My flowers were not delivered on the date requested. They arrived a day later. However, they were beautiful and I was given a significant discount due to their mistake. Customer service was very goo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order was duplicated and sent out twice. So rather than 36 flowers being sent 72 were. Noticed when I checked the order on line the same order number was listed twice. Didn’t think much of it.
Company replied
Signing in erased everything I had already entered and I got no discount like the email noted I would have, perhaps because I had to sign in over again and reset my password. Additionally, there was... See more
Company replied
Although one (lilies)of the many flowers of this beautiful assortment was a different color than pictured, it was well received by my beautiful young bride on our 43rd anniversary. The delivery was ti... See more
Company replied
Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery/Shipping Fee Surprise
I do not like the delivery/shipping fee being provided at checkout. That fee should be included with the subtotal prior to going to the cart/checkout.
July 23, 2026
Reply from Proflowers
Thank you for your feedback. We sincerely apologize for any frustration caused by the delivery/shipping fee being displayed at checkout rather than earlier in the ordering process.
We appreciate you taking the time to share your experience and for allowing us the opportunity to address your concerns. Transparent pricing is important, and we understand your preference to see all applicable costs reflected before reaching the cart or checkout stage. Your feedback is valuable and will be shared with the appropriate team as we continue working to improve the customer experience.
Thank you again for helping us identify areas where we can do better. We truly value your input and the opportunity to improve.
Birthday flowers
Pro flowers stands by its products and its florists. They deliver such beautiful flowers. I have used them before and will again.
July 22, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
The flower selection was nice
The flower selection was nice. The web site was easy to navigate. Pricing was reasonable.
July 22, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
So easy to order online
So easy to order online. I have been using profloers for the past twenty years and have never been disappointed,
July 22, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reasonable prices and nice selection
Good selection and reasonable prices though a delivery fee then an extra delivery fee for the next day is petty.
July 22, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding the pricing and discount information, as we understand how disappointing it can be when expectations are not met.
We appreciate you bringing this matter to our attention and thank you for giving us the opportunity to address and resolve your concerns. Your feedback is valuable to us, and it helps us improve the accuracy of our promotions and provide a better experience for all customers.
Thank you again for your feedback and for allowing us the chance to make things right.
i order on the 21 of july as showen…
i order on the 21 of july as showen same day delivery , today 22 no deliver and iam so sad we have birthdya and my gift didnt arrive yet
July 22, 2026
Reply from Proflowers
Thank you for your feedback. We sincerely apologize that your order, which was advertised for same-day delivery on July 21, did not arrive as expected and caused disappointment, especially for such an important birthday celebration.
We understand how frustrating this situation must be, and we are truly sorry for the inconvenience caused. We appreciate you bringing this matter to our attention and giving us the opportunity to resolve it. Your feedback is valuable to us, and we are committed to improving our service and ensuring a better experience moving forward.
Thank you again for your patience and for allowing us the chance to make this right.
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Very Easy and fast
July 22, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Easy shopping.
July 22, 2026
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Birthday Appreciation
Easy website to navigate. Great selections for any occasion and great prices. Shipping options are great as well...
July 22, 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Usually has nice flowers and delivered…
Usually has nice flowers and delivered on time. However, shipping cost is too high.
July 22, 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
Awesome floral arrangements and…
Awesome floral arrangements and excellent same-day delivery services.
July 22, 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Longtime Customer
I have been ordering from Proflowers for years and they haven’t disappointed me yet.
July 22, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
ease of use!
July 21, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.