Penworld Reviews 

7,836
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 757 reviews, reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the exceptionally fast shipping services and the wonderfully wide selection of high-quality products available on the online store. Consumers also truly love the charming and thoughtful touches included with purchases, such as secure packaging, personalized handwritten notes, and delightful sweet treats that make unboxing a truly memorable experience. Though some customers occasionally encountered minor delivery delays or occasional order discrepancies regarding specific items, the general feedback remains overwhelmingly positive, with many loyal buyers expressing their firm intention to return for future orders and recommend the business to others.

What people talk about most

Product

Customers report a high level of satisfaction and delight with the quality of the products, praising the... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Quality

Clients share positive opinions on quality, consistently highlighting high satisfaction with their purchases.... See more

Service

Consumers find service to be positive, highlighting quick, professional, and efficient experiences... See more

Order

Users describe positive interactions with order, noting that the website is easy to use and the purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products, and supreme delivery. I ordered a last-minute wedding present of an engraved pen, and it arrived within 24hrs - fully gift wrapped and with a lovely thank you note. Couldn't recomm... See more

Rated 5 out of 5 stars

Always a delight to order with Penworld. I ordered a Kaweico pen with a fine point, which wasn't in stock. They called me to give me another option or to wait until they could re-stock. Once re-stocke... See more

Rated 5 out of 5 stars

Bought a total of 3 pens in the last month or so, express delivery in the EU. Arrived as advertised - in 2 business days. Perfect condition. I trusted the store with a higher-end fountain pen and some... See more

Rated 5 out of 5 stars

Fabulous and efficient service from Penworld, as always. Special thanks to Yves who cancelled my order of the wrong diary contents within 10 minutes of my request. I was very happy to receive the corr... See more


Company details

  1. Fashion Accessories Store
  2. Pen Store

Information provided by various external sources

Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,836)

1,629 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to get what I needed and find the…

Easy to get what I needed and find the pen and ink I was looking for.. If you are looking for critic I would say the ink options are bit limited compared to what you see online specially for Diamine inks or Robert Oster that I think for people who is starting in the fountain pen world are very good entry level inks for Diamine and Robert Oster due the popularity in some influencers. I'm more inclined to Diamine, love their options and also because in general their inks are very wet and help smooth the writing experience.

September 3, 2026
Rated 5 out of 5 stars

Great products + Delivery

Great products, and supreme delivery. I ordered a last-minute wedding present of an engraved pen, and it arrived within 24hrs - fully gift wrapped and with a lovely thank you note.

Couldn't recommend enough.

August 22, 2026
Rated 5 out of 5 stars

10/10 Experience

Bought a total of 3 pens in the last month or so, express delivery in the EU. Arrived as advertised - in 2 business days. Perfect condition. I trusted the store with a higher-end fountain pen and some decent inks, and I'm deeply impressed. 10/10 service, delivery and experience. Thank you :)

August 20, 2026
Rated 5 out of 5 stars

5 stars ⭐⭐⭐⭐⭐

The package was delivered the day after I placed my order. My fountain pens were beautifully wrapped in small packages, and there was even a handwritten note included. Really great service — I will definitely order again!

August 26, 2026
Rated 5 out of 5 stars

Very quickly delivered and well packed

Very quickly delivered and well packed. It was also wrapped with a few sweets and a note, which I thought was a classy touch. The Gravitas case itself is really pleasing and what I need for my forthcoming travels. It was fairly and accurately described and pictured. I have been delighted with the experience. I recommend the seller and the product.

August 29, 2026
Rated 5 out of 5 stars

Simply Amazing

Tom Hessin Rustic Revolution
Fast delivery—ordered to Slovakia. The package arrived in a day and a half. Beautifully packaged, with a lovely note and three lemon candies inside.
Thank you, Danielle and Penworld.

August 29, 2026
Rated 5 out of 5 stars

Fabulous and efficient service from…

Fabulous and efficient service from Penworld, as always. Special thanks to Yves who cancelled my order of the wrong diary contents within 10 minutes of my request. I was very happy to receive the correct one days later. Thank you again.

August 28, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look