Lee and Lee visited my property today to install loft insulation, window trickle vents & mechanical ventilation in both my bathroom & kitchen. They arrived at the time specified, talked me through the... See more
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Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden an... See more
Company replied
John Kennedy was extremely efficient. He not only did extremely long hours and one being a Sunday to ensure fitting was to standard. Few issues as with any home improvements but John went above an... See more
It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... See more
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Company details
- Energy Equipment and Solutions
- Boiler Supplier
- Environmental Renewable Natural Resources
- Heating Equipment Supplier
- Solar Energy Company
- Solar Energy Equipment Supplier
About UK Energy Management Group Ltd
Written by the company
At UK Energy Management Group, we help households across the UK stay warmer, more comfortable, and more energy efficient, while cutting their energy bills and carbon footprint.
We design and install a complete range of home energy systems: Solar Panels, Battery Storage, Air Source Heat Pumps, EV Chargers, and Boilers. With over 30,000 measures installed nationwide, we've helped homeowners, landlords, and tenants across England, Scotland, and Wales make the switch to cleaner, cheaper energy. Every system is designed around your individual home, your heating needs, and how you actually use energy day to day.
Many of our upgrades are funded through government energy grants worth up to £7,500. We work closely with local councils and trusted national contractors to bring this funding to the households and communities that need it most, making renewable energy and home efficiency improvements accessible to as many people as possible. If you'd rather purchase your system outright, we offer transparent fixed pricing with no hidden costs, plus 0% finance options on some products to spread the cost.
Whether you're looking to lower your electricity bills with solar and battery storage, replace an old gas boiler with a modern heat pump, or install an EV charger at home, our team makes the whole process simple. From your first enquiry through to design, installation, and ongoing aftercare, our fully certified engineers handle everything to the highest standard.
We're proud to be accredited by TrustMark, NAPIT, MCS, and ISO 9001, giving you complete confidence in the quality and safety of our work. We're also rated Excellent on Trustpilot with over 1,570 reviews from satisfied customers.
At UK Energy Management Group, we're here for you, your home, and a greener UK.
Visit www.ukem.co.uk
Contact info
6 Crown Road, Quay West Business Village, SR5 2AL, Sunderland, United Kingdom
- 0800 222 9494
- info@ukem.co.uk
- www.ukem.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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Great service from start to finish left…
Great service from start to finish left no mess . The engineer's who installed my boiler was spot on very efficient . Would highly recommend.
August 25, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Really pleased to hear the installation went so smoothly, Jemma — a tidy finish and an efficient job are exactly what we aim for. It's great that the engineers looked after your home throughout the process. Thanks so much for the recommendation; it means a lot to the whole team.
As i am a disabled pensioner
As i am a disabled pensioner, i applied for a full central heating heating grant some 17 months a go. we thought the installation went well and at the time we all thought everything was completed to a good standard. Now we find where we need an additional radiator to be installed on the ground floor toilet. So we approached contractor to install the radiator we bought, we then found out that there was no drain off valve anywhere in the system whether upstairs or specifically on the ground floor ! having gone back to UKEM and explained our dilemma, after emails to head office and the engineer who did the installation, i was told by head office that "its not mandatory to fit any drain off valves at all ! So if you are a DIY type person you would never be able to bleed or remove any part of the central heating as draining off the system makes life so easy if this valve was already built into the heating system ? So morally UKEM are not bothered about this as it must be solely down to cost just additional of adding this particular bleed off valve. I now hope that other potential customers who think of using UKEM make absolutely sure they add a drain off valve is fitted as standard. We thought we were dealing with a customer focused Company who cares about after sales support for the most vulnerable members of society but obviously not.
September 1, 2026
Unprompted review
Poor advice, poor due diligence, and no accountability
My experience has left me with serious concerns about the level of knowledge and due diligence involved in my ECO4 installation.
I was provided with financial projections for my solar PV and heat pump installation that included Smart Export Guarantee (SEG) income and export credits as part of the expected savings. These projections were used to demonstrate the financial benefits of the system.
Only after installation did I discover that I cannot obtain a smart meter due to communications limitations in my area. EDF has confirmed this. Without a smart meter, I cannot access SEG payments, meaning a significant part of the projected savings shown to me is not available in reality.
