Ashley the customer service representative is sweet, kind and deals with my confusing requests weekly. I must say as a tech savvy individual I have struggled so thats definitely an area for improvemen... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Brianna D has been fabulous whenever I have needed additional assistance! I recommend Pocketpills to my clients/patients family and friends. Largely because of people like Breanna and the help that th... See more
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I was very impressed with how easy it was to get started and that the cost of the first month was only $3 (because of a promotion by the manufacturer). I love how medication is delivered to my door a... See more
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My husband and I love the ease, the convenience, and the simplicity of PocketPills. We’ve been with them for awhile now and have yet to have an issue! Highly recommended for those that aren’t able to... See more
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Company details
About Pocketpills
Written by the company
Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.
Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.
At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.
Join Pocketpills
How does it work?
- Create your profile online
It only takes a few minutes, and we will guide you through the process. - Let us transfer your prescriptions
Simply point us to your pharmacy or doctor and we will take care of the transfer. - Go about your day, we got it from here!
Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.
Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.
Contact info
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It amazing having everything sent to…
It amazing having everything sent to our door. Less trips to the pharmacy & the auto-refill means we don’t run out of medications.
October 10, 2026
I appreciate the help with weight loss…
I appreciate the help with weight loss hopefully 🤞 this will help to provide the weight loss I need to help restore my overall health in the near future
November 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Pocketpills
Hi Milli, we are delighted to hear that you enjoyed our pharmacy services! Thank you for your feedback.
I had some concerns about my approved…
I had some concerns about my approved dosage, so I reached out to the customer service team at Picket Pills to discuss my options. After a thorough conversation, we agreed on a different approach, and I’m happy to say it’s been working really well.
October 25, 2026
Reply from Pocketpills
Hi Darlene, we appreciate you taking the time to share your positive feedback regarding your experience working with our team to find a suitable solution. It is important to us that our members feel heard and supported when discussing their options, and are happy to hear that the new approach is working well for you!
Reply from Pocketpills
Hi Kim, we are so glad to hear that you found our service quick and dependable. We appreciate your positive feedback!
Very communicative and helpful staff
Very communicative and helpful staff, easy app to use to monitor your therapy. Fast and easy delivery. You are able to provide updates for your provider and they return with their assessment and plan promptly.
November 3, 2026
Reply from Pocketpills
Hi Michelle, thank you so much for your kind feedback! We're happy to hear that you've had a great experience with our team and find our platform easy and convenient to use. We truly appreciate your support!
They are very helpful
They are very helpful. Answer any questions I have. Direct me to the right people for
Evaluating and reordering my prescription.
Medications arrive very quickly and discreetly,
The care team are very friendly and knowledgeable.
Excellent customer service.
November 2, 2026
Reply from Pocketpills
Hi Dina, Thank you so much for your kind words! We're delighted to hear that our team has been helpful and supportive throughout your experience. It's great to know that we've been able to answer your questions, connect you with the right people, and make the process easy and convenient. We truly appreciate your trust in us!
Consistency reliable thank you
November 2, 2026
Reply from Pocketpills
Hi Mae, we are pleased to hear that you find our services to be consistently dependable. Thank you for taking the time to share your positive feedback with us!
My experience with Pocket Pills has…
My experience with Pocket Pills has been professional, reliable, and on time. It is wonderful to deal with people that take accountability and our professionals.
November 1, 2026
Reply from Pocketpills
Hi Lori, we're so happy to hear you had a positive experience with Pocketpills! It's great to know our team was professional, reliable, and responsive throughout the process. Thank you for taking the time to share your feedback. We truly appreciate it!
Reply from Pocketpills
We appreciate your wonderful feedback and are so glad to hear that you found our clinical staff to be both trustworthy and reliable.
Great company!
The pharmacist was wonderful and explained everything before sending out my prescriptions. Received my prescriptions in 1 day!
October 28, 2026
Reply from Pocketpills
We are thrilled to hear that our pharmacist provided such thorough explanations and that your medication arrived so quickly. Thank you for taking the time to share your wonderful experience with us!
Reply from Pocketpills
Glad to hear it, thank you!
Reply from Pocketpills
Thank you for the five star review!
Reply from Pocketpills
We're so glad to hear that you enjoy the convenience of picking up your own prescriptions! We truly appreciate you taking the time to share your positive feedback with us.
It only arrived a day laye
October 17, 2026
Reply from Pocketpills
We are glad you enjoyed your experience, and we sincerely regret that our delivery was delayed by one day. We are currently reviewing our shipping processes to prevent this from happening again. Thank you for your feedback.
Rush Delivery - Thanks team
Thanks team. Last minute surgery made this a rush order. Thank you for getting to me.
October 30, 2026
Reply from Pocketpills
We are glad we could expedite your urgent order during such a stressful time. We wish you a very speedy recovery.
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