Their PDF product is good but they bill you on subscriptions things you did not order. I did push them and they refunded. Their PDF product is good
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I had issues and support helped me. They got back to me within 24 hours each time I replied to the ticket.
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Pretty good experience. I recommend this application.
Company replied
Terrible customer service and they expect you to repeatedly keep doing the same things over and over with no results. It is an easy fix from their end but they put all of the onus on the customer. I c... See more
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Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.1
Average
11K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Avoid this scam centre
This is one of the shadiest companies I have done business with. This fraudulent and dishonest company lures you in with the promise of a refund, then after the checkout you notice they have charged your bank card, having added some nonsensical "service" to the product and it is non refundable!! Also, during installation it installs malware, but thankfully my antivirus caught it.
November 5, 2026
Unprompted review
Very deceptive selling practices
I purchased an Edraw perpetual license bundle 6 months ago. The Ts and Cs state that there is 3 years of free upgrades to the latest version when a perpetual license is purchased. They are now giving me the run around stating that my bundle isn't covered even though it doesn't state this anywhere in the website.
November 4, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear about the confusion and frustration regarding the upgrade benefits included with your Edraw perpetual license bundle.
We understand your concern about the three-year free upgrade policy and how the terms and conditions were communicated at the time of your purchase. We take your feedback seriously and would like to look into this matter further.
To help us clarify the upgrade eligibility of your specific bundle, we kindly encourage you to contact our support team and provide your order details. Our team will review the applicable license terms and purchase information to clarify the situation and assist you accordingly.
We apologize for any inconvenience this has caused and appreciate you bringing this matter to our attention. Your feedback helps us identify areas where we can improve the clarity of our product information and customer communication.
Best regards,
Wondershare Support Team
I wish I had read the reviews before…
I wish I had read the reviews before wasting my money!
I genuinely wish I had read the reviews before purchasing Recoverit. It would have saved me money, stress and a lot of disappointment.
I'm a professional wedding photographer, and I had lost around 20 important wedding photos due to corrupted files. I was absolutely panicking, and in that moment, I wasn't thinking clearly. I was desperate to recover those images.
I purchased Recoverit because I had no real way of knowing whether it would actually work without paying first. Unlike another recovery program I later tried, which allowed me to zoom into the previews and properly inspect the recovered images, I couldn't confidently verify whether Recoverit had actually recovered my files.
What reassured me was the advertised money-back guarantee. I thought that if the software didn't work, at least my purchase would be protected.
Unfortunately, that wasn't my experience.
After purchasing the software, I discovered that it couldn't repair or properly open my corrupted images. I ended up with exactly the same unusable files I already had. The software did absolutely nothing to solve my problem.
I then had to spend even more money on another program, which actually managed to solve the issue.
What makes this experience particularly frustrating is that my problem was solvable. I just needed software that genuinely worked.
I feel completely misled, especially by the money-back guarantee that gave me confidence to make the purchase in the first place.
I would absolutely NOT recommend Recoverit to anyone trying to recover important photographs.When you're desperately trying to save irreplaceable memories, the last thing you need is to waste money on software that doesn't deliver what you expected.
I rarely leave negative reviews, but I genuinely hope this helps someone avoid making the same mistake I did.
October 12, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
Thank you for sharing your experience. We're truly sorry to hear about the difficulties you encountered while trying to recover such important wedding photographs. We understand how stressful and disappointing this situation must have been, especially when those memories are so valuable.
We take your feedback regarding Recoverit's recovery results and money-back guarantee very seriously. We'd appreciate the opportunity to review your case and better understand what happened.
Could you please send us your Recoverit order ID via private message? This will allow us to locate your purchase details and further investigate your concerns.
We sincerely apologize for the frustration and inconvenience caused, and appreciate you bringing this matter to our attention.
Best regards,
Wondershare Support Team
SOME YOUTUBE VIDEOS STILL NOT…
SOME YOUTUBE VIDEOS STILL NOT DOWNLOADING IN UNCONVERTER 17 AND 18 BUT THE SAME VIDEOS DOWNLOADED OK 3 WEEKS AGO ?????????
November 1, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We’re sorry to hear that some YouTube videos are still not downloading successfully in UniConverter 17 and 18.
Our support team has already responded to your inquiry via email and provided further assistance. Could you please check your inbox, including your spam or junk folder, and review our latest response?
