Vodafone Deutschland Reviews 

Very very bed experience future i never take the internet 🛜

I honestly don’t know how Vodafone considers this an acceptable solution.

Our internet problems lasted from January until June 2026, around six months. During this entire period, we repeatedly experienced complete internet outages…

I contacted Vodafone countless times throughout this period. Every single time, I explained that I did not want to keep paying for a service we were not actually receiving. I was repeatedly told by customer service to continue paying the bills normally and that, once the problem was finally resolved, I could request a refund/credit for the period affected. I also specifically asked multiple times whether I would actually receive the money back, and I was repeatedly assured that I would.

The problem was finally fixed in July. But even though the technical problem is gone, I have now been dealing with Vodafone for more than eight months in total just trying to get a fair resolution.

And what is Vodafone offering us?

Around €50.

After six months of serious outages and more than €300 paid for the internet connection during this period.……

The consequences were not just an inconvenience for us. My boyfriend was working from home and depended on the internet for his job. Because of the ongoing outages, he was unable to properly do his work. This ultimately contributed to him losing his job, and we were also left with an unpaid final month of salary because he could not properly perform his work without a functioning internet connection.

So we are not talking about simply being unable to watch Netflix for a few days. This caused us real professional and financial consequences.

What makes this even more frustrating is that I have repeatedly escalated the matter and keep being offered essentially the same €50 solution. I have been a Vodafone customer for over two years, and after everything we have been through, I expected much more.

I have documentation, messages and other evidence regarding the impact this situation had on us, and Vodafone can also review the records of my previous calls.

After eight months of dealing with this, I simply want a fair resolution.

Vodafone: €50 is not an appropriate solution for six months of major outages, over €300 paid, and the serious consequences this situation caused us.

I’m honestly just exhausted. I’m a young girl living in Germany with my boyfriend, away from my family, and I’ve had to deal with this entire situation on my own for more than eight months.

What started as an internet problem turned into serious financial problems, problems with my boyfriend’s work, and so much stress that it has affected me psychologically. I have spent countless hours calling Vodafone, explaining the same situation over and over and over again, being told to wait, escalate, and wait again.

And after everything we have been through, being offered around €50 feels incredibly unfair.

I’m so tired of fighting over something that should have been handled properly from the beginning. I just want Vodafone to understand that behind this case is a real person who has been dealing with the consequences of their service for months.

Very disappointed.

Absolutely abysmal provider.

I experienced horrible service, and countless outages. On the day before an important flight, I experienced three hours of outages.

In addition, when topping up, they would take around half of the money for no particular reason, so my account would not reach the appropriate amount. This would result in them charging me extra when I had insufficient funds for their deduction.

Avoid Vodafone at all costs.

The service so bad , some places connection not good , poor signal and expensive charging fees

Terrible internet connection in Berlin. Charging extra each month for I don’t know what without notice, without any approval. Do not go with them.

I received a official letter stating there was a better price available under German law, so I visited the Vodafone store at Munich Karlsplatz to ask for details. Before signing anything, I explicitly asked the store representative if accepting this offer would create a new contract or extend my contract period (which is currently set to end in April 2027 with a 30-day notice period). The representative assured me that only the monthly fee would decrease and no other terms would change.
However, after checking my online account and details at home, I found that the information provided in-store did not match the actual terms, which would have extended my contract. Fortunately, I did not sign anything on the spot and only booked a follow-up appointment.
I am very disappointed by the lack of transparency. Customers deserve clear and accurate information to make informed decisions. Please double-check all terms independently before signing anything in-store.

They have the worst service. I applied for cancellation of my cellphone contract and had a query about my cellphone number. The guy said, he'll give me number of some other help center to call about that, I asked him a follow up question and he hung up on me. I applied for the cancellation more than a month ago and today I got this call from Vodafone and these people were asking me why I called them. I've never experienced such a bad service from any company.