What I find most concerning is that neither UKEM, their designers, nor EDF appear to have identified or raised this issue before the installation went ahead. For a scheme aimed at helping vulnerable and low-income households reduce their energy costs, I would have expected someone involved in the process to check whether the assumptions used in the savings calculations were actually achievable.
Instead, I have been left with projections that include income I cannot receive and concerns about future winter energy bills.
When I raised this, I felt the response focused on technical compliance and scheme wording rather than addressing the obvious question: why were export payments included in my projected savings if I was unable to access them?
The equipment may be functioning, but that is not the point. My concern is the apparent lack of due diligence, poor communication between the parties involved, and the unwillingness to accept responsibility for assumptions that were used in the financial projections.
I have now referred the matter to the Ombudsman for independent review.
My advice to anyone considering an ECO4 installation is to obtain written confirmation regarding smart meter eligibility and export tariff access before relying on any projected savings figures.
Adding more to this.
The installers they used ruined a brand new bathroom floor.
I had hot water coming out the toilet as well.
Some of the guys had a bad attitude.
This is a money grab for these plumbers as it’s all they do now. They laugh when I ask do they do other work.
No of course not, they probably get a fortune for this shoddy work.
You’ve been warned.
June 16, 2026
Unprompted review
I can't recommend these guys enough
I can't recommend these guys enough. A year on and they still respond quickly to queries in a timely and helpful manner with great patience. Thank you.
June 15, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear MSH,
Thank you for your fantastic 5-star review! We’re thrilled to hear that our team continues to respond quickly and helpfully to your queries, demonstrating great patience. Your appreciation of our service means a lot to us.
It's our goal to provide excellent customer support, and we’re glad to see that reflected in your experience.
Thank you once again for recommending us! We truly value your feedback and support.
Best regards,
UKEM Customer Service
Hard working and efficient team all…
Hard working and efficient team all round. Tidy workers.
June 10, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Cathy Mayes,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our team hard working and efficient, and that they maintained a tidy work environment.
Your feedback is greatly appreciated, as it highlights the dedication of our team to providing quality service. We take pride in ensuring our work is not only effective but also respectful of your home.
If you have any further thoughts or suggestions, please feel free to reach out to us anytime.
Thank you once again for your kind words! We truly value your support.
Best regards,
UKEM Customer Service
The instalation team from UKEM arrived…
The instalation team from UKEM arrived on time the job was done carefully they took pictures of everything they done they cleaned up after themselves they explained what they had done and that they would be back to finnish the job in a few days which they did then the gas and electrical engineers from William Donnelly from Eastkilbride turn up and finished putting in radiator valves put in the wiring for the fan in the bathroom and wired up my new Hive control and put an app on my phone so i could turn it on and off remotelly im very appreciative for the detail and help they have given me thank you
June 5, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Christina Ewing,
Thank you for your fantastic 5-star review! We are thrilled to hear that our installation team arrived on time and provided detailed explanations throughout the process. It's wonderful to know that the gas and electrical engineers from William Donnelly also delivered excellent service in completing your installation.
We appreciate your kind words regarding the thoroughness and care taken during the installation, as well as the helpful guidance on your new Hive control.
Thank you once again for choosing UKEM and for sharing your positive experience. We hope you enjoy the benefits of your improved home's energy efficiency!
Best regards,
UKEM Customer Service
To be honest I was most impressed right…
To be honest I was most impressed right from the first contact! I don’t know if you are just lucky with the staff that are employed or what but every single person that I have dealt with has been professional knowledgeable and very good at their job!
May 21, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Tom Farrer,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you were impressed from the very first contact and that our team has consistently provided you with professional and knowledgeable service.
Your kind words truly motivate us to continue delivering exceptional support to all our customers. We take pride in our staff and are glad to know they made a positive impression on you.
Thank you once again for your feedback, and please feel free to share your experience with others who may benefit from our services.
Best regards,
UKEM Customer Service
Reply from UK Energy Management Group Ltd
Dear Tracie Webb,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our team helpful in assisting you with your energy efficiency needs.
Your feedback is invaluable to us, and it drives us to continue providing excellent service to our customers. If you have any further questions or if there's anything more we can do to assist you, please don’t hesitate to let us know.
Thank you once again for choosing UKEM. We truly appreciate your support and encourage you to share our services with anyone who may benefit.
