Great handling of items and superb experience of ordering from different websites. Warehouse team works efficiently and points out even minor mismatch in products for the safety of customer. they hand... See more
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Review summary
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Superbuy helps me buy items directly from Chinese sellers that I otherwise wouldn't be able to buy, even from second hand apps like Xianyu. Their shopping agents always process my orders quickl... See more
Superbuy is awesome! Ordering was super easy, and I loved how they kept me updated the whole time. My package came quickly, packed really well, and everything was exactly as expected. Customer service... See more
Superbuy has Made shipping from China possible, in such an easy and efficient way! I've overall had a great experience, nothing lost, nothing broken, and comminication often comes easy and super hel... See more
Company details
Written by the company
Superbuy is a trusted Chinese purchasing agent, which can help global customers buy from Taobao/Tmall/JD. Surprisingly, their service is totally free!
Contact info
China
- www.superbuy.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Absolutely unacceptable.
Absolutely unacceptable.
I spent around 1,600 DKK on clothing, the money was taken from my bank account, and now the entire order has simply disappeared from my account.
No order. No package. No order history. No explanation.
It is honestly ridiculous that a company can take a customer’s money and then leave them with absolutely nothing showing in the app as proof that the order even exists.
This is not a small issue. When you are dealing with people’s money, your payment and order system needs to work properly. Customers should not have to panic and contact support just to find out where their paid order went.
Right now, I have paid a large amount of money and have nothing to show for it.
I strongly recommend that people think twice before using this service. I would not trust this platform with my money again unless this is properly resolved.
I will update this review if they fix the issue, but at the moment this experience deserves nothing more than 1 star.
September 6, 2026
Unprompted review
Great experience and great communication
I was concerned trying this out for the first time, but I've ordered and had delivered six packages at this point, and the team is very communicative and willing to help if you have any questions or if you need any alterations done, and it's been wonderful. I even for the most recent package commissioned a wig for a cosplay and the team has been wonderful in terms of liaisoning communication between me and the seller.
The biggest advice I can recommend is if you ever do have any problems, reach out proactively. That's been what's helped me be successful and utilize the site better.
August 26, 2026
Unprompted review
They really caring about their…
They really caring about their customers sooo much and thanks to tommy from reddit team he is the best guy 🙏👑
August 17, 2026
Unprompted review
the top-up system is bs
the top-up system is bs , i top-up 115 usd with my card , and right after i minute i see a withdrawal request even tho i didn't demand one , the withdrawal request was for 690 cny even tho 115 usd means 775
August 14, 2026
Unprompted review
Reply from Superbuy Shopping
Dear customer,
We sincerely apologize for the confusion and concern caused.
When a credit card top-up is intercepted by the third-party payment processor's automated risk control system, the transaction cannot be completed. To safeguard your funds, the system automatically triggers an immediate refund/reversal (displayed as a withdrawal request in your account) back to your card. Superbuy does not initiate unauthorized withdrawals.
Please rest assured: if the transaction was indeed blocked by risk control, the full amount will be credited back to your original payment card.
As international refunds take a few business days to process, please allow some time for your bank to update. If you need us to verify the status or provide a transaction statement, please email your username to care@superbuy.com, and our team will assist you right away!
Best regards,
The Superbuy Team
Great Service
Everything always works. Fast Times and the only Agent that’s been up for so Long with no issues.
August 12, 2026
Unprompted review
Scam: Weight Doubled After Payment!
I already paid shipping for 3 shoes, but now you claim the weight doubled and demand more money? This is impossible and ridiculous. The items were already weighed! Stop the bait-and-switch.
I demand you cancel this shipping order and refund my money immediately. Unacceptable practice.
August 2, 2026
Unprompted review
Reply from Superbuy Shopping
Dear customer,
We sincerely apologize for the confusion and frustration caused by the shipping fee adjustment.
Please rest assured that Superbuy never engages in hidden charges or bait-and-switch practices. The fee adjustment typically happens due to Volumetric Weight (Dimensional Weight). When additional items (such as shoes) are added, the overall package dimensions increase significantly. Major international carriers calculate freight based on whichever is higher: the actual weight or the volumetric weight (Length x Width x Height / divisor).
To help us verify the exact charges for your shipment, please send your parcel PN number to care@superbuy.com. Our service center team will check the detailed billing breakdown and parcel dimensions for you right away.
Best regards,
The Superbuy Team
Probably one of the worst forwarding…
Probably one of the worst forwarding services i've used . Because all the payment options are so limited for US customers. CC/Debit payments are blocked on their end due to a "suspicious transaction" even after you've gone through the trouble of allowing it through your bank.
Now I've got a refund balance that I can't use unless I top it up using one of their bank transfer services, which might be even be overfunded since shipping is just an estimate then I'll have more left over money in my account.
August 9, 2026
Unprompted review
Reply from Superbuy Shopping
Dear user,
We are truly sorry for the frustrating payment experience you've had. We completely understand how annoying it is to deal with card declines and worries about leftover balances.
Please rest assured that Superbuy values transparency and safety:
Card Declines: In most cases, card declines occur because the transaction triggers the risk control system of the third-party international payment processor, rather than a restriction imposed directly by Superbuy. If your card was flagged, our team can assist in verifying your account so you can pay via CC/Debit smoothly.
Account Balance & Refunds: Any unspent balance in your Superbuy account can always be withdrawn back to your original source at any time. You never have to worry about your money being trapped.
Please contact us directly at care@superbuy.com with your account details. Our customer service team will look into your payment block and help you manage your balance right away!
Good Detail and Service
Amazing service and detail + transparency with everything. It clearly stated costs, told me where my order was at all times throughout the delivery process, and they provided good quality photos of my shirt that I ordered before shipping it out from the warehouse. There are a lot of sketchy scam chinese shipping agents but from my experience I can thankfully confirm I didn't get scammed and that this is actually a legit one.
August 6, 2026
Unprompted review
Vague wording, botted reviews
Yeah its trust worthy but they're vague with their wording, specifically about how the difference in shipping cost is refunded to you. Mainly the fact that the difference is kept in your account as credit instead of being refunded to your card. Also, if you can't tell, almost like every other review on here is botted.
August 1, 2026
Unprompted review
Reply from Superbuy Shopping
Dear Customer,
Thank you for sharing your candid feedback. We deeply apologize for any confusion or frustration caused by our shipping deposit system and our refund policies.
We would like to gently clarify how the shipping process and refund policy work at Superbuy:
1. Shipping Deposit & Balance Refund Policy:
When submitting a shipping order, the fee is initially estimated based on the volume and weight calculated at that moment. Once your parcel is packed, weighed, and processed by the courier, any excess shipping deposit will be automatically refunded to your Superbuy account balance. Please rest assured that this balance credit is not locked—you can submit a withdrawal request at any time to refund the money directly back to your original payment method/card, or keep it for future usage per your preference.
2. Authentic Customer Feedback:
We take review integrity very seriously. Every review on this page reflects the real experiences of users globally. We continuously encourage honest user feedback to help us improve our services.
Your trust is important to us. If you need any assistance with withdrawing your account balance or checking a specific parcel's shipping cost calculation, please feel free to email us at care@superbuy.com with your related order or parcel ID. Our support team will gladly inspect it for you and provide full transparency!
me exprerience whIt SUPERBUY >they find…
me exprerience whIt SUPERBUY >they find cheap items >soo i make an oder total price 110 euro / next i pay 3 euro for ship expert to tell me that i have to pay 60 euro for shipping whit DHL one of the most expensive shipping company /i will never use SUPERBUY again
July 17, 2026
Unprompted review
Reply from Superbuy Shopping
Dear Customer,
Thank you for your feedback, and we regret any misunderstanding caused.
We would like to clarify two points:
First, our Shipping Expert service is designed to provide manual repacking and tailored packaging solutions (such as removing unnecessary shoeboxes or consolidating items) to optimize your package space. It is an optional service to help customize packaging, not a shipping discount coupon.
Second, shipping costs vary significantly depending on the destination country, item type, and chosen shipping line. While DHL is a fast premium service, Superbuy also offers a variety of budget-friendly and tax-free shipping alternatives. Without your specific package details, we cannot assess why that particular line was quoted.
We want to make sure your quotation is accurate. Please email us at care@superbuy.com with your Parcel ID or Order ID. Our Customer Service Center will gladly review your parcel details and help you find a line that fits your preferred budget.
Very good great customer service
Very good for getting items from China. Can see all items in your account, manage them and send them however you please. Responsive and helpful customer service. Only issue I have had with them is subpar declaration information causing customs issues on two occasions, but they resolved it both times it happened, it caused a small delay but I got my items eventually.
July 25, 2026
Unprompted review
Outrageous Shipping Fees
expensive shipping and you have no choice but to pay. a $200 value small 34x32x32 4kg package costs $180 to ship? wtf is that. predatory shipping, be carful.
July 24, 2026
Unprompted review
Reply from Superbuy Shopping
Thank you for bringing this to our attention.
As shipping costs vary depending on the destination country, item type, and chosen shipping line, it is difficult to accurately assess your case without these specifics. We never intend to charge arbitrary fees and want to ensure your quotation is accurate.
Please email us at care@superbuy.com with your parcel or order ID, item details, and destination country. Our Customer Service Center will immediately review your exact shipping breakdown and assist you further.
Rubbish, avoid at all costs
Their warehouse staff is incapable of following simple instruction and will destroy your items out of spite. CS won't do anything about it.
Superbuy Discord server staff won't do anything about other users sending death threats
July 24, 2026
Unprompted review
Reply from Superbuy Shopping
We are deeply sorry for your experience. Superbuy staff follow strict operating procedures and never intentionally damage items; if an error occurred on our end, we will take full responsibility upon review. Regarding our Discord server, moderators enforce rules across all public channels. However, direct messages (DMs) between individual users fall outside our server moderators' technical jurisdiction and must be reported directly to Discord Official for action. For your Superbuy order issue, if you need more support, please send email to care@superbuy.com, so we can check more detail and offer you a proper solution.
No service at high prices.
Wrong items were delivered, and the platform refused to resolve the issue. Instead, they acted as if they didn't understand the problem and used the excuse: "We receive a huge number of orders. We can't verify whether the correct items arrive at our warehouse." That's apparently the end of the discussion.
My experiences with Superbuy used to be excellent. I've ordered a lot through them over the years. However, their service quality has declined significantly, while their prices have continued to rise.
I think Superbuy has become a victim of its own success. Nowadays, you have to pay extra for almost every service. Even services that used to be included for free. Shipping costs have also become extremely expensive. Paying over €100 to ship a package weighing less than 3 kg is no longer unusual. They blame this on "global circumstances," but in reality, a large part of the cost comes from the extremely unfavorable exchange rate they use. Ironically, if you pay an extra €10 for their "Shipping Expert" service, the shipping cost suddenly drops by almost half.
After receiving the wrong items once again, I decided to look for a different buying agent. Fortunately, I found one. Their shipping rates are much lower (I saved €60!!!! on the package mentioned above), and their customer service is far more professional, responsive and English speaking.
***Edit after response***
This is the explanation the customer service sent regarding the inspection:
"Since the warehouse inspects a large number of items every day, it generally does not unpack items unless there are special instructions.
We hope you understand."
July 23, 2026
Unprompted review
Reply from Superbuy Shopping
Thank you for your candid feedback. We would like to clarify a few key points regarding your concerns:
First, our staff will never dismiss issues with "we handle too many orders." Every purchased item undergoes manual inspection by our warehouse staff upon arrival. If an error or defective item was missed, our team is fully obligated to help you negotiate with the seller or resolve the dispute.
Second, international shipping rates have risen sharply across the industry since March due to global geopolitical impacts, which is beyond our direct control. Regarding our "Shipping Expert" service, the base fee is ¥20 RMB (~€2.50) for packages containing up to 10 items, plus ¥1 RMB for each additional item. Reaching a €10 charge means your package contained a large quantity of items. Our experts manually measure and re-package your items to provide a much tighter, more accurate initial shipping quote—whereas the standard system estimate often triggers volumetric weight rules first. Rest assured, any overcharged estimate is automatically refunded to your Superbuy balance once the carrier confirms final dimensions, and you can withdraw it at any time.
Lastly, if you have found another platform offering superior service, we genuinely welcome you to share their details with us at care@superbuy.com. We are always eager to learn, benchmark, and optimize our services to better serve our customers.
Used to be good, not anymore
Standard shopping is fine, but as soon as you buy something that they deem to be "restricted by customs" (even though it is not), things get very complicated.
Quality control is non-existent, so if you buy items that have options, you'd have to pray that you are getting the correct item. (basically, quality control checks if the packaging is the same as on Taobao. They do not check varieties)
Company will not help you is there are problems. Customer service is very slow and problem soving skills are next to none.
Shipping costs are extreme.
July 22, 2026
Unprompted review
Reply from Superbuy Shopping
We sincerely apologize for the unsatisfactory experience.
Regarding restricted items, based on logistics carriers' requirements, we intercept certain items that may increase shipping risks. If you feel your item was mistakenly intercepted, you can try submitting your order through our DIY Order channel.
Regarding item quality control, our warehouse QC by default verifies the appearance and specifications of arrived items. If you find that an item has obvious undetected defects upon receipt, please contact Superbuy's parcel after-sales team immediately, and they will provide you with a proper solution.
As for shipping costs, due to the impact of international geopolitical conflicts, carriers raised their rates starting in March this year, and shipping costs remain at a high level. This is indeed beyond Superbuy's control, and we earnestly request your understanding.
If you encounter any other unpleasant issues while using Superbuy's services, please email us at care@superbuy.com with your related order or parcel ID, and we will certainly provide you with a satisfactory solution.
Great
I've shipped out several parcels, and each time has been great. Logistics have been slower since March 2026, but my parcels have still arrived in under 4 weeks to Canada.
July 6, 2026
Unprompted review
The worst shipping application
After testing many applications of this kind, I tested SuperBuy. I had to wait 2 months for the delivery of a package, before the carrier did not call me on my number and they finally return my package. After exchanging with the after-sales service, they offer me a discount on my next delivery and finally claim ¥290 to unblock my situation. DON'T WASTE YOUR TIME WITH THEM AND CHOOSE ANOTHER APP.
June 9, 2026
Unprompted review
Reply from Superbuy Shopping
Hi there, we are deeply sorry for the frustrating experience you had with your delivery. We completely understand how upsetting it is to wait 2 months only to have a package returned.
We want to clarify that local delivery attempts and phone notifications are handled entirely by the third-party postal/courier services in your country, which Superbuy cannot directly control. When a package is returned to our warehouse due to a failed local delivery, the carrier unfortunately charges a return or redelivery fee. The ¥290 mentioned was likely this actual cost required by the logistics provider to process your parcel, rather than an arbitrary charge from us.
We always try our best to support our users, which is why our team offered a discount for your next shipment to help offset the trouble. We sincerely want to look into the details of your case and see how we can better assist you. Could you please share your parcel or order number with us at care@superbuy.com? We are dedicated to making things right for you.
SuperBuy is Hands down the best…
SuperBuy is Hands down the best shipping agent in the whole of China!!!. I ordered an item got delivered the next day and the processing was so fast. The items shipped out Superbuy’s warehouse the exact same day it was delivered.
The customer service is spectacular, every time there is an issue. They are extremely helpful and even provide excellent compensation and hold full liability for everything.
SuperBuy listens to instructions and also accommodate all special handling requests.
SuperBuy is also truly the only agent that can safely accommodate electronics shipping and has very minimal seizure risks compared to any other agents.
If you don’t go with SuperBuy then you are missing out!!!
July 7, 2026
Unprompted review
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