I cannot express how good I felt with their customer support. I am a customer for a lot of years and have cancelled my sub to move to another place. Things changed last moment and I found myself s... See more
Company replied
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See what reviewers are saying
Absolutely top-level support. Casper helped me reset my entire internet connection from scratch so that I actually get the 1 Gbps pack I'm paying for. He explained everything clearly, gave genuin... See more
Company replied
Professional service rendered quickly and a nice chat at the end, superb. Do extend the service hours late in the evening for problems other than tech as people have work just like you guys and can’t... See more
Company replied
Perfect service from technical support. The assistant was very polite, competent, understanding and professional, smoothly leading me by hand like a 5 y.o child. And all that in English with ease!
Company replied
Company details
- Internet Provider
- also in
- Internet Service Provider
- Movie Streaming Service
- Phone and Internet Service
- Telecommunications Service Provider
About Waoo
Written by the company
Kontakt kundeservice hos den fiberleverandør, der leverer dit internet fra Waoo. Du finder kontaktoplysningerne her.
Er du i tvivl om, hvem din fiberleverandør er? Tjek, hvem der sender din regning, og kontakt dem direkte.
Er du i tvivl om, hvem din fiberleverandør er? Tjek, hvem der sender din regning, og kontakt dem direkte.
Danmarks bedste internetselskab for 14. gang*
Written by the company
- Kåret af Danmarks bedste kunder
- I de 15 år, hvor Loyalty Group har lavet deres BrancheIndex Internet i Danmark, er Waoo blevet kåret 14 gange som Danmarks bedste internetselskab. Titlen er ved at være velkendt, men den giver os altid lyst til at vise, hvorfor vi bliver ved med at fortjene den. Vi holder os opdaterede og skarpe, så I får den bedst mulige service og den optimale digitale oplevelse. Det er internet og TV, som det burde være. *Loyalty Groups BrancheIndex Internet 2026
Contact info
True Møllevej 9, 8381, Tilst, Denmark
- +45 70 10 22 20
- trustpilot@waoo.dk
- www.waoo.dk
4.8
Excellent
29K reviews
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Reply from Waoo
Hejsa Lucas
Tak for din anmeldelse⭐
Venlig hilsen
Waoo/Matilde
Great technician- very helpful
Great technician- very helpful - guided me very clearly through the steps
October 28, 2026
Reply from Waoo
Hi Suzanne
We're very happy to hear that you found our technician very helpful and that we were able to guide you clearly through the steps. Thank you for your positive review😊
Kind regards
Waoo/Camilla
Reply from Waoo
Hallo Oana
Thank you for your review⭐
Kind regards
Waoo/Matilde
A very reliable and helpful person
A very reliable and helpful person; they helped resolve the problem very quickly.
October 20, 2026
Reply from Waoo
Hello Lukasz
Thank you for your review⭐
Kind regards
Waoo/Matilde
Great customer support
I had a long but very productive call regarding a technical issue. The support representative was patient, professional, and genuinely committed to finding a solution. He did his best to resolve the issue, and I’m very happy with both the outcome and the overall support experience.
October 14, 2026
Reply from Waoo
Hi Nima
Thank you for your review⭐
Kind regards
Waoo/Matilde
I cannot express how good I felt with…
I cannot express how good I felt with their customer support.
I am a customer for a lot of years and have cancelled my sub to move to another place.
Things changed last moment and I found myself staying in the same house without Internet. They were so prompt to help on a Saturday and fix all the turbulence.
Special thanks to Marius.
You do not get such customer care in Denmark.
October 3, 2026
Unprompted review
Reply from Waoo
Hi
Thank you for sharing your experience with us😊
Best Regards
Waoo/Matilde
Reply from Waoo
Hi John
Thank you for sharing your experience with us☺️
Kind regards
Waoo/Matilde
Spoke english after being reconnected
Spoke english after being reconnected, was fast and efficient no sales talk.
October 6, 2026
Reply from Waoo
Hi Lorenzo
Thank you for sharing your experience with us☺️
Kind regards
Waoo/Matilde
At open internet på under en dag incl…
At open internet på under en dag incl TV
Well done.
