is so perfect…
good company quality is so perfect staff is the greatest
June 13, 2026
Unprompted review
Reply from zChocolat
Thank you so much for this wonderful message Tracy, it truly made our day!
At zChocolat, we pour our heart into every detail. Knowing that both our chocolates and our people have left such a positive impression means the world to us.
We look forward to continuing to delight you for many years to come.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
The taste and quality is amazing
The taste and quality is amazing, though a little on the pricy side. I feel this chocolate is more or an award or splurge than a frequent buy.
May 16, 2026
Unprompted review
Reply from zChocolat
Thank you so much for your kind words and honest feedback Danielle, we truly appreciate it!
We are delighted to hear that you enjoyed the taste and quality of our chocolates. You make a wonderful point, our chocolates are crafted with the finest ingredients and the utmost care, which is reflected in their price.
We like to think of them as a little moment of indulgence, perfect for treating yourself or someone special on those occasions that truly deserve it.
We hope to be your go-to choice for life’s special moments, and we look forward to being part of your next celebration or well-deserved treat!
Stéphanie Pascal | zChocolat
Customer Service Team Leader
THE BEST CHOCOLATE
December 20, 2025
Reply from zChocolat
Thank you so much for your lovely review Deborah!
We’re pleased to have met your expectations and look forward to assisting you again in the future.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Reply from zChocolat
Thank you for sharing your review Usuf!
We'll remain available should you need anything and will be delighted to help.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Reply from zChocolat
Thank you very much for your kind review Domenico.
I’m really pleased to hear that you enjoyed both the chocolate and the packaging. It means a lot to know everything met your expectations.
Your support and feedback are truly appreciated, and I hope to have the pleasure of serving you again in the future.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Best candy
Best candy, best chocolate, well packaged, it's just perfect
March 9, 2026
Unprompted review
Reply from zChocolat
Thank you very much for your kind review.
I’m delighted to hear that you enjoyed the chocolates and that everything met your expectations, from the quality of the chocolates to the packaging.
Thank you for your trust,
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Reply from zChocolat
Thank you for your thoughtful review William.
I’m glad I could support you throughout the shipping process and that you had a positive experience.
I truly appreciate your feedback and will be delighted to assist you again.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
I had a second chance of enjoying some…
I had a second chance of enjoying some of the other choices of their chocolate and it was amazing. I definitely will be shopping with them.
April 17, 2026
Unprompted review
Reply from zChocolat
Thank you Crystal, that’s wonderful to hear.
I’m really glad you had the chance to try more of the chocolates and that you enjoyed them so much. It’s always great to know they were appreciated.
We hope there will be another occasion in the future for you to enjoy them again.
Warmest regards,
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Reply from zChocolat
Thank you for your kind feedback James.
We’re delighted that the chocolate’s smooth, velvety texture stood out to you. Achieving that refined mouthfeel is a central part of our craft, so it’s especially rewarding to know it came through in your experience.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Delicious and beautifully presented
April 20, 2026
Reply from zChocolat
Thank you very much for your kind feedback Simon.
I’m glad you found it both delicious and beautifully presented.
It’s always rewarding to know the effort put into quality and presentation is appreciated and we hope to assist you again on the near future.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
A Taste of France in the U.S.!
The macarons were wrapped in foil and arrived on time and fresh. They were delicious and reminded us of the macarons we had in France a few years ago! We had the Signature Collection. My wife's favorites were Coffee, Caramel, and Raspberry. I enjoyed the Chocolate and Pistachio.
April 19, 2026
Reply from zChocolat
We truly appreciate you sharing this thoughtful feedback!
It’s wonderful to know everything reached you promptly and in perfect condition, and even better that the flavors brought back such fond memories of your time in France.
The Signature Collection is a fantastic choice, and it’s great to hear which varieties stood out to each of you.
We look forward to sending more sweet moments your way in the future!
Wishing you a lovely day,
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Excellent follow-up
Excellent follow-up, my assistant was always supportive in ensuring the chocolates reached their destination. The presentation of the chocolates was beautiful. Many congratulations.
Thank you!!!
Regards Xochitl Maldonado.
Country: México.
April 17, 2026
Reply from zChocolat
Thank you so much for your kind message, Xochitl! It was truly a pleasure assisting you, and I’m so glad everything arrived smoothly and made the right impression.
I’m delighted to hear you appreciated the presentation as well, it means a lot. Your thoughtful words and congratulations are sincerely appreciated.
Warmest regards and many thanks again!
Stéphanie Pascal | zChocolat
Customer Service Team Leader
The main complaint was the shipping
The main complaint was the shipping. I was assured it would arrive by Friday April 10th but it did not arrive until Monday April 13th. That was the only disappointment.
April 14, 2026
Reply from zChocolat
Thank you for your feedback John.
First of all, I would like to apologie about the delivery delay.
We completely understand your disappointment, especially as you were expecting the parcel for a specific date. While we always do our best to meet the estimated delivery timeframe, occasional delays, such as customs in this instance, can unfortunately occur during transportation.
Please let me know how I can assist you further to ensure you are fully satisfied and I will be delighted to help!
Thank you again for your order and your understanding.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Wonderful experience from order to delivery
The products look wonderful and made with care. The delivery service also seemed to be managed with care. I received regular updates and they were delivered early. The recipient raves about every last bite being unique & delish!
April 8, 2026
Reply from zChocolat
Thank you so much for your wonderful feedback Heidi!
We’re truly delighted to hear that both the products and the delivery experience met your expectations, and that you appreciated the regular updates along the way.
We completely understand that sending gifts abroad can sometimes feel stressful, which is why we make it a priority to keep you informed throughout the entire process.
Most of all, it makes us very happy to know the recipient enjoyed every bite, that’s exactly what we hope for with each order.
Thank you again for your trust and kind words!
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Reliable in unreliable times
The boxes are beautiful. I collect them and give them as gifts and everyone loves them. Really well made. And the chocolates are insanely delicious. Addictive. The best part though is the customer service. The US isn't making it easy for our European friends to get us our goodies. These guys come through every time. Above and beyond. They have a loyal customer here.
April 10, 2026
Reply from zChocolat
Thank you so much for your incredibly kind message Deborah, it truly means a lot to us at ZChocolat.
We’re delighted to hear that you love our Mahogany boxes and have turned them into gifts that bring joy to others. Knowing they are cherished and appreciated in that way is exactly what we hope for when we design them.
Your words about our customer service especially warm our hearts. We know international shipping can sometimes be challenging, and we do everything we can to ensure your gifts arrive smoothly and on time, no matter the distance or obstacles.
We are truly grateful for your loyalty and continued trust. It’s a pleasure to serve you, and we look forward to delighting you again and again.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Zchocolat nailed it again!
Zchocolat nailed it again!! Well done. I surprised my wife and daughter with chocolates for Easter. Shipping was quick and the chocolates were fantastic!! Best chocolates in the world!!
April 5, 2026
Unprompted review
Reply from zChocolat
Thank you so much for your wonderful feedback!
We’re thrilled to hear that ZChocolat helped make your Easter surprise so special for your wife and daughter.
It means the world to us that you enjoyed both the quick delivery and the quality of our chocolates. Your kind words truly motivate our team to keep delivering exceptional experiences.
We look forward to delighting you again very soon!
Stéphanie Pascal | zChocolat
Customer Service Team Leader
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