vicky was so, so helpful and was so friendly, she said she would contact DPD about the late delivery, sadly I haven't heard back but I blame DPD, after I told all my friends that order is delivered ne... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time using this company. Excellent service, very efficient and fiendly. Purchased a humidor box for my son, beautiful and well made. Very well packed and arrived next day as stated. I would defi... See more
Company replied
Made my first order this week. Very pleased with the companies approach to confirming age for initial purchase and communications. Good choice of cigars on their website and order was quick, well pa... See more
Company replied
I am not a regular Cigar smoker. For me, it's a once-or-twice-a-year, special-occasions thing. But Smoke-Kings website made finding and purchasing the right cigar for me very easy. Fast delivery, frie... See more
Company replied
Company details
About Smoke-King Online Tobacconist
Written by the company
Welcome to Smoke-King, the online tobacconist stocking the biggest range of Cigarettes, Pipe, Hand Rolling and Tubing Tobacco, Cigars and more.
Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.
You can shop in confidence that our products are genuine, with all taxes and duty paid.
We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.
We're proud to be rated #1 in the Tobacco category on Trustpilot.
Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.
You can shop in confidence that our products are genuine, with all taxes and duty paid.
We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.
We're proud to be rated #1 in the Tobacco category on Trustpilot.
About Us
Written by the company
- Exceptional Customer Service
- We would love to hear your feedback so that we can continue to offer the best customer service.
Contact info
Unit E2 Otley Mills, Ilkley Road, Otley, LS21 3EE, Leeds, United Kingdom
- 0113 2177723
- enquiries@smoke-king.co.uk
- www.smoke-king.co.uk
4.9
Excellent
38K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I would highly recommend this company
I would highly recommend this company. They are professional, friendly and look after their customers.
November 5, 2026
Unprompted review
all sorted create Produkt
October 3, 2026
Exceptionally understanding and…
Exceptionally understanding and helpful.
A pleasant, cheerful conversation.
All good.
Kindest regards,
Jeffrey
November 5, 2026
Unprompted review
Fast delivery and great communication
Fast delivery and great communication. Highly recommended
October 22, 2026
Unprompted review
Excellent service
Excellent service, high-quality goods, and professional conduct.
November 5, 2026
Unprompted review
Great help from None if I heard…
Great help from None if I heard correctly. Good service with no rush
November 5, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We are very pleased with smoke Kingdom…
We are very pleased with smoke Kingdom we have used them before and will be using them again. No complaints what so ever
October 8, 2026
Reply from Smoke-King Online Tobacconist
Hi Malcolm,
Thanks so much!
Lovely to hear you've been happy with your orders.
It's great to have you back, and we look forward to serving you again!
Abbi
Smoke King
Efficient with cigars nicely packaged…
Efficient with cigars nicely packaged to maintain them.
October 29, 2026
Reply from Smoke-King Online Tobacconist
Hi Philip,
Thanks for the great feedback!
Glad you were happy with the service and that your cigars arrived safely packaged and in good condition.
Abbi
Smoke King
Newbie smoker
Have only smoked one cigar but it was a good smoke for a beginner, the website is excellent offering good advice on the cigars I purchased. The cigars were well packaged and quick delivery. The only downside was paying extra to get the items delivered when I was in .but overall very good experience.
October 29, 2026
Reply from Smoke-King Online Tobacconist
Hi Jason,
Thanks for the lovely feedback!
Great to hear you enjoyed your first cigar and found the advice on our website helpful.
Glad everything arrived quickly and safely packaged. We understand the postage cost can be frustrating, but we're pleased you had a good experience overall!
Abbi
Smoke King
Very helpful
Very helpful, website easy to navigate.
Cigars excellent.
Very quick delivery. Would use again.
November 4, 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hi Jennie,
Thanks for the lovely review!
Glad you found the website easy to use, enjoyed the cigars and received your order quickly.
We look forward to seeing you again!
Abbi
Smoke King
Reply from Smoke-King Online Tobacconist
Hi Mark,
Thanks for the lovely feedback!
Glad everything went smoothly.
Abbi
Smoke King
Amazing customer service
Amazing customer service. I would definitely recommend Smoke-King.
November 5, 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hi Mr Helliwell,
Thanks so much! Great to hear you were happy with our service.
Abbi
Smoke King
Reply from Smoke-King Online Tobacconist
Hi David,
Thanks for the feedback!
Glad your order arrived quickly. We hope to see you back again soon, and we'll always do our best to keep our prices competitive!
Abbi
Smoke King
Yet another delay via DPD.
Yet another delay via DPD.
Echo previous review ...consider courier change.
Really poor Smoke King.
November 4, 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hi Brian,
We're sorry to hear you've had another delay with DPD. We understand how frustrating this must be, especially when it's happened before.
We do take feedback like this seriously and will pass your comments on to the team.
Apologies again for the inconvenience.
Abbi
Smoke King
Great experience From order to…
Great experience From order to delivery.
Would recommend
October 28, 2026
Reply from Smoke-King Online Tobacconist
Hi John,
Thanks for the great feedback!
Glad everything went smoothly from ordering to delivery.
Abbi
Smoke King
Excellent service
Competitive prices and very prompt dispatch and delivery. Thank you
November 4, 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hi David,
Thanks for the lovely feedback!
Glad you're happy with our prices and how quickly your order arrived.
Abbi
Smoke King
Best tobacconist I've ever used
Best tobacconist I've ever used! They offer and do provide a very personable experience and as someone who mainly smokes cigars rather than anything else, the range they have available, and their Cigar of the Month they do too, allows me to diversify my tastes and experience new flavours without having to pay a fortune unlike other places! They're also extremely helpful and friendly too with any queries. Highly recommend!
November 4, 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hi Alex,
Thanks so much for such a lovely review!
It's great to hear you're enjoying our cigar range and Cigar of the Month.
We love helping customers discover something new, so it's lovely to know you're enjoying trying different cigars.
Thanks for the recommendation!
Abbi
Smoke King
Great selection and fast shipping
Great selection and fast shipping. Recommendation service on site is excellent if not sure or fancy something new.
November 2, 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hi Chris,
Thanks for the great feedback!
Glad you're enjoying the selection and finding our recommendations helpful when you're looking to try something new.
Great to hear your order arrived quickly too!
Abbi
Smoke King
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