Genuine status update and ease of shopping. Although item wasnt available in the nearby stores, prompt and smooth internal sourcing (although its pretty common practice everywhere) but i liked it. Tha... See more
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It was easy to find on line and ordering via the collection system works fine .
La i en click on collect ca kl 8,30 fick en SMS att den var klar att hämta ..allt innan Thansen Landskrona öppnade
Ordered kids cars that were on sale, got an sms that the order is cancelled because cars are not in stock. Well the cars are still on the web shop and possible to buy all this time. How bad this can... See more
Company replied
Company details
- Car Accessories Store
- Auto Parts Store
- Bicycle Store
- Bike Accessories Store
- Mobile Home Supply Store
- Motorcycle Shop
About thansen.se
Written by the company
Rikstäckande butikskedja och en av Sveriges största webbutiker.
- Snabb och effektiv leverans
- 365 dagars returrätt
- Byte i våra butiker över hela landet
- Click&Collect - hämtning efter 30 min.
Hos thansen sätter vi en ära i att erbjuda våra kunder en fantastisk upplevelse – varje gång.
Written by the company
- Snabb och effektiv leverans
- Vi levererar dina varor snabbt och effektivt, så att du kan ha dem inom några dagar efter beställningen.
- Click & Collect
- Beställ online och hämta dina varor i butiken redan inom 30 minuter med Click & Collect i en av våra många butiker.
- 365 dagars returrätt
- Hos thansen har du hela 365 dagars returrätt, så att du kan känna dig trygg och ha gott om tid att bestämma dig. Skulle du behöva byta en vara kan du enkelt göra det i en av våra många butiker runt om i Sverige.
- Historien om thansen
- thansen grundades i Danmark 1991. Sedan dess har det gått snabbt och idag har vi butiker över hela landet och en nätbutik med mer än 250 000 produkter i lager. Den första thansen-butiken i Sverige öppnade 2022, och även här har vi växt oss starka, med butiker över landet och en lika stor nätbutik.
Contact info
Trelleborgsvägen 14, 214 32, Malmö, Sweden
- +46 084 031 20 00
- thansen@thansen.se
- www.thansen.se
4.2
Great
4K reviews
Asks customers to review
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Excellent service and communication
April 27, 2025
Good service and prompt support when i…
Good service and prompt support when i called/messaged via their website.
March 18, 2025
They are great and very cooperative and…
They are great and very cooperative and respectful. The delivery was easy and fast. I recommend to buy from them.
February 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Misleading stock status
I specifically ordered goods that were in stock. When the order was placed the estimated delivery time was jumping between over one week and over six weeks. I called and asked if this was correct. The employee said that the items were in stock and also available in several stores. He advised to wait and said that it would probably be delivered in a week.
At the end of the next day the items were still not handed over for shipment. I called again and another employee told me that the items were not in stock even though the website said they were in stock.
I asked if the employee could not call to the store with the items in stock and have them ship the items. She said she could not call any stores. So far for excellent customer service....
She also said that the items were not in stock while they were still marked as in stock on the website. It was not possible for customers to see this.
In the end I had to cancel the order and order them somewhere else to receive them in time. Only now with even less time left before I needed the items.
No apology or whatsoever from the company.
February 10, 2025
Unprompted review
Reply from thansen.se
Hi Aniel,
Thank you for your review.
You placed the order 09/02.
In your order confirmation we confirmed delivery 17/02.
We do have it in stock, so the delivery date would have held up.
I apologize for the misinformation, that you unfortunately got, when you called us.
Best regards,
William
thansen
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