Logitravel Reviews 

⚠️ TERRIBLE EXPERIENCE WITH LOGITRAVEL – BOOKING 1281083954

I want to publicly report the extremely serious situation we experienced with LOGITRAVEL / VIAJES EL CORTE INGLÉS S.A. DE C.V.

Booking number: 1281083954

Airline tickets were purchased through Logitravel, but the passengers’ surnames were entered incorrectly/reversed on their bookings.

This was not a minor administrative mistake. On August 8, 2026, the passengers arrived at the airport for their flight and WERE UNABLE TO BOARD because the surnames on their tickets did not match their identification documents.

As a direct result, they missed their flight and their trip was seriously affected, causing financial losses and considerable disruption.

We have the booking documentation, tickets and communications to support what happened.

It is unacceptable that an error involving passengers’ names can occur when issuing airline tickets and ultimately result in customers being unable to travel.

I expect LOGITRAVEL / VIAJES EL CORTE INGLÉS S.A. DE C.V. to take responsibility for this situation, provide a formal response and address the financial losses caused by this incident.

We are also pursuing the appropriate consumer-protection complaint in Mexico.

I am sharing this experience so other travelers are aware and carefully verify that every passenger’s full name and surnames have been issued exactly as provided before their travel date.

I expect Logitravel to provide a serious and prompt resolution to booking 1281083954

After putting a bad review about this company, I would like to update it.
Although communications on the phone can be difficult, and the UK phone number being constantly unavailable, we finally came to a conclusion. Emailing is one of the best ways to sort issues out.
We are now completely happy with the outcome. We have used this company twice before and would not hesitate to use them again.

Made a hotel reservation yesterday, pending payment due tomorrow. Have tried to pay since 8 this morning, Webpage claims temporary error has occured every time I try. +44 and 020 numbers disconnected and email to info@logitravel…shows fail to deliver.

Flight departure information sent to us was incorrect, we would not have known had I not contacted the airline to confirmed. Logitravel tried to make corrections by making separate reservations for my wife and I, this resulted in different carrier ID's for both of us. In addition, we were seated in different rows and unable to make changes. Once arriving at our destination, the company providing private transportation from the airport to the resort had also received incorrect information from Logitravel, causing another delay. Very poor customer service.

Logitravel claims to accept Amex, but it doesn’t have Safekey enabled for UK Amex payments online, so practically there’s no way to make a booking with a UK Amex. I’m going to another agent because of this.

trying to contact customer service as payment did not go through.. neither their 0044 number and their egypt 020 whatsapp number is in use. i gave it up.

Availability isn't updated correctly, my trip was cancelled and they proposed a trip twice as much the price

We had other trips with Logitravel and were not so bad. This time (Transilvania) the experience was not good. First of all nobody able was attending our request when arriving the Otopeni airport and nobody was waiting for us (only a machine that was not helpful at all and later on someone who told us to figure out by ourselves). The conditions for the car rental were not clear (and everything was in the "small" letter). The selection of the Rental Car (Klass Wagen) was the worse we have ever seen (they should remove this company from their service providers) and some of the hotels (Fancy Penthousestudio Lakeview W10 in Bucarest had a very low quality and were dirty).

Booked The Gallivant Times Square with this agency. My surprise was after I got home noted the hotel has charged a completely false smoking fee for my room, none me or my companion smoke.
Complained with Logitravel about it and they just forwarded the hotel smoke detector sensor report; I complained again explaining this was imposible and they rudely responded the case was closed in benefit of the hotel.
They clearly prefer to protect the hotel than the client. Very good in charging but the worst in helping with a serious issue like mine.
Will never use their service again.
Be careful with them if decide to use them.

I am so grateful to trustpilot. Honestly I was just about to book a holiday through this company. Reading the bad reviews. I won’t be doing that at all!!

some people here seemed to have bad xperiences, but to me, it was great.

I've been trying to book a package vacation to PortAventura for over 3 weeks. Every time the website displays a generic error message when I try to make the payment and confirm the booking. I've called Logi Travel and keep being told things like the website isn't working, try again later, I've used the e-mail address too many times, use another e-mail. Use different browsers, book different train times, etc. When Logi Travel sends me a link to complete the booking, it never works either and ends with a generic error message. I think I've tried to book this at least 40-50 times now. I'm not sure why booking a package vacation in 2025 is so difficult. The website should NOT display trains that aren't available, hotels that aren't available, or additional options like transport that aren't available if this is the reason behind it not being bookable.

Do not use!!! We booked a trip to PortAvenutura World in July 2025 and had to contact them to find out how to pay! Not easy to get in touch with them and had to send email. They sent an email with a link to pay, ring up or pay directly into their bank. The third option made us very nervous so we decided to ring and pay by credit card as the link never worked despite them resending the information. We contacted the number on the booking reference and this number didn’t work, so we had to google the number and unfortunately their website had been cloned and resulted in £1,000s being taken from our credit card. We cancelled the holiday as it was too risky trying to to pay securely, we tried desperately to explain the situation to their help desks but cockle not get an accurate response. We are always told not to pay direct into bank accounts but this was their only option. They kept our £800 deposit. We raised a complaint with them and no response and then raised it with ABTA but they didn’t respond to them either! I would definitely not recommend!
Booking ref number 1146276919

Melia hotels use Melia Escapes and in turn Logitravel to manage their package bookings.
We had and continue to have a nightmare with this so, I can only say, don’t use this service and the hotel package option.

Our booking was for a trip in May and we remain out of pocket by €105.51 and only have offer from Melia to address this, which was less than this and with no consideration or recompense of the impact caused.
Why would we accept less than we have had to pay ? Equally, I am shocked that this is the level of service that you would deem is acceptable and would aspire to.