Unstable internet connection. Vodafone kept sending technicians that all concluded the same thing. Regardless they kept wanting to send technicians instead of fixing the same problem the various technicians concluded. They seemed completely incompetent in my opinion and it was super annoying having all these people running around moving couches, testing cables, testing plugs etc. etc. multiple times per week. I would stay away from this company.

Such a horrible internet provider - its been over 20 days i’m keep calling customer service they are not able to solve my issues or send any technician to check - i’m working from home and faced a lot of issues 👎🏻👎🏻👎🏻

Accessing customer service is a nightmare. Even if you pass the horrible chatbot and are assigned a human employee for whatsapp chat support, they simply do not reply after authentication. I have been in a chat with no reply for 1 hour already. What is even the point of providing this option if no one replies on the other side? The online MeinVodafone website is also unuseful, since every time you try to look into a problem, most of their functions don´t work (e.g. checking problems with the balance).

Update: when the operator finally replied, they clarified that the chat is not in real-time and hence the delay (which is acceptable, but should be mentioned as first thing once the chat is opened, to inform the customers). Anyway, the operator provided the requested information (amount for account imbalance), however failed to provide documentation in support of the amount requested, as well as did not explicitly reply to yes/no questions when asked for clarifications about the requested amount. Instead, they persistently provided ambiguous replies. I ended up just paying the requested amount just to end the issue and avoid having further contacts with the company, although after our long conversation (which spanned 5 hours!!!) I remain convinced that I was being asked to pay the same bill twice.

I also want to point out that I experienced several service issues claimed in other comments here on Trustpilot, such as loss of internet connection for several hours almost every month, over the entire period of my contract (4+ years). The only reason why I did not change company was because I did not want to commit again for another 2 years contract and was anyway barely at home. But I would not recommend the company, both for the provided service as wells as for the customer support experience.

This company is terrible.

I bought a Hotspot ticket for a week. No usage limits, no problems. I thought, surely for the price it will get messed up here and there, but not full disconnect me for hours and stop me from using the internet entirely for an entire workday. No, that's exactly what happened. If I were you, I would find another way to get internet. Literally anything else, as long as it connects you to the Internet, will be better than giving a cent to this company. 0 stars.

Even a single star might be too much for this company. If you sign a contract with them, do not have any expectations when it comes to receiving service.

Never again. The mobile internet just doesn’t work as it should. Invest in infrastructure or sth.

I always have troubles almost every month. Internet is suddenly gone. I‘m with them for 5 years now, always hoped that it‘ll get better. But no. Please get another provider. Telekom is best from what I know. Don‘t fall into the trap like me just because it‘s cheaper.

TWO months to fix problem ?
still they didnt fix it
When i call one person than another one, one hour on cellphone...Telefoniert in 2 month maybe twenty times..
Changed ruter by them, bought another one from mediamarket, changed cables
Few email or non to contact.. They dont even deserve one star.
I didnt signup for someone to make me pay, and make me as fool.. I am mad

My experience:
Never ever again! Support from hell!
They lie to you, try to aggressivly push you into new contracts and cut unwanted ones. I tried to change my private internet into a business one and get a new mobile contract. They failed in every way to make offers and then cut my private internet. I am so stunned and mad about how they tread me it is beyond words.

Though the wait time was long, my patience was rewarded. I had excellent customer service. Gamal, the name of the person who answered the phone, was phenomenal. He is doing a great service to this company!

Ever since I switched over my wifi disconnecting several times a day. My speeds are terrible and I'm a gamer so this is a problem. The router looks so outdated it makes no sense. Im very disappointed in the product when the advertising says otherwise and the salesperson. I HIGHLY RECOMMEND another company due to everyday consistent problems.

From January 2026, every single month I get ZERO internet for about a week/month, with extremely slow speeds and very frequent interruptions in between. The customer waiting times are >1h. E.g., last two times I called, I had to wait 75 minutes and 120 minutes, respectively. What's even worse is that they say they can't do anything about it, as it's a broadband problem. They also say that they can't send me a back-up mini router with a sim card.

This should be illegal.

This is the worst website and contract process I have ever encountered. It's like they don't want you to use their service. I am terminating the contract before I can use it.