Best regards,
UKEM Customer Service
Very bad experience with this company
I've had no end of problems with my solar panels. They installed a faulty solar panel inverter that doesn't work and don't even have the decency to re-install the replacement one that the manufacturer is sending. Customer service poor, no replies, or slow replies to emails and I've had to constantly chase for answers for various other issues/complaints I had with the solar panel install over the last 6 months. Do not go with this company, it's caused me so much stress so regretting ever signing up to this grant!
May 22, 2026
Unprompted review
Still not getting much help they cut…
Still not getting much help they cut part of the window seals without my knowlege therefore, they have damamged my double glazing ,also cracked flags x3 and broke stones around my grate.They did not tell they would have to cut the seals to put the trickle vents in as i would have refused.
November 18, 2025
Unprompted review
Very quick
Very quick, very polite and understanding. Useful information.
May 13, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Mohammed Aziz,
Thank you for your fantastic 5-star review! We are thrilled to hear that you found our service very quick, polite, and informative. Our team always aims to provide clear and useful information to our customers, and it's wonderful to know we met your expectations.
Your feedback is greatly appreciated and motivates us to continue delivering excellent service. If you have any further questions or need assistance, please feel free to reach out through our website.
Thank you once again for choosing UKEM and for sharing your experience!
Best regards,
UKEM Customer Service
Great experience with UKEM
Great experience with UKEM, everything was clearly communicated and work was top quality.
April 28, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Andy,
Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience with UKEM and that our communication and work quality met your expectations.
Your feedback is invaluable to us, and we will continue to ensure that our services remain top-notch. We appreciate you taking the time to share your thoughts, and we hope your home benefits greatly from our energy efficiency solutions.
Thank you once again for choosing UKEM! Please feel free to share your positive experience with others who may benefit from our services.
Best regards,
UKEM Customer Service
Cannot recommend enough!!
If I could give this company 10 stars I would!!
My father and I had solar panels fitted and the whole instillation couldn't have gone smoother.
From the very first contact, the sales team were amazing. There was no pushiness or pressure and they were so helpful with any queries. They were extremely helpful with my dad's grant and very patient with him being elderly, deaf and at times quite cantankerous. Lol. We dealt with Luke and Wayne who I felt went particularly above and beyond to help my Dad.
I was extremely happy with the competitive quote I was given.
Then the instillation - the scaffold lads and electricians were great. The electrician explained the system fully before they left and all the rubbish, cardboard boxes etc was left tidy. The rubbish was picked up after the scaffolding went down.
UKEM completed all the necessary paperwork and communication with the electric board so we had absolutely no stress having to do applications as it was all done for us. All relevant paperwork and certificates were sent to us very quickly.
Afterwards the company were really helpful with any queries and thank you to Sarah and Chris also for your swift and helpful responses.
Both my Dad and I are super, super pleased with the product and instillation. The staff we have dealt with throughout the whole process are an absolute credit to the company who like I said in the title would highly recommend.
Thank you very much 😁
April 16, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Sally,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that both you and your father had such a positive experience with our team during the solar panel installation.
Your kind words about Luke, Wayne, and the entire installation crew are greatly appreciated. We take pride in providing helpful and patient service, especially for our customers with unique needs. It's wonderful to know that the process was stress-free for you both.
Thank you for recommending us so highly! We hope you enjoy the benefits of your new solar panels for years to come.
Best regards,
UKEM Customer Service
Helpful, professional and reliable.
I’m thrilled and very grateful for my heat pump installation, good bye cold house😃.
The whole UKem team were all very helpful and all well-versed in their field, from my first contact with Customer Care through to the Installation team, who were excellent, doing a brilliant job without disrupting my home anywhere near as much as I’d feared.
Everyone involved was always able to explain, advise, listen to my concerns and act on them, they were all helpful beyond my expectations.
If you’re thinking about it…. go for it!
April 17, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Pauline,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your heat pump installation has had such a positive impact on your home. It's wonderful to know that our team across Customer Care and Installation provided you with helpful, professional service and addressed your concerns effectively.
Your kind words motivate us to continue delivering excellent service. We're glad to hear you felt supported throughout the process and that your home disruption was minimal.
Thank you again for your heartfelt feedback. We truly appreciate it!
