Proshave.dk Reviews 

2,594
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I had an issue with one of my orders and wrote to Proshave explaining my problem. It was dealt with to my full satisfaction within 15 minutes. They care about customer service.

Rated 5 out of 5 stars

Ordered from Proshave several times now and enjoyed the service and delivery every single time. I'll definitely continue shopping with Proshave in the future.

Company details

  1. Skin Care Clinic
  2. Barber Supply Store
  3. Hair Product Store
  4. Perfume Store
  5. Toiletries Store
  6. Wellness Center

About Proshave.dk

Information provided by various external sources

Det bedste barbergrej, skarpe priser og et kæmpe kvalitetssortiment. Proshave er specialister i barbering, skæg og personlig pleje. Besøg vores online-forum eller en af vores mange guides!

Proshave er officiel skandinavisk distributør af MÜHLE Shaving, Proraso, Truefitt & Hill, Taylor Of Old Bond Street, Floris London, Merkur, Dovo, Daimon Barber, Marvis, Mario Lorenzin 1975, Mondial Shaving, Mr. Bear, Percy Nobleman, The Holy Black og Irving Barber Company.

I vores udvalg finder du blandt andet:
Skrabere
Barberblade
Barbersæt
Barberkoste
Barbecreme
Barbesæbe
Barberskum
Barbergel
Aftershave
Parfume og EdT
Skægpleje

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,594)

27 reviews in the last 12 months

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Rated 1 out of 5 stars

Reduced price for razors advertised but…

Reduced price for razors advertised but not given at the checkout, so have cancelled my order and will not use these people again.
I do not believe they can be trusted.

To reply to the company's comments:
Firstly, I did not place an order because I noticed they had not honoured the discount before doing so. I tried to adjust my order three times, and each time got the same answer.

Secondly, I don't need to be told not to shop with these people. Their high handed response affirms my view. I have no intention of shopping with them. Indeed, I have just received first rate service from one of their competitors.

September 22, 2023
Unprompted review
Proshave.dk logo

Reply from Proshave.dk

Sorry, but I'm quite convinced that you're confusing us with another website.

Firstly, we have no canceled orders from you, and secondly, the price displayed on a product is, of course, precisely the same price that appears during checkout.

We have been in business since 2008 and thrive on satisfied customers.

Looking at your other reviews, I think it's best for everyone if you find another place to shop. - Thank you!

--
In relation to your recently added comment, we unfortunately have nothing new to add.
The price displayed on a product is exactly the same at checkout.
We are pleased to hear that you have found another place to shop!

Rated 5 out of 5 stars

Great service

Ordered from Proshave several times now and enjoyed the service and delivery every single time. I'll definitely continue shopping with Proshave in the future.

July 18, 2022
Rated 1 out of 5 stars

Terrible service

Probably the worst shaving apparel supplier company I've ever had the displeasure of dealing with. Full of excuses regarding non delivery to the UK including using Brexit! Then out of nowhere its 30 minutes from my door. Now having asked for a refund which they wouldn't do until they had the parcel back I expected to actually take delivery having finally arrived in the UK. But no They wait until its right in my neighbourhood before asking for it to be returned! I complain and they refund immediately! So why did I wait for that in the first place? It makes no sense. Totally unprofessional. I do not recommend Proshave at all. If it was possible to give a negative star value i would.

March 21, 2022
Unprompted review
Proshave.dk logo

Reply from Proshave.dk

Hi Mark

Thank you for your review. I would like to add a few comments to clarify what actually happened.

I must admit that we are a bit surprised by your attitude as we have done exactly what we said we would; we always do everything in our power to give our customers the very best service.

You placed an order in our web shop, and we sent the parcel off to you in the UK.

As the parcel was stopped in customs, you informed us that you did not want to wait and for that reason, you no longer wanted the delivery. We explained that the new customs rules are due to Brexit, and, unfortunately, there is nothing we can do about this situation. We also told you that we would ask the Danish Postal Service to have the parcel returned to us as quickly as possible and that you would receive a full refund as soon as we received the parcel. This is standard procedure pertaining to refunds.

In the meantime, before the parcel was returned to us, it cleared British customs, Subsequently, it was handed to the UK courier who attempted to make the delivery. We were unaware of this, but because of our service standards, we chose not to wait for the parcel to be returned to us before issuing the refund :-)

The payment has been refunded to your card, and we are very sorry that Brexit and its ensuing customs rules came as a surprise to you.

Have a great day!

Best regards
Proshave

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