WonderDays Reviews 

600
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 358 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and efficient customer support team for resolving voucher issues very quickly. People enjoy wonderful days out, mentioning that activities, workshops, and guided tours are exceptionally well organized and fun. Some reviewers were not happy with delayed email replies, noting that communication sometimes fell short of expectations. Consumers also mentioned feeling that specific activities felt too brief or that some staff interactions lacked professionalism. Visitors occasionally experienced minor frustrations regarding booking details and response times before receiving proper assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting exceptional customer service and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as quick, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting swift and personable communication from... See more

Response time

Clients share positive opinions on response time, frequently highlighting prompt and efficient email replies... See more

Product

Customers had positive experiences with product offerings, frequently purchasing vouchers as gifts for family... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed some assistance with a voucher I had been gifted. I messaged wonderdays and a wonderful woman called Lizzie assisted me. She treated me with amazing customer service and kindness with what wa... See more

Rated 5 out of 5 stars

Such an amazing experience to get up close and personal with the Highland Cows. You can only really appreciate their size and beauty upclose.....pictures and videos don't do these animals justice. Wou... See more

Company replied

Rated 5 out of 5 stars

I booked a junior driving experience for my son for his birthday and he absolutely loved it! The whole experience was fantastic. Seeing him driving super cars was amazing and such a good idea to allow... See more

Company replied

Rated 5 out of 5 stars

The experience was gifted by our sons as we both, but especially my husband are Highlander coo fans. Lovely setting, cows are obviously well loved and looked after. Very gentle and happy to interact.... See more


Company details

  1. Gift Shop

Written by the company

WonderDays is an experience day company that offers you not only flexibility in the adventures you choose, but we have great customer service plus free exchanges should you change your mind! We have a 30-Day refund policy which means your money back, hassle-free if you change your mind. We offer instant delivery E-vouchers with email vouchers sent straight to your inbox within an hour. If you order before 3pm, your experience will be in the post the same day. With experiences like afternoon tea, track days, escape rooms, bungee jumping, hot air balloon rides, pottery making and West End experiences, we really have something for everyone!


Contact info

4.8

Excellent

TrustScore 5 out of 5

600 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(600)

344 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick Resonse

I was very impressed with the customer service at WonderDays. When I let them know that I had made a mistake in an email address for a voucher - they promptly cancelled the voucher (which had not already been activated) - and immediately sent another one. Very helpful and understanding. Jean Sept 2026

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

An awesome experience

Was given this experience as a gift. Cannot put into words how awesome it was to drive the car of my dream. Would highly recommend doing it. Was a great adrenaline rush

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had a query regarding a voucher.
It was dealt with in 30 minutes by Jess.
Fabulous customer service with minimal fuss.
Thank You

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great price

Great price, the experience is perfect for our 11 year old and the customer service is excellent as I had a query and they came back to me very quickly. 😊

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Jess H was awesome

I could not find my vouchers in email and was panicing but Jess H was super helpful and completely resolved my query in less than an hour!! Excellent customer service, almost unheard of these days. Thank you so much Jess.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with a voucher

I had an issue with a voucher, I contacted the company by email and was assisted by Lizzie, who was very understanding and efficient in getting everything sorted promptly

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

As a life long Liverpool supporter from…

As a life long Liverpool supporter from as early as 1964 I have not been in the new stand and it was an unbelievable experience its absolutely amazing and until you get in there its hard to appreciate how big it really is i have had the pleasure of being in the old boot room and on the pitch when Roy Evans was manager touched the sign on the way on to the pitch and actually scored in the Kop end goal unfortunately without a keeper but it was still a life long achievement but although your not allowed on the pitch bow the pitch is like a carpet the staff were very helpful and knowledgeable would recommend the tour to any Liverpool fan one hundred percent

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Lizzie was really amazing

Lizzie was really amazing, helpful and answered all my questions as well as provided a solution to my problem with my voucher. Top notch service provided! Thank you!

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

VR Spitfire experience was great fun…

VR Spitfire experience was great fun but the hour went so quickly.
I managed to take off and land crash do a roll and a loop and went through tower bridge as well as flying around 1940s England a great experience which I will do again hopefully fight some German pilots over France or the Channel. Great fun .

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

I needed some assistance with a voucher…

I needed some assistance with a voucher I had been gifted. I messaged wonderdays and a wonderful woman called Lizzie assisted me. She treated me with amazing customer service and kindness with what was quite a delicate and emotional request. Her customer service skills made the situation easier to deal with and the manner she dealt with me filled my heart with happiness. She truly is a wonderful human being and I was very grateful with how she handled my situation.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

My experience relates to how Wonderdays…

My experience relates to how Wonderdays responded when we lost some experience vouchers bought 10 months previously.
No hassle, no annoying questions, no delays, just a very quick response (minutes) from Lizzie in customer support who located the purchase and resent the confirmation email and voucher codes. So helpful.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The experience is a gift for someone so this is more of a review of the customer service - particularly Lizzie. I was stupid enough to get mixed up and accidentally order twice. I emailed WonderDays as soon as I realised and Lizzie was excellent help, she sorted me a full refund for the accidental extra purchase with no hassle as all.
Hopefully my friend will like the gift, but it's also really reassuring that she can exchange to something else if she'd prefer.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Redeeming a Voucher Code

I contacted Customer Service because I had lost my voucher code. Lizzie got back to me very quickly and was incredibly helpful throughout the process. After carrying out a few checks, she emailed me a new code promptly. Excellent customer service. Thank you.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer support

I was given vouchers as a gift and had a few queries. I wanted to use the vouchers the following day so receiving a response from the customer support team just minutes after emailing was fantastic. Lizzie was so helpful and polite, all of my questions were answered straight away and problems not only resolved but fully explained! The support was 10/10 and I'll definitely be booking with Wonderdays in the future because of it. Thank you!

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had trouble booking my son’s experience and I talked to the amazing customer service that ended up extending the expiry date of the experience to give me more time to sort it out! Thanks to Lizzie for helping me with this

August 25, 2026
Unprompted review

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