We understand your frustration, and we are willing to continue working with you to investigate the issue. However, repeatedly posting negative reviews does not help our technical team identify the cause or move the troubleshooting process forward. We kindly encourage you to continue the conversation with our support team via email so we can follow up on your case more effectively.
Thank you for your understanding and cooperation.
Worst customer service and selling product in ambiguous ways.
they sell product in an ambiguous way. I bought a product , it didn't had the thing i wanted when I try to use the thing I want , their app asks for a purchase again and I asked for a refund and their team declined the refund saying it's a technical issue. Their product and customer service totally sucks. Don't ever buy their product you will just waste your money , one more thing , usually companies have trial period first and then payment is charged , they offer trial period and payment is deducted before trial period ends. I purchased it with 3 day trial period and my payment was deducted on the very same day. they just want customer to pay once and they won't give you a refund so it doesn't matter what happens to customer afterwards.
October 30, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We’re sorry to hear about your experience and understand your frustration regarding the purchase, subscription charges, and refund request.
We understand that you expected the product to include a specific feature, but encountered an additional purchase prompt when trying to use it. We also regret that the subscription and trial terms may not have been clear enough during the purchase process.
We’d like to clarify that some features and resources are offered separately from the main software subscription. We apologize for any confusion this may have caused. Regarding the charge during the trial period, we would appreciate the opportunity to review your order details and clarify the applicable billing terms.
We take your feedback seriously and would like to look into your case further. Please share your order number or the email address associated with your Wondershare account through our private support channel so our team can review the purchase and previous refund decision.
Thank you for bringing these concerns to our attention. We hope to have another opportunity to improve your experience with Wondershare.
Their PDF product is good but they bill…
Their PDF product is good but they bill you on subscriptions things you did not order. I did push them and they refunded. Their PDF product is good
October 31, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
Thank you for sharing your feedback. We're glad to hear that you are satisfied with our PDF product, and we sincerely apologize for any confusion or inconvenience caused by the subscription charges.
We understand how frustrating unexpected charges can be. We're pleased that our support team was able to assist you with the refund. Your feedback is important to us, and we will continue working to make our subscription information and billing process clearer and more transparent.
Thank you again for your feedback and for giving us the opportunity to address your concerns.
They charged me for a software that…
They charged me for a software that DOES NOT WORK. I tried to get a refund but they kept dragging it on so that it crosses the 30 day mark. They do this with everyone by the way. They are well known for this. Btw, even worse: They do not allow you to delete your payment information from your account, and they WILL charge you for the next month.
October 12, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We’re sorry to hear about your experience and understand your concerns regarding the product functionality, refund process, and potential future charges.
We take reports like yours seriously and would like to review your case carefully. Our team can look into the technical issues you encountered, check the status of your refund request, and verify whether your subscription has been canceled to prevent future renewals.
Please get in touch with our support team and share your order details so we can investigate the matter further. We appreciate your feedback and the opportunity to address your concerns.
Wondershare Support Team
Trying to cancel this subscription and get a full refund!
Trying to cancel this subscription which DID NOT WORK for Dr FONE is a nightmare. This is ridiculous that it would be so hard to cancel this and get a refund for what I was charged and it did not work.
October 14, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We’re sorry to hear about your frustrating experience with Dr.Fone. We understand how upsetting it can be when you encounter difficulties canceling a subscription, especially when the product has not worked as expected.
We’d like to look into this matter and help you resolve it. Please get in touch with our support team and provide your order details along with a brief description of the issue you experienced. We’ll review your subscription status, the cancellation issue, and your refund request in accordance with our refund policy.
Thank you for bringing this to our attention. We appreciate the opportunity to assist you.
Wondershare Support Team
AVOID THIS SCAM
First of all, Filmora sucks. It's an okay editor, but if you want something like a bank of transitions (something that comes standard with pretty much ever other editing software) be prepared to be upsold a more expensive subscription. I decided that I wasn't going to pay a premium for a basic editing package, so I cancelled my subscription immediately. And when I discovered this company operates out of the Peoples' Republic of China I deleted it from my computer and scrubbed it, because god only knows what commie spyware is woven into the code.
Very sneaky, sleazy subscription models. My $5.00 monthly subscription which I cancelled after two hours due to a substandard product somehow ballooned to a $104.76 charge to my credit card.
