tado° Reviews 

Having spent a fortune on this product. I absolutely hate it. It consumes batteries and needs the expensive lithium ones too! It keeps losing connectivity CONSTANTLY. It doesn’t reach all around my house. The app is really annoying with the gps GEO tracking. The added features on the app ARE NOT FREE. irs been a complete disaster and on top of all this the support is worse than CRAP. SORRY TADO BUT IVE LOST LIFE DAYS I WONT GET BACK. I’m switching to HIVE

Brought in a sale (£50 ish) and it's one of the best purchases... I had NO experience in fitting it, so reached out to Tado for support, this was given by Leon and then Cyril (via email) and they were SO HELPFUL they gave me all the support needed, honestly with there support and guidance it was a breeze to install / fit... Honestly if your considering one, just do it 👍

Tado has one of the best customers support team (online / email) the also offer live video call support to help with the installation (chargeable) but not expensive... I didn't need that as the online support was just great ... Well done Taco ... Excellent all round 👍

Reasonably easy to install to a hot water and central heating "Y plan" system. The App is easy to use and very adaptable and functional. People complain that the subscription takes away the important elements , i disagree, its just fine and is laid out very well. Its great to control the heating even when away from home and input as many time slots as needed ...and "off" times can be minimum temperature instead.
Note : Ive used a starter kit with no rad valves or remote temperature sensors so cant comment on those.

Really enjoy having the tado. Its made it so much easier to control heating and being able to control it with my phone is a massive bonus. Having had a traditional turn style thermostat prior this is massively more convenient. I think its excellent value for money and looks very sleek and modern. My boiler is over 10 years old but instalation was straight forward. Too early to tell if its saving me any pennies but regardless im delighted with it.

Works well with our simple combi system. Easy to operate. We don't use the AI option.

Having moved house I had a new gas boiler fitted and our heating engineer installed a Tado thermostat. Phone connectivity was poor at first until I installed a WiFi range extender next to the controller. But then I discovered the real problem with Tado, no way of setting your heating when you go away so it switches back on ahead of your return.
We have just come back after a couple of nights away and the house is freezing. Because I forgot to login on my phone this morning before the long drive home to switch it on.
At my previous address I had a Heatmiser nano and just set it to switch back on at a given date and time ready for our return home. Worked a treat, home to a warm home every time.
Tado do offer this facility for a subscription saying it is Ai functionality!
Yes Ai functionality for something that is a basic setting, no artificial intelligence required. What nonsense.
I feel ripped off and plan to get the tado replaced by a decent thermostat on my next service.

Sonja was super-helpful and had clearly researched the issues that I had noted before the live video call.
The follow-up summary email was also great. Thank you Sonja!

Les valves thermostatiques sont très bien conçuus : facile à installer et à utiliser. Le thermostat est facile à installer, mais la documentation de l'application est un peu faible concernant l'OpenTherm.

I have inherited the tado system I own from when I moved into my current house. Setting up the tado was not a pleasant experience in the slightest. The customer service is painfully slow and did not solve any issues. They have no phone number and if you do want an issue solved they charge a large amount with no guarantee of fix of their product. I had to call as an installer just to get the hot water turned on in my own house.

Now come winter the app will not turn on the heating and without specific details as to the unit I have (which I can't obtain as it is not named in the app even though it is registered) I can't get through the automated chat bot and get to a real human to have a conversation with unless of course you are willing to pay an extortionate fee with again no guarantee of a fix within an hour.

Ridiculous API throttling and subscription greed

Tado's 100 API request limit is an absolute joke. I've already paid a premium for these thermostats, and I'm certainly not paying another £4 a month just to use the bloody things properly.

I seriously doubt 1,000 API requests would cost Tado even 1p a month, yet they've imposed ridiculous throttling that cripples smart home integrations. This feels less like a genuine technical limitation and more like an attempt to squeeze recurring revenue out of existing customers.

The thermostat battery compartments can also be absurdly tight, making simple battery replacements unnecessarily frustrating.

Decent hardware ruined by greedy business decisions. Stop crippling products people have already paid for.

can not set this up. arranged a call at £50 and they never showed up. Very poor service. Still without heating.

I find the system was easy to both fit and set up. It's well thought through and covers all the basics required. The Home and Away seems to work well. I would have liked a permenant display of the actual temperature and the set temperature, but you do get that when you press the button on the control unit and in the app.

Tado is a company that excels at treating its customers like trash, by either removing features, moving goal posts and putting features behind paywals or gaslighting customers.

Every few months they do something to aggravate their users their terrible company is obviously in financial trouble they keep removing features or shutting down forums etc but they always have an excuse.

The company is so greedy they make everything be reliant on the cloud when a heating system has no need to be 100% cloud reliant. They will claim they support local but the truth is there is no local support for hot water, setting to auto or battery life.

Its best to NEVER invest in this company because every few months they want to turn your investments into paper weights.

To top it off they also like to try and get reviews taken down as they don't like the bad publicity that they themselves create with their "ideas".

Makes a huge difference in controlling the heating

Excellent execution. Does not over complicate the function. Excellent app and. HomeKit integration

Definitely look for another system.

Unreliable system and terrible customer support

I’m incredibly frustrated with Tado. The system repeatedly disconnects, and I’ve just wasted another 30 minutes of my Sunday morning trying to get it working again.

What makes it even worse is how difficult it is to get hold of anyone for help. When you’re dealing with something as essential as your heating, you should be able to speak to someone when things go wrong.

The whole point of a smart heating system is convenience, but Tado has been anything but convenient. Instead, I’m constantly having to troubleshoot problems that shouldn’t be happening in the first place.

Very disappointing, and I wouldn’t recommend it.

Great product wish they had there own installers

Is it a set up Great Control of all your heating brilliant system really

Excellent room-by-room heating control

I’ve been using tado° for around a year, and my current setup is tado° X with smart radiator valves throughout the house, including the bathroom.

Living in an older cottage, being able to set different temperatures and schedules for each room is particularly useful. It gives me much more control over when and where I heat the house, with the flexibility to adjust things through the app.

There was some extra work involved in getting OpenTherm working with my Worcester Bosch boiler. Clearer guidance on boiler compatibility and the more advanced settings would be helpful, particularly for anyone wanting to get the most from their system.

Overall, I’m very pleased with the control and flexibility tado° offers and would happily recommend it to friends and family.

Great, informative and knowledgeable staff.
Highly recommended!