Mvh,
Bo Roth
October 2, 2026
Reply from Waoo
Hej Bo
Vi er glade for at høre, at det hele kom op at køre under en dag. Tak for din positive anmeldelse😊
Venlig hilsen
Waoo/Camilla
Perfect service from technical support
Perfect service from technical support. The assistant was very polite, competent, understanding and professional, smoothly leading me by hand like a 5 y.o child. And all that in English with ease!
September 29, 2026
Reply from Waoo
Hi Elwis
We're very happy to hear that you've recieved such a great service from us. Thank you for your positive review😊
Kind regards
Waoo/Camilla
The N.1 Company with constant DOWNTIME
We have just switched to Waoo because we wanted a fiber-optic internet connection. Our building had an EWII fiber box installed in every apartment, and we were deciding between Waoo and EWII. We chose Waoo in the end.
A technician came, installed a new fiber box, and took the EWII box with him. Then we had no internet for three days. When we called technical support, we were told there was an issue affecting customers across Jutland and that it would be fixed in a few days. What a way to welcome new customers!
We are also still wondering whether the technician was actually supposed to take the EWII box. We would like it returned, but when we contacted customer support, they did not seem to understand which equipment we were referring to, which only added to the frustration.
For reference, we NEVER experienced any downtime during all the years we used Telenor. We will most likely go back to our original provider.
And no, it is not the best internet provider in Denmark. Their SEO is clearly working well, which is why they appear at the top of search results, but I have not seen convincing evidence to support that claim. Based on our experience, the service certainly does not live up to the reputation.
September 15, 2026
Unprompted review
Reply from Waoo
Hi Dana K
Im sorry to hear, that your first impression by us, is not as you expected.
I can asure you that we every day work hard to ensure that all our customers gets the support they need.
You are more than welcome to send me an e-mail at socialemedier@waoo.dk whith your customer details. Then I will investigate the case and why you have received the messages.
What kind of EWII box the technician took from your apartment, can be really tricky for our technical support to determine, because there are multiple variants of boxes.
I hope to hear from you, so I can investigate this case further, and maybe do some learning from it.
Best regards
Lasse from Waoo
God service og god wifi
September 11, 2026
Reply from Waoo
Hejsa Mikkel
Tak for at dele din oplevelse med os⭐
Venlig hilsen
Waoo/Matilde
Nicklas var fantastisk at snakke med og…
Nicklas var fantastisk at snakke med og pisse flink
September 8, 2026
Reply from Waoo
Hej Philippe
Vi er glade for at høre, at du har haft en fantastisk snak med vores flinke medarbejder. Tak for din anmeldelse😊
Venlig hilsen
Waoo/Camilla
Reply from Waoo
Hi
We're happy to hear that you received great support from us. Thank you for your review😊
Kind regards
Waoo/Camilla
Super god service 👍
August 27, 2026
Reply from Waoo
Hej
Vi er glade for, at du synes vi leverer en super god service. Tak for din positive feedback😊
Venlig hilsen
Waoo/Camilla
Reply from Waoo
Hi
We're happy to hear that we could give you a professional and reliable solution to the problem. Thank you for your review😊
Kind regards
Waoo/Camilla
Timely response and very knowledgeable
Timely response and very knowledgeable, friendly and helpful, thank you!
August 25, 2026
Reply from Waoo
Hi Nicole
We're happy to hear that you received a timely response and find us very knowledgeable, friendly and helpful. Thank you for your positive review😊
Kind regards
Waoo/Camilla
En komplet guidet installation af TV…
En komplet guidet installation af TV mens support blev i telefonen helt til ende 🙏🏻🙏🏻🙏🏻 Fantastisk !!!!
August 22, 2026
Reply from Waoo
Hej Ann-Maj
Vi er glade for at høre, at du har haft en fantastisk oplevelse med vores support og hjælp til installation af TV😊
Venlig hilsen
Waoo/Camilla
Reply from Waoo
Hi Vasileios
We're very happy to hear that you find our service and products very good. Thank you for your review😊
Kind regards
Waoo/Camilla
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