As there are medical considerations and high anxiety around travelling, much is always planned and booked in advance to ensure smooth outcomes. It is fair that issues arise, but these should be managed much more professionally and these issues seem to be fully as a result of issues from Melia.

On arrival at the Lanzarote airport, we had a very speedy passage through customs and bag collection, which was great as there were flight delays – which often happen. We were essentially the first off the plane and through to collection. However, we could not find a driver for the agreed transfer. I called Melia and was informed they would check to see where the supplier was. A time later, I called again to seek an update and was told first that transfer information would have been sent to my WhatsApp. (That is a bit of an assumption that I would have WhatsApp – luckily I do). But there was and are no communications there. I was then told to go “upstairs” (which is for departures) and “someone” would tell us where transfers would be. I asked the info desk and apparently these are to the right of the building, but we asked all the people parked there and no-one had a clue what we were asking about.

I called Melia again and now was told that the transfer had been cancelled. No-one knows who and why, but the transfer was now not going to happen. I should take a taxi and this would be refunded at some point.
We joined the now VERY long queue and did eventually get to the hotel. But very much later than planned and we had to cancel our booked arrival dinner.

Given the issues , I was very concerned of any repeat for the return trip. I called Melia on a couple of occasions to confirm this and was offered reassurance that all would be well and it was repeatedly verified and an additional voucher sent with full details of the transfer. At 1400 on the day of departure, as this could not be checked earlier, I looked to validate the booking using the link, only to find this had been cancelled.
I called the provider, as instructed, and they informed us that the booking had been cancelled by the travel company, Melia Escapes. I guess you can imaging our further frustration. I arranged a local taxi to ensure we made the flight on time.

This email at customerservice.meliaescapes @ logitravelgroup works but you often get emails from customerservice @ logitravelgroup. which does not allow response to them, which adds to the frustration as you can imagine. However, if you call Melia Escapes customer service on +442030363706 then you get to a friendly and supportive team for the first call. But they can do nothing other than pass to the claims team, who NEVER respond / call back or seem to care and you cannot escalate to a manager, as they are “not there” or cannot be contacted and an often offered call back or email from “Maria Joel” (if that is the actual manager) simply does not materialise.

We are now moving towards September. I have called Melia on a weekly basis and still have no resolution.
BE AWARE, BE WARY AND FIND BETTER OPTIONS. Meila Escapes simply show no customer care at all.
I am shocked that this is the level of service that you would deem is acceptable and would aspire to.

The reference I have is 1130989802

The review is on logitravel.co.uk now though all emails have been from .com.

I still await an outcome from logitravel.co.uk after 4 days more. All emails are .com so is it not really meant to be addressed at this level ?

Still waiting. I guess it will now need to be raised to ABTA. Atrocious.

And now it’s September 2nd. Nothing.
I gave now raised this with ABTA and they are looking into it.

after previous review i got a phone number asking me to send my bank details so they can send my refund to my bank which i did but no confirmation they recieved the details so at the moment no further advanced with refund.ref 1182608143 . george edwaards

PT: Reservei uma viagem a Marrocos através desta agência, com muita atenção às imagens e condições apresentadas. O que me prometeram foi um quarto confortável em pensão completa — o que recebi foi um apartamento com condições degradadas, cheiro desagradável, sem qualquer semelhança com as fotos no site.

Tentei contactar o apoio ao cliente várias vezes durante a viagem: foram lentos, inúteis e desresponsabilizaram-se de tudo. Em vez de ajudar, disseram-me que "eu sabia ao que ia" — mentira, e altamente desrespeitoso.

O hotel recusou ajudar, alegando nem sequer trabalhar com esta agência. Fiquei sem almoço numa excursão (mesmo em pensão completa), e ainda me tentaram cobrar consumos que já tinha pago.

Nunca tive uma experiência tão desorganizada, enganosa e frustrante com uma agência.
Não recomendo. Se puderem, evitem esta empresa.
ENG: I booked a trip to Morocco through this agency, paying close attention to the images and conditions shown. What I was promised was a comfortable room with full board — what I received was a run-down apartment, with an unpleasant smell and no resemblance to the photos on the website.

I tried contacting customer support several times during the trip: they were slow, unhelpful, and took no responsibility. Instead of assisting, they told me I “knew what I was getting” — which is false and extremely disrespectful.

The hotel refused to help, claiming they don’t even work with this agency. I was denied lunch during an excursion (despite having full board) and was also charged for items I had already paid for.

I have never had such a disorganized, misleading, and frustrating experience with a travel agency.

I do not recommend this company. Avoid it if you can.

Easy & fast to buy. Very unfriendly and slow to do any change. Calls, whatsapps, but not a proper online engine.

Horrible website, horrible costumer service. If you have issues, they'll just ignore your emails and be unprofessional.

Fantastic experience.
Exceptionally well organised twin city holiday with flights, hotels and transfers included.
Everything went perfectly and we couldn’t be happier
Great company.

Pre holiday review!!! 1st time ever I have felt the need to do this.

1st of all they forgot to add my luggage to the flight. I had to purchase and await a refund for this.

The customer area of the Website has been down for weeks. So I am unable to view my booking.

When calling to pay my balance (because they don't have a online facility for this) I was told they would email me confirmation but nothing. Soon as I paid the website went down and still it down

I have spent the last week chasing some form of confirmation that shows the full balance has been paid . But now they want me to email a photo of my passport to send a receipt?

I am not prepared to do this as I don't see why or trust they will keep info safe.

Has anyone else had to send their passport to simply get a receipt.

I dred to think what issues are ahead of me

Updated with reference number 1144005131