Best regards,
UKEM Customer Service
Absolute joke of a company
Absolute joke of a company! Called me 4 weeks ago to tell me I had been approved for gettin an air source heat pump and solar panels, to then call me today and say that I am no longer able to get it! Disgrace of a company
April 28, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
We are sorry to hear that you feel disappointed with your experience and understand your frustration following the outcome of the survey.
Following a more detailed technical assessment of the property, it was unfortunately determined that an air source heat pump installation would not be suitable at your address. As the property is an upper-level flat, there is no appropriate location for the heat pump unit to be safely situated. In addition, any required flow and return pipework would need to be installed onto a neighbouring wall, which would not be recommended.
We would also strongly advise against wall mounting a heat pump in this type of property due to potential servicing and maintenance difficulties, possible impacts on manufacturer warranties, and the likelihood of vibration and noise causing disturbance to neighbouring properties, which could lead to complaints in the future.
While we appreciate this outcome is disappointing after the initial approval stage, the survey process is carried out to ensure any proposed installation is both technically suitable and compliant before works proceed. We apologise for the frustration caused and thank you for your feedback.
Thanks
The UKEM Group Ltd
UK Energy Management are a great…
UK Energy Management are a great company,super helpful and super efficient. I am very grateful to them for my brand new and modern night storage heaters! Thank you!
April 26, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Marion,
Thank you for your fantastic 5-star review! We are thrilled to hear that you found UK Energy Management to be helpful and efficient. It’s wonderful to know that you are enjoying your brand new and modern night storage heaters.
We truly appreciate your kind words and support. Your satisfaction is our top priority, and we're glad we could assist you in improving your home's energy efficiency.
Thanks once again for choosing UKEM! Please feel free to share your experience with others who might benefit from our services.
Best regards,
UKEM Customer Service
John k visited to do a complete…
John k visited to do a complete installation for us of a new boiler. Was amazing service from start to finish. Explained everything. Excellent top quality job. Would recommend !
April 23, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Lindsey,
Thank you for your fantastic 5-star review! We're thrilled to hear that John provided amazing service during your new boiler installation and explained everything clearly. It’s wonderful to know that you’re satisfied with the high-quality job done.
Your recommendation means a lot to us, and we truly appreciate your feedback.
Thank you once again for choosing UKEM, and please feel free to share our details with anyone who might benefit from our services!
Best regards,
UKEM Customer Service
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish.
Quality of the work is A1 and all the staff were polite, friendly and super efficient.
Very pleased overall.
April 20, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Annette Griffin,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you found our service to be absolutely outstanding from start to finish. It's wonderful to know that our team's politeness, friendliness, and efficiency made a positive impact on your experience.
We truly appreciate your feedback and will ensure it is shared with our staff. Your satisfaction is our priority, and it's feedback like yours that inspires us to keep doing our best.
Thank you once again for choosing UKEM. We hope your energy efficiency improvements bring you lasting benefits!
Best regards,
UKEM Customer Service.
Fabulous jobs done and great lads!
My elderly mum had her house insulated and a new boiler fitted which was something she was a little anxious about as she is elderly and not been well. She need not have worried. The first team who completed the cavity work and roof insulation were brilliant and worked so hard all day. The work was finished on time and everywhere left clean. The second team who completed- Darren and his nephew - removed her old boiler and fit her new one. They did such a fab job and worked solidly all day to get it finished for her. Darren and his nephew explained everything so well to mum and were very patient with her when she didn’t understand something. Please pass on our thanks to both teams we really appreciate the work they did and how they did it.
April 13, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Louise Cooper,
Thank you so much for your fabulous 5-star review! We are thrilled to hear about the positive experience your mum had with our insulation and boiler installation teams.
We're especially pleased that our team members were able to explain everything clearly and help ease her anxieties. Your appreciation will certainly be passed on to Darren, his nephew, and the rest of the teams involved.
Thank you for your kind words and for choosing UKEM to improve your mum's home's energy efficiency. We truly value your feedback!
Best regards,
UKEM Customer Service.
Everyone of the team who came to my…
Everyone of the team who came to my home was absolutely brilliant. I can't thank them all enough p.s and not forgetting the office staff they been so helpful THANKYOU
April 16, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Marlene Tunningley,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you found our team to be brilliant and that our office staff was so helpful.
Your kind words mean a lot to us as we strive to provide exceptional service to all our customers.
Thank you once again for your feedback, and please do spread the word about UKEM to your friends and family!
Best regards,
UKEM Customer Service
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