And instead of honouring their so-called 30-day money back refund guarantee, they want me to jump through hoop after hoop to prove how much I paid them. The KNOW how much I paid them because they billed my credit card for it, FFS.
Eff all of that. I'm handing it over to my credit card company to get my refund. I don't have time every day trying to negotiate with PRC scammers.
Avoid this product and company at all costs.
Edit: please note this scammer's reply. Nothing about satisfying their refund obligations, it's all about setting up roadblock after roadblock to make it impossible to get the refund. A normal company that was operating ethically would simply refund a dissatisfied customers money and move on. Not these guys. Oh no, they're doing everything in their power to prevent the refund of my money. Imagine how many man-hours they are putting into blocking my efforts to get my money back after purchasing and immediately returning their janky product. That's fine. They can email me everyday if that's what they want to do, and apparently that is what they want to do. I'm not responding to their emails anymore. The credit card company is going to be handling it from now on. I'll update this review once I've received my refund. Watch this space.
October 27, 2026
Unprompted review
Reply from Wondershare
Hi,
We’re sorry to hear about your frustrating experience with Filmora and understand your concerns regarding the subscription charge.
We’d like to clarify that the advertised monthly price may represent the average monthly cost of a subscription plan rather than the amount charged each month. Depending on the plan selected, billing may be made in a single payment for the full subscription period. We apologize for any confusion this may have caused.
Regarding the $104.76 charge and your refund concerns, we encourage you to contact our customer support team directly with your order details. Our team can verify your purchase, clarify the billing arrangement, and assist you further in accordance with our refund policy.
Thank you for sharing your feedback. We appreciate the opportunity to clarify this matter and address your concerns.
Terrible service
Terrible service. They intentionally mislead you into thinking you're getting a free trial when you're actually paying for the 'Basic' plan and getting a free trial for an add-on.
I paid 82.49AUD for a service I have no intention of using. I made a 3 minute video for a university assignment, only using this app because it stated it was FREE.
I've been trying to get a refund but the customer service is terrible. They aren't even reading my comments, they just keep sending different iterations of the same autogenerated reply.
I'm fuming! $80+ for a crappy 3 minute video assignment... I'm a struggling student and they won't give me my money back when I NEVER intend to use their video editing software.
October 27, 2026
Unprompted review
Reply from Wondershare
Hi,
We’re sorry to hear how frustrating this experience has been, especially when you were using Filmora for a university assignment and were trying to manage your expenses.
We’d like to clarify that the free trial applies to Filmora Creative Assets, an add-on service, rather than the Filmora Basic subscription itself. We understand how this distinction may have caused confusion, and we’re sorry that the subscription terms were not clear to you.
We also take your feedback about our customer service seriously. You deserve to feel that your concerns have been heard and addressed individually, rather than receiving repetitive responses.
Regarding your refund request, we understand your disappointment. While we’re unable to guarantee a refund, we encourage you to continue the discussion with our support team so your case and previous correspondence can be reviewed in full.
Thank you for sharing your feedback. We’ll take it into consideration as we continue working to improve both our product experience and customer support.
Horrible customer service and nonsensical policy.
I renewed my annual subscription on 2026-10-21 and was then auto-charged to renew the same account on 2026-10-24. Customer service denied my refund saying they allow people to purchase more than one subscription so it doesn't qualify, which makes no sense because one account would never need more than one subscription of this type.
They just deny any refund request and say it doesn't fall within policy. Then they hide behind AI phone prompts and AI email replies with no chance of human support. Much like the generic AI response that will follow this review that will ask me to submit something via the website and go to another AI chatbot that is unable to help me. That is their pattern.
October 25, 2026
Unprompted review
Reply from Wondershare
Hi,
We’re sorry for the frustration and confusion caused by the two charges so close together. We understand why this situation would be concerning, and we appreciate you sharing your experience.
We’d like to review the renewal dates and subscription details to better understand what happened and clarify the available options. Please contact our support team with your order information so the case can be reviewed further.
Thank you for bringing this to our attention. We take your feedback seriously and will use it to help improve our customer experience.
Best regards,
Wondershare Support Team
Only photos transferred in 12 hours
Only photos transferred in 12 hours, app kept freezing, refund request ignored
I bought MobileTrans for Mac (monthly plan) on October 8, 2026 to move my data from an iPhone to an Android phone. Only the photos were transferred, and even that took about 12 hours for roughly 16,000 photos. The app kept freezing, even on contacts, so nothing except photos made it to the new phone.
Two days after the purchase, well within the 7-day money-back guarantee that Wondershare states for MobileTrans, I submitted a refund request. More than two weeks later I have not received any response. I have now cancelled the subscription.
I would not recommend MobileTrans for iPhone to Android transfers, and I would not count on Wondershare answering refund requests.
October 9, 2026
Unprompted review
Reply from Wondershare
We’re sorry to hear about the difficulties you experienced with MobileTrans and the delay in receiving a response to your refund request. We understand how frustrating it must have been to spend so much time transferring your data, only to find that your contacts and other information were not transferred successfully.
We also apologize for the lack of communication regarding your refund request. We’d like to review your case and help clarify the status of your request. Please contact us through your existing support ticket or share your order number with our support team so we can look into this further.
We appreciate you bringing this to our attention and apologize for the inconvenience and frustration caused.
purchased Software not work no solution…
purchased Software not work no solution found and promised refund was refused
Time, money, and faith in justice have been lost.
Their response is always a long-winded, empty string of words—and a refusal..
October 24, 2026
Unprompted review
Reply from Wondershare
We’re sorry to hear about your experience and understand how frustrating it is when purchased software does not work as expected and your refund request remains unresolved. We take your feedback seriously and would appreciate the opportunity to review your case again. Please contact us through your existing support ticket and share your ticket or order number so our team can review the previous communication and clarify the next steps. We apologize for the frustration and inconvenience caused.
Completely disappointed! Software doesn't work and no refund support.
Review:
I purchased MobileTrans for a WhatsApp Business transfer, but it has been a complete nightmare. First, I kept getting internal errors and couldn't receive the SMS verification code. Then, the cloud backup download process repeatedly got stuck at around 98.18% and never completed.
I contacted customer support (Ticket #5578937), and after days of going back and forth, they just gave generic replies like "restart your device" without solving anything. When I asked for a refund since their software is faulty and doesn't work, they started ignoring or avoiding the request. Terrible product and awful customer service. Waste of money!
October 23, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We’re sorry to hear about your frustrating experience with MobileTrans and the difficulties you encountered during the WhatsApp Business transfer, including the SMS verification issue and the cloud backup download getting stuck.
We understand how disappointing it is when troubleshooting does not resolve the problem, especially when you have already spent considerable time working with our support team. We sincerely apologize for the inconvenience and for the frustration caused by your experience.
We take your feedback regarding ticket #5578937 and your refund request seriously. We’d appreciate the opportunity to review your case further. Please continue to follow up with our support team through your existing ticket so we can look into your concerns and provide further assistance.
Thank you for bringing this to our attention. We value your feedback and are sorry that your experience has fallen short of your expectations.
I am very disappointed with my…
I am very disappointed with my experience with Wondershare. My subscription was automatically renewed, and the payment was deducted from my e-wallet even though I had already canceled my subscription.
I contacted customer support to request a 100% full refund, but the response time has been extremely slow. It is frustrating to wait so long for a response when my money has already been taken from my account.
As a customer, I believe subscription cancellations should be handled properly, and customers should not have to spend so much time chasing support just to resolve a billing issue. I am requesting a full refund of the amount deducted.
I hope Wondershare takes this issue seriously, improves its customer support response time, and provides a fair resolution. Customers deserve transparency, timely assistance, and a refund process that does not waste their time.
October 23, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We’re sorry to hear about your frustrating experience with the subscription renewal and the delay in receiving a response from our support team. We understand how concerning it is to see a payment deducted after you believe your subscription has been canceled.
We sincerely apologize for the inconvenience and the time you’ve spent trying to resolve this matter. We take your concerns regarding billing and response times seriously.
We’d like to review your subscription status, payment details, and refund request to better understand what happened. Please contact our support team with your order information or reference your existing support ticket so we can follow up on your case.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to address your concerns.
Support is easy to deal with
I had issues and support helped me. They got back to me within 24 hours each time I replied to the ticket.
October 21, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
Thank you so much for taking the time to leave such a positive review!
We are absolutely thrilled to hear that you had a great experience with our support team. Getting back to our users within 24 hours and actually solving their problems is exactly what we strive for every day. Knowing that our team was able to help you easily and efficiently truly means a lot to us.
Your satisfaction is our top priority. If you ever encounter any issues or have questions in the future, please don't hesitate to reach out. We're always here to help!
Thank you for choosing Wondershare.
Unfair automatic renewal & refusal of statutory EU refund (Ticket #5576026)
On October 19, 2026, Wondershare automatically charged $107.09 (€99.55) from my card for a software renewal (Recoverit for Mac). I contacted support on the very same day to cancel and request a refund, having never downloaded or used the software.
Under EU Consumer Protection Law (Directive 2011/83/EU), consumers have a mandatory 14-day Right of Withdrawal for unused digital renewals. Despite cancelling my subscription, Wondershare refuses to process a refund.
I demand a full refund of $107.09 immediately under EU consumer rights. Support Ticket: 5576026 / 5576053.
Their support team is completely useless—they’ll just transfer you to a bot, which is nothing more than a way to stall for time. That’s why they have so many negative reviews. Stay away from them!
October 22, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We’re sorry to hear about your frustration regarding the Recoverit for Mac renewal and your refund request. We understand your concerns, especially as you contacted our support team on the same day as the charge and indicated that you had not downloaded or used the renewed software.
We take your concerns regarding your refund eligibility and applicable consumer rights seriously. We will review the details of your case under tickets #5576026 and #5576053, including the renewal transaction and your refund request, to ensure your concerns receive appropriate consideration.
We apologize for the inconvenience this situation has caused and appreciate you bringing it to our attention. We hope to clarify the outcome of your case as soon as possible.
Professional scammers
Scam, careful don't pay them , never.
they provide professional scam services and even paypal can't protect you.
October 1, 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We’re sorry to hear about your experience and understand your frustration. This is certainly not the impression we want to leave our customers with.
We take your feedback seriously and would appreciate the opportunity to understand what happened and review your concerns. Please contact our support team with your order details so we can look into your case and provide further assistance.
Thank you for bringing this to our attention.
Zero stars. Bad products, bad service, bad attitude.
Bad products, bad service, bad attitude.
Signed up to trial for Filmora extension (because they're trying to sidestep the lifetime licence entitlement by making new features like captions a subscription). I used it, it was rubbish. I cancelled within the trial period, and they still took the money.
They bury the cancellation option really deep in their website, whose layout is absolutely horrific. Counter-intuitive by design, so you can't cancel without extreme frustration. When you finally find it, the UX is so deceptive, like you don't have a choice but use their chat feature and let them try to talk you out of it. When you navigate around that, they have further prompts to continue or cancel with the cancel button disguised as *plain text*! It's sneaky and underhanded. I bought a lifetime licence for recoverit and it's not managed to retrieve a single usable file. Video repair doesn't work. They're just complete rubbish - STAY AWAY!
October 21, 2026
Unprompted review
Reply from Wondershare
Hi there,
We're sorry to hear about your experience with our products and subscription services. We understand your frustration, especially regarding the unexpected charge after you canceled your trial and the difficulties you encountered during the cancellation process.
We'd also like to apologize that Recoverit did not meet your expectations for file recovery and video repair. We take feedback like yours seriously, as it helps us identify areas where our products and services need improvement.
We'd appreciate the opportunity to look into the charge and your product concerns. Please contact our support team with your order details and the email address associated with your purchase so we can review your case and assist you further.
Thank you for sharing your feedback. We're sorry we haven't delivered the experience you expected.
Best regards,
Wondershare Support Team
Terrible organisation
Terrible organisation. Paid for a subscription service that wasn't applied to my account.
No customer support available. Then they charged me again.
1 star is generous. Avoid
October 9, 2026
Unprompted review
Reply from Wondershare
Hi there,
We're sorry to hear about your experience. We understand how frustrating it is to pay for a subscription that doesn't appear to be activated on your account, especially when you then notice another charge.
We'd like to look into this and help resolve the issue. Please contact our support team with your order details and the email address associated with your purchase so we can review your subscription status and investigate the additional charge.
We apologize for the inconvenience and appreciate the opportunity to look into this matter.
Best regards,
Wondershare Support Team
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