The shipping and communication have been well above expectation. Perfectly excellent so far. I cannot speak to its effectiveness yet because I have not used it long enough to see any results. This... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just received the facial night cream and what I can say at this moment is my face feels softer and I don’t know if it has taken effect yet. I can probably have a better reply after a couple of week... See more
Company replied
I suppose I had higher expectations of overnight miracles. However I have noticed a difference in my deep wrinkles on my forehead are not as deep as was before using product. I’m 73 and my sees the d... See more
Company replied
I like how you maintain a line of communication with your customers. You have delivered on your promises and timetable for product delivery. The product itself seems to be very good, easy to use and... See more
Company replied
Company details
Written by the company
SerlinoLab is an Italian men's skincare brand. Every product is formulated and made in Italy, inside a family-owned lab active since 1987. Our formulas are designed exclusively for men who want to look sharp, rested, and younger than their age. SerlinoLab reviews on Trustpilot show real results from real men — fewer wrinkles, firmer skin, and a more rested look from the very first weeks. Read SerlinoLab Trustpilot reviews to see why thousands of men have made the switch.
Contact info
Roma, Italy
- info@serlinolab.it
- www.serlinolab.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best product I have ever used
The best product I have ever used! I noticed clear results within a day using! I ordered 6 more! I highly recommend!!!!
July 8, 2026
My experience with Serlino Lab has been…
My experience with Serlino Lab has been wonderful. I highly recommend them.
July 22, 2026
Unprompted review
Customer support
I just recieved my products. Unfortunately, there was a slight mix up in the order. I sent them a note on a a Friday night and it was fixed by Monday morning. So impressed when a company stands behind their product and process and puts the customer first. Thanks!
July 17, 2026
Unprompted review
Love the smooth non greasy texture of…
Love the smooth non greasy texture of the face cream!!
July 12, 2026
Unprompted review
The staff was very responsive in…
The staff was very responsive in checking my order and updating my e-mail address. I received the product in timely fashion.
July 11, 2026
Unprompted review
I just received my order and only used…
I just received my order and only used just once, so a review of product isn’t valid. I can say that response to my questions has been answered quicker than normal and the answers has been personal and not a generated response. I look forward to my future reviews of Serlino lab with optimism
July 10, 2026
Unprompted review
Great high quality product
Great delivery and online support. It’s my second day using the face and neck night cream. Already my skin feels soft and more hydrated. It’s 100°F (feels like), so this is great. I’ll post in a month once I’ve used it for a month.
July 10, 2026
Unprompted review
I've had a failure to deliver
I've had a failure to deliver. Still waiting for my first order.
July 5, 2026
Unprompted review
Reply from SerlinoLab
Hi Thomas,
We're very sorry for the delay with your original order.
We're pleased to confirm that your replacement package is on its way to you. We appreciate your patience and understanding, and we hope it reaches you as soon as possible.
If you have any questions or need any further assistance, please don't hesitate to reach out.
Love it!!!
Love, love, love this product. It took a couple of weeks for the results to become noticeable (which is expected per the product information), but when it did...WOW!!! Turkey neck-reduced, eye bags-reduced, even the frown lines on my brow are diminished. I can't wait for them to introduce a line of daytime products!!!!
July 9, 2026
Unprompted review
It appears to be working
I really haven't used anything at all before, but the message on the product has been consistent. It appears to be working but will not really know until I am at the six week mark. At this time I have been using the eye cream and facial moisturizer for almost 3 weeks.
July 9, 2026
Unprompted review
Reply from SerlinoLab
Dear Rob,
Thank you for taking the time to share your experience with SerlinoLAB®.
We are delighted to hear that your first experience with a dedicated skincare routine has been a positive one so far and that you are already seeing encouraging signs after nearly three weeks of using the Eye Cream and Facial Moisturizer.
We also appreciate your balanced approach. Three weeks is still relatively early to fully evaluate the long-term benefits of a skincare routine, and consistency is often the key to achieving the best possible results. We hope that, as you approach the six-week mark and continue your daily routine, you will notice even greater improvements.
Thank you once again for your trust in SerlinoLAB®. We look forward to hearing about your progress and hope your experience continues to exceed your expectations.
Kind regards,
Team SerlinoLAB®
I can see little result so far.
I can see little result so far.
It still early.
I hope I’m putting it on right.
I rub it into my turkey neck until the moisture is gone.
July 9, 2026
Unprompted review
Reply from SerlinoLab
Dear Nick,
Thank you for sharing your feedback and for giving our products a try.
We're glad to hear you're continuing the treatment and understand that, at this early stage, you may only be seeing limited results. With anti-aging skincare, improvements often become more noticeable with consistent use over time.
Regarding your application, you're using it correctly. Gently massaging the product into the neck area until it is fully absorbed is the recommended method. We also suggest applying it consistently every day to achieve the best possible results.
We hope you'll continue to see further improvements over the coming weeks. If you have any questions about your skincare routine or would like personalized advice, our customer support team will be happy to assist you.
Team SerlinoLAB
Seeing results already
I have only been using product for a week, and I am already noticing a difference with my skin. Skin is definitely brighter and wrinkles less prevalent. I know it is still early but great first impression!
July 8, 2026
Unprompted review
The face and eye lotion makes my skin…
The face and eye lotion makes my skin feel great. I love how the eye lotion has the metal applicator, it’s very soothing on my face.
July 8, 2026
Unprompted review
I've had my creams now for 3 weeks and…
I've had my creams now for 3 weeks and really love the way they feel. Lightweight and hydrating. My skin looks so glowy and supple. I just ordered more to stock up on their sale.
July 8, 2026
Unprompted review
Reply from SerlinoLab
Dear Fernando,
Thank you very much for sharing your wonderful experience with SerlinoLAB®.
We are truly delighted to hear that, after three weeks of use, you are already enjoying the feeling of your skin: lightweight, hydrated, glowing, and more supple. Knowing that you appreciated both the texture and the overall results of our creams is a great satisfaction for our team.
We are also very happy to know that you decided to reorder and take advantage of our offer. Your continued trust means a lot to us and confirms that SerlinoLAB® has become a valuable part of your skincare routine.
Thank you again for your support, your kind words, and for choosing SerlinoLAB®. We look forward to continuing to be part of your skincare journey.
Kind regards,
Team SerlinoLAB®
This is good stuff
This is good stuff. Being 62 and just starting on my face care journey. My girl is using it also.
It is expensive tho and I need sales to buy. Missed the 4th July sale I really wanted. Got busy and forgot. I would rate product 5 stars. Packaging delivery needs some help in my area.
July 6, 2026
Unprompted review
Reply from SerlinoLab
Dear Brett,
Thank you very much for taking the time to share your experience with SerlinoLAB®.
We are truly happy to hear that you are enjoying our products and that they have become part of your skincare journey. It is wonderful to know that, at 62, you have chosen to start taking care of your skin with our routine, and we are especially pleased that your partner is enjoying the products as well.
We sincerely appreciate your 5-star rating and your honest feedback. We understand that skincare is an investment, and we are always committed to offering opportunities and promotions that allow our customers to continue their routines with greater convenience. We are sorry you missed the 4th of July offer, but we hope you will have the chance to take advantage of future promotions.
Regarding packaging and delivery in your area, thank you for bringing this to our attention. Your feedback is very important and will help us continue improving every aspect of the customer experience.
Thank you again for your trust, your support, and for choosing SerlinoLAB®.
Kind regards,
Team SerlinoLAB®
The products are very well made and…
The products are very well made and suit my skin leaving it moisturized and firm.
I'm very fond of the eye balm. It's the firs time in 40 years that I have found something that makes my eyes look better and fixes my lines.
The moisturizer is wonderful. It does what it's supposed to and works very well.
July 3, 2026
Unprompted review
Reply from SerlinoLab
Dear Michael,
Thank you very much for taking the time to share your wonderful experience with SerlinoLAB®.
We are truly delighted to hear that our products suit your skin so well, leaving it moisturized, firmer, and with a healthier appearance. It is especially rewarding to know that our Eye Balm has made such a positive difference for you, particularly after many years of searching for a product that meets your expectations.
Your words about seeing an improvement in the eye area and appreciating the results of our Moisturizer mean a great deal to us. We work every day to create effective, high-quality skincare products that can become a valuable part of our customers' routines.
Thank you again for your trust, your kind feedback, and for choosing SerlinoLAB®. We are grateful to be part of your skincare journey.
Kind regards,
Team SerlinoLAB®
Excellent and well packaged
Excellent and well packaged. Arrived on time because I was on my last bottle. The product seems to be working. It takes time to see some results. That’s why I purchased more of the face cream. I would recommend if you can create a product that is more aggressive for the wrinkles on the forehead. Thank you!
July 2, 2026
Unprompted review
Reply from SerlinoLab
Dear William,
Thank you very much for sharing your experience with SerlinoLAB®.
We are delighted to hear that your order arrived on time, was well packaged, and reached you just when you needed your next bottle. Knowing that you chose to continue your journey with our Face Cream is a wonderful compliment and a great sign of your trust in our products.
We truly appreciate your balanced feedback regarding results. Skincare requires consistency and patience, and as you correctly noted, visible improvements often develop gradually over time with regular use.
We also thank you for your valuable suggestion regarding a more targeted approach for forehead wrinkles. Feedback like yours is extremely important and helps us better understand our customers' needs as we continue to improve and develop new solutions.
Thank you again for your trust, your recommendation, and for choosing SerlinoLAB®.
Kind regards,
Team SerlinoLAB®
Excellent products!!!
I'm using this treatment since last week of May 2026. Excellent products, works great, visible results after 2-3 weeks of treatment. The skin is younger and continue to improve with the treatment also for the eyes contour. These products are 10/10. Alex 😎👍
July 2, 2026
Unprompted review
Reply from SerlinoLab
Dear Alex,
Thank you so much for taking the time to share your wonderful experience with SerlinoLAB®.
We are truly delighted to hear that, after starting your skincare routine in late May, you began noticing visible improvements within just 2–3 weeks. Knowing that your skin appears healthier, more youthful, and continues to improve with consistent use—including the eye contour area—is incredibly rewarding for our entire team.
Your enthusiastic feedback and your 10/10 rating mean a great deal to us. Comments like yours inspire us to continue developing high-quality skincare products and providing the best possible experience for our customers.
Thank you once again for your trust, your kind words, and for choosing SerlinoLAB®.
Kind regards,
Team SerlinoLAB®
Terrific Customer Service
The Serlino Labs products are fantastic. Their willingness and ability to swiftly resolve customer service issues was a nice surprise. I am a repeat customer and they know their quality products will keep me returning.
June 30, 2026
Unprompted review
Reply from SerlinoLab
Dear Jack,
Thank you very much for sharing your wonderful experience with SerlinoLAB®.
We are truly delighted to hear that you enjoy our products and that our customer service exceeded your expectations. Providing prompt, effective, and genuinely caring support is one of our highest priorities, so it is incredibly rewarding to know that our team was able to resolve your issue quickly and leave such a positive impression.
It means even more to us to know that you are a returning customer. Your continued trust is the greatest compliment we could receive and motivates us to keep delivering both high-quality skincare products and the level of service our customers deserve.
Thank you once again for your loyalty, your kind words, and for choosing SerlinoLAB®.
Kind regards,
Team SerlinoLAB®
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.