runrug.com Reviews 

Really poor rugs. The ends arnt in a straight line there very wonky look awful . Trust pilot needs to update their website so you can upload pictures . Really expensive for the quality light weight and not a straight edge to be had I think they buy metres of the material and then cut and edge it themselves which there doing a terrible job at, first rug I ordered wasn’t the size it was few inches too short . Second one Is slightly longer than needed and really wonky . Avoid

Just fabulous - the site is easy to navigate the choice incredible. Quality superb. My husband does not have much ‘vision’ of what something will look like so I ordered a sample. Came very quickly, he still didn’t get it 🤣 so ordered anyway. Came very quickly, looks amazing delighted thank you.

So disappointed. Seen great reviews on here. Phoned with a query about sizing of a hall runner that we had bought a sample of. Had to leave a voxmail and was told someone would ring us back as this info was important to what purchase we would make. 2 days later radio silence so now we have missed the Easter discounts😢

I’m a 82 yo dinosaur with websites but, this company came to my rescue via an employee Adelaide Fletcher , this great ambassador for this company did all the donkey work making the ordering and purchase of a beautiful runner an easy and a pleasurable experience , what a truly lovely helpful and caring company to use with outstanding support for people like myself

Picked a couple of samples to choose the best one for my hallway. Happy with the quality of the runner and mats. Nicely finished, lays flat, pretty good delivery. Would use again.

Poor quality hall runner
Would have been poor at half the price
Would not shop with Runrug again

I have been eagerly waiting your request to submit a review on my purchase (Bombay Graphite runner). I would sum it up as I love it, love it, love it. Thrilled to bits. The quality of the runner is amazing and the various shades blend in so well with my kitchen. Thank you so much for everything - excellent customer service throughout the process and quick delivery even though the size I wanted was out of stock at the time of my order. Thank you RUGRUN - I award you 10/10 as well as a 5 star rating.

Not worth the money, poor quality and lightweight - would not buy from these again.

Ordered a runner from this company and paid next day delivery for this. They later emailed me stating the last one in stock was damaged and there were no others, how would I like to proceed. I’ve had no correspondence from them in over 2 weeks now despite emailing and enquiring to them and doesn’t look like I’ll be receiving the purchased item

A great product and fantastic customer service. Love that you can choose the size of the rug.

Great company, Great product. Would use again

Received my rug quickly and everything is fine BUT why on earth do they roll their rugs with the good side rolled up inside the roll. My rug has a strong gel/rubber backing which means the rug is quite stiff so on unpacking it, it was totally curled up the wrong way and is like a cylinder which is impossible to straighten. I’ve had to reverse the way it’s rolled and tie it up with string to hopefully achieve a rug that will lie flat . A totally ridiculous way to pack rugs . Just roll them up with the good side on the outside of the roll so that it lies flat to the floor when it’s straightened out .

Lovely runner bought for my newly decorated hallway. Doesn’t slip at all. I love it

Worst company ever!

Called them to advise the runner they sent is all freayed and the design is all miss aligned and they asked for pictures - they were sent and was advised I would get a refund and not to bother sending back just discard which we done.

Now as they got a charge back they sent emails etc etc but have not bothered with me since.

Shocking customer service will never be back...

Rating them 2 stars because they use DHL as courier.

DHL have never delivered a parcel in their entire companies existence.

Stop using DHL to fulfill your deliveries.

Firstly I didn’t get confirmation email so called and they explained PayPal issue but found my order and put it through. Came quickly. Once received I felt I had ordered too wide so called and explained I wanted a narrower size and had a fitter booked for 2 days time. They sent me returns instructions. I phoned with returns code and they sent the new one out immediately. I received the next day. Looks great now laid. Good quality and true to pic. Bought the 13 stair gripper and underlay pack too. Everything needed. Excellent service.

Ordered a runner for hallway and the quality is superb. Bouncy, soft and at first thought expensive when buying but when receiving was worth every penny. Delivered on time, kept me informed. Well done rugrun. Would definitely recommend.

Excellent company to deal with. I couldn't have asked for better support from Customer Services, shoutout to Joe. I ordered from Spain and had it delivered to a friend in the UK. It arrives next week, can't wait.

Unfortunately not a great experience at all.
First paid for fast delivery to then be told the aisle runner they had was damaged and wouldn't be sent to the following week.
I did eventually recieve it but it was delivered bent in half and as there is no protective roll inside it was damaged on arrival. I emailed them straight away along with photos but no response. I then received an email the next asking me for a review so I emailed again. Their response was they knew nothing about any damage and hadnt had the email ( despite that email containing the chain of emails including the one about the damage) I responded and pointed that out- again no response. We are now roughly a month later. Still no response.
When rolling out the aisle runner the damage feom it being bent in half was evident as all along the middle wasn't flat and was all crumpled up and it looked terrible . As soon as the protective film came off it was even more obvious and as soon as anyone walked on it from the wedding it was covered in footprints that can't be cleaned off. I buy alot of aisle runners and for almost £300 this was worse than the disposable cheap £60 aisle runners from amazon. This could only be used more than once if a) it wasn't bent on delivery but more importantly it could only be used again for more than one wedding if every single guest took their shoes off. If you're looking for a mega expensive disposable aisle runner and appaling non existant customer care then look no further runrug